What Do Our Customers Say?

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 06 Oct 2014

Customer rating:


easy to book online,showed up at collection point took 2 minutes and drove away,what more do you could you ask for!! car did have a few bumps and scrapes which i was not expecting!! when i pick up a hire car it should be in great to perfect condition.

Standard SUV (SFAR)

Miami International Airport (MIA) on 06 Oct 2014

Customer rating:


good experience

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 05 Oct 2014

Customer rating:


Again, the service from USCarHire and Alamo was outstanding! Easy to do the booking. Easy to register for the kiosk option at Alamo. Easy to pick-up the car when the kiosk was used. Wish! As a frequent or returning customer, I wish details were registered at USCarHire web, so no need to enter all my details. Cheers Steen

Intermediate 4 Door

Orlando International Airport (MCO) on 05 Oct 2014

Customer rating:


Everything went smooth from kiosk check in to returning the car

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 05 Oct 2014

Customer rating:


as Always no problems

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 05 Oct 2014

Customer rating:


The car hire collection and drop off were excellent and easy to find. The car was in excellent condition. We hired GPS Navigation system to help find our way around. We were not instructed in its use which would have helped. On reflection we didn't really need it as everything was easy enough to find using a map

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 05 Oct 2014

Customer rating:


I always us USCarhire as I believe you are the best and most transparent site. One piece of advice I would give customers is. Do not hire a full size car which advertises it will take 4 cases. It won't. I couldn't get three cases in the boot never mind 4. I ended up having to upgrade at short notice as it was too late to contact USCarhire. I don't blame them but you need to know this. Regards Ernest Boyd

Standard Convertible (STAR)

Orlando International Airport (MCO) on 04 Oct 2014

Customer rating:


Didn't get the Mustang we ordered, but got a camaro instead which was a cracking car, and all the rental companies say 'or similar ' anyway. Only complaint - it says it will take 2 pieces of luggage. With the roof down it wouldn't even take 1 piece. With the roof up you can just get one piece in.

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 04 Oct 2014

Customer rating:


Picking up and returning car was easy. Car itself was fine except that it had had a dog in it and the hairs were still on the seats. I am allergic to animal hairs and this caused a bit of discomfort.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 04 Oct 2014

Customer rating:


Absolutely no problem with the hire car process from start to finish. Used the Alamo electronic collection in Orlando airport which was simple enough (though had to re-enter my details), then easily selected from any car (got a brand new 12-miles on the clock Toyota) and drove away. Dropping the car off was just as easy, and absolutely no problems in between!!... would use USCarHire again !!...

12 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 04 Oct 2014

Customer rating:


I was very disappointed with the service we revived. We were travelling with a party size of 9. Four of them being very small children. We had the car booked for 6pm. We arrived a little later. By the time we got through imagration ect. We waited quite a long time getting seen to at the dollar desk. Which was to be expected when a lot of flights coming in. But to get to the car lot and no car is thret for us. We were then told they were trying to find one for us. We were told 20 minutes. With 4 crying tierd children sitting in a hot car lot, was very stressfull. We sat there for 1hour 10 mins. So we got are car at 9.40pm. I don't think this is good service. We had to wait on the car being cleaned we were told.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 04 Oct 2014

Customer rating:


everything went so smoothly and being able to use self service machine was a great bonus

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 04 Oct 2014

Customer rating:


The vehicle pickup and drop-off went perfectly. We valued that we did not have to wait. The staff was helpfull and any and all questions were answered to our satisfaction. Our next rental will surely be through USCarHire.com.

Intermediate 4 Door (IDAR)

Los Angeles International Airport (LAX) on 04 Oct 2014

Customer rating:


The hiring process was OK but despite your claim to be an 'all-inclusive rate" there were still things like the roadside assistance "upgrade" not included. In fact this is not an upgrade at all as it is not part of the hire car companies offering but a 3rd party offering which is nothing more than insurance requiring the client to makes post-hire claims if services are utilised. It's also not clearly stated what your buying until after you pay for it and this creates additional confusion when you go to collect your car. Still a ways to go to have a truly all-inclusive offer. The other problem was the lack of response to you contact line which, while meant for emergencies, still did not respond for 3 days and then only after I put negative feedback on your Facebook page. Customer Service is everything. Most studies show people will pay more for outstanding service… look at Apple!

7 Seater Passenger Van

Sanford International Airport (SFB) on 03 Oct 2014

Customer rating:


Service at Sanford was fantastic, speedy and safe. Car was new and in perfect condition. Returning the car was also fast and without any complilations, I give my best credit to the Alamo staff at SFB. Walter Hjartarson Iceland