What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Aug 2015

Customer rating:


Counter at Orlando was packed but had registered for the kiosk and managed to get my documents in less than 4 minutes. Got a nice new top of the range Town and Country as well so overall a good job!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Aug 2015

Customer rating:


Very easy not having to queue for a sales person and going directly to kiosk.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 11 Aug 2015

Customer rating:


Service from yourselves was good, as always. Unfortunately we had to change our car twice Alamo on this visit. The inital car was given to us with a slow puncture and the second car had to be returnes due to the engine light staying on. The staff at Alamo Magic Kingdom were very helpful.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 11 Aug 2015

Customer rating:


Everything was spot on the vehicle was ready for pick up. It was clean and a very nice Van

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Aug 2015

Customer rating:


Excellent.Fuss free car collection and return.

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 11 Aug 2015

Customer rating:


US Carhire are pleasure to deal with. We have hired vehicles with them previously with absolutely no problems. This time, due to a flight cancellation and rerouting at less than 24 hours notice, our bookings had to be revised with very little notice. US Carhire and Roulla in particular helped enormously and helped turn around a potentially holiday destroying situation. I would highly recommend US Carhire for both price and quality of service.

Mini Passenger Van (MVAR)

Tampa Airport (TPA) on 11 Aug 2015

Customer rating:


We have used US Car Hire for all our holidays in Florida, and they have always been excellent to deal with. However on this occasion it was Alamo that let us down. The first vehicle we picked up had an electrical fault on the Auxiliary power circuit. Alamo swapped the vehicle out for an identical one before we left the airport. This vehicle had not been cleaned on the inside and was full of food and sand in the foot wells and storage compartments. It was so bad that we had ants crawling all over the interior on our drive from Tampa to Orlando! We had to then drive to Orlando international airport to spend another hour explaining the issue and waiting for another replacement vehicle!

7 Seater Passenger Van (MVAR)

Boston International Airport (BOS) on 11 Aug 2015

Customer rating:


Rented with Alamo all summer, from Utah to California and Idaho, and then again on the East Coast out of Boston - always helpful staff - have recommended US car hire to several friends as a result!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 10 Aug 2015

Customer rating:


Quite happy with the service but the car might have been a little better it looked like it was ready to pass on to the auction house it certainly was not newish

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 10 Aug 2015

Customer rating:


Rental agreement process was very easy and completed in minutes at the self service kiosk. This is an amazingly good value service, I worked in car rental for many years and this rental experience was well beyond my expectations! We were even upgraded to a a larger vehicle for free. Will most definitely re use in the future.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 10 Aug 2015

Customer rating:


The whole process was very easy to do. The only problem I had, which wasn't really a problem, Alamo would not let me register with them in order to allow me to use their self checking booths. I ordered a Jeep Cherokee or similar, however Alamo didn't have any, but I was offered a large selection of alternative SUV's or mini vans that were actually better than what I'd requested. The vehicle I selected had a few minor dents and scrapes which Alamo promptly informed me of and recorded on my documents. They said this was so I wasn't blamed for the damage. If I was being picky, I would say the vehicle could have been cleaned a little better in the interior or the vehicle. The vehicle came with an array of extras including a DVD player & reversing camera. Directions to collect and return the vehicle were easy to follow. Overall I'm very happy with the whole experience and I would recommend USCar Hire and Alamo.

Intermediate SUV (IFAR)

Atlanta International Airport (ATL) on 10 Aug 2015

Customer rating:


The experience, as always, was very smooth with no problems. We did not find using the Alamo kiosk any quicker than going up to the desk.

Fullsize 2 Door (FCAR)

Houston Intercontinental Airport (IAH) on 10 Aug 2015

Customer rating:


Car we wanted was not available but alternate was ok

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 10 Aug 2015

Customer rating:


no problems. sailed through process very helpful costumer service all very smooth no issues .superb service

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 10 Aug 2015

Customer rating:


there was a lack of vehicles in our vehicle type so had to hang around a while,but the staff did their best