What Do Our Customers Say?

Intermediate 4 Door (IDAR)

Los Angeles International Airport (LAX) on 04 Sep 2015

Customer rating:


General experience was marvellous. Shuttle straight to Alamo, helpful staff and terrific car. It was very busy when we arrived and there weren't many cars left to choose from in the mid size section but we were given a new full size vehicle for same price. One thing that might be useful to others- had a problem using the self service booth, in that when I put in husband licence details it wouldn't complete, telling me I had to go to the desk. I thought this would mean joining the huge queue, which of course I was trying to bypass by using the self service. Ask for help as there are customer service people in the area helping with self service booths, or just go to the customer service section at the rear of the room- if you have all the completed forms they don't expect you to queue up and will sort things out quickly.

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 03 Sep 2015

Customer rating:


The difference between premium and luxury are not clear - also most luxury cars appear to have GPS as standard - we were asked to take a separate screen mounted GPS, which we apparently had already paid for in the rental when we exited the parking lot, so in short I need not have paid extra for the GPS based on the car type I had selected. Also I usually go for the best car I can afford and always seem to get a worse car when I pick it up. Conversely my cousin takes a lower class car and always gets an upgrade. It would be nice to at least get the car I paid for next time - this is probably not US Car Hires' fault but indicative of the car rental firm strategy. On the plus side I do like the competitive pricing and more importantly the information they provide on how to handle the pushy rental companies on selling additional insurance and upgrades.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 03 Sep 2015

Customer rating:


Use of Alamo kiosk made life a lot easier/quicker.

Economy 2 Door (ECAR)

Sanford International Airport (SFB) on 03 Sep 2015

Customer rating:


No problems ,always use U S car hire,visit U S about 4 times a year,always been satisfied with your service. Thanks

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 03 Sep 2015

Customer rating:


Excellent efficient service with no hidden extras

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 03 Sep 2015

Customer rating:


Excellent efficient service with no hidden extras

Intermediate 4 Door (IDAR)

Salt Lake City International Airport (SLC) on 02 Sep 2015

Customer rating:


Great as always. I book cars with hand controls, and US Carhire has never failed to deliver.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 02 Sep 2015

Customer rating:


Excellent overall experience. Quick and easy to book, good value, very efficient service on arrival at Tampa, same on return at the end of our holiday. Car was exactly what we needed,performed well and returned very good MPG.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 02 Sep 2015

Customer rating:


Quick, easy and efficient.

Standard Convertible (STAR)

San Francisco International Airport (SFO) on 02 Sep 2015

Customer rating:


Website at booking was good, simple to navigate. Service/car was average. Price dependant as to if I would use service again.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 02 Sep 2015

Customer rating:


Excellent service as always, particularly as I need a hand controlled vehicle, which is always produced with no fuss. Will definitely use you again next time.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 02 Sep 2015

Customer rating:


Check in kiosk works well, quicker than waiting in line. Car was good.

Intermediate SUV (IFAR)

Las Vegas Airport (LAS) on 02 Sep 2015

Customer rating:


Tried to choose five stars above but for some reason would only let me select four. 2nd time I have used your site and as before excellent service from start to finish with an easy to use webpage and easy to understand information. Will defiantly use on our next road trip to the USA and would have no hesitation in recommending you. Hopefully next time I can convince my wife we should go for the Mustang ;-)

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 01 Sep 2015

Customer rating:


An excellent experience this time, everything was fine including the car we received.

Economy 2 Door (ECAR)

Miami International Airport (MIA) on 01 Sep 2015

Customer rating:


I rented a car and had a problem locking up. I called 0800 number and was guided correctly. I also had a sitiuation with the car battery, took it to the garage and got another car. It was great service.