What Do Our Customers Say?

7 Seater Passenger Van

Sanford International Airport (SFB) on 16 Jun 2012

Customer rating:


Very smooth booking process from start to finish. We arrived at Sanford walked into the Alamo office and were on our way within minutes. We walked to the parking lot and had a great selection of 7 Seater vans all with less than 5000 miles on the clock. Will be using US CAR HIRE site again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Jun 2012

Customer rating:


Hired car for 35 days with handover to 2nd driver midway through. No problems at all - pick up was quick and efficient as was the hand back at the end of the rental. The vehicle was in excellent condition and there were no issues with it. Used our own SatNav but would have been better if one was included in the price rather than as an extra. However, no problems with rental and would not hesitate to use National again !!!

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 15 Jun 2012

Customer rating:


Had no real problems, just chose the wrong car because a. I did not realize how small the boot was and b. we had a 7 hour delay and just wanted to get to the accommodation quickly. The Alamo quick check-in kiosk was a waste of time.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Jun 2012

Customer rating:


on arrival at the alamo self service terminal it would not accept my details, either the ref. no. or the order no.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Jun 2012

Customer rating:


Good

Intermediate SUV (IFAR)

Toronto International Airport (YYZ) on 14 Jun 2012

Customer rating:


As usual flawless

Economy 2 Door (ECAR)

Chicago Ohare Airport (ORD) on 14 Jun 2012

Customer rating:


We had a pain free rental, particularly as we had a flat tyre as well ! It was all very smooth getting it sorted and then changing the car, thanks very much, will definitely use you again. Les Young

Fullsize 4 Door (FDAR)

Houston Intercontinental Airport (IAH) on 14 Jun 2012

Customer rating:


Everything worked perfect. Our car washington new!

Intermediate 4 Door

Orlando International Airport (MCO) on 13 Jun 2012

Customer rating:


The car hire experience with yourselves was fine ; with Alamo less so as I have explained in the e mail I sent you . There is little point in going over the problems we had but we would like a response at some stage to the points we raised .

Economy 2 Door (ECAR)

San Francisco - Bush St on 13 Jun 2012

Customer rating:


We were VERY UNHAPPY with the initial service we received when picking up our car from Bush Street in San Fransisco. The employee who served us- Yusef- was extremelly rude, belittling and unhelpful. We made a detailed complaint when we dropped the car off in LAX and the employee there added it into our Notes of rental- however we never heard Back in relation to the matter. We were happy with our car and all other service however the experience picking the car up and our complaints kept unresolved leaves us very unhappy and unlikely to use this service again. Regards

Intermediate SUV

Orlando International Airport (MCO) on 12 Jun 2012

Customer rating:


Booked a mid size SUV with Alamo. We had a car in the same group last year with Dollar and had a Ford Escape, despite some negative comments from others we actually liked the car and would have been happy with another one. Didn't attempt to use the kiosks as we have never been successful in the past, but the line was short and we were soon at the desk. We had chosen the gold option and enhanced road side assistance and we're not given any "hard sell" to upgrade or include any additional cover. We were directed to the aisle with the mid size SUV's and had the choice between a Chevy , a Jeep, or the Hyudai Santa Fe . We had a bad experience with a Jeep from Miami some years ago ( dirty,smelled of smoke and drank petrol). We chose the Hyundai as it had a good boot. We didn't realise until we were a few miles in to the journey that the car was brand new, only 7 miles on the clock!! It was a lovely car, great all round visibility, an easy drive and did about 27 miles to the gallon. We returned to the airport twice, once to Tampa and once to Orlando to pick up additional members of our party. Adding them as drivers was a quick and easy process. Great service from US Car Hire and from Alamo. Brilliant car, very happy!

Intermediate 4 Door (IDAR)

Orlando - Walt Disney Car Care Center on 12 Jun 2012

Customer rating:


Collected at Disney car centre and asked for the dodge caliber as it is a hatch back and more useful to us than a saloon. Good value at 129 sterling. Staff there are helpful and on previous occasions have changed the car when we had been unimpressed and dissatisfied with the original car given,

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 11 Jun 2012

Customer rating:


All went smoothly, and this time we brought the car back full with fuel, which worked out much cheaper than the rental company were charging.

Economy 2 Door (ECAR)

Phoenix Airport-Sky Harbor on 11 Jun 2012

Customer rating:


The rental went very smoothly, no issues or hidden extras. Alamo was easy to locate and the staff very friendly. I used the sat nav service and it was brilliant. I would highly recommend using this company and will definitely use them next year on my next visit to the US.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Jun 2012

Customer rating:


Was told by the clerk on arriving to pick up the car in Orlando Airport that the petrol would be cheaper to pay for on hiring the car so we did, realised afterwards that it wasnt the best way to do this. We should have known better. The car was just great and very clean.