7 Seater Passenger Van
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7 Seater Passenger Van (MVAR)
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Intermediate SUV (IFAR)
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Intermediate SUV (IFAR)
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Economy 2 Door (ECAR)
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Fullsize 4 Door (FDAR)
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Economy 2 Door (ECAR)
San Francisco - Bush St on 13 Jun 2012
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: Ford focus
We were VERY UNHAPPY with the initial service we received when picking up our car from Bush Street in San Fransisco. The employee who served us- Yusef- was extremelly rude, belittling and unhelpful. We made a detailed complaint when we dropped the car off in LAX and the employee there added it into our Notes of rental- however we never heard
Back in relation to the matter. We were happy with our car and all other service however the experience picking the car up and our complaints kept unresolved leaves us very unhappy and unlikely to use this service again.
Regards
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Intermediate SUV
Orlando International Airport (MCO) on 12 Jun 2012
Customer rating:    
Customer name: Name withheld by request
Vehicle supplied: Hyundai Santa Fe
Booked a mid size SUV with Alamo. We had a car in the same group last year with Dollar and had a Ford Escape, despite some negative comments from others we actually liked the car and would have been happy with another one.
Didn't attempt to use the kiosks as we have never been successful in the past, but the line was short and we were soon at the desk. We had chosen the gold option and enhanced road side assistance and we're not given any "hard sell" to upgrade or include any additional cover.
We were directed to the aisle with the mid size SUV's and had the choice between a Chevy , a Jeep, or the Hyudai Santa Fe . We had a bad experience with a Jeep from Miami some years ago ( dirty,smelled of smoke and drank petrol). We chose the Hyundai as it had a good boot. We didn't realise until we were a few miles in to the journey that the car was brand new, only 7 miles on the clock!!
It was a lovely car, great all round visibility, an easy drive and did about 27 miles to the gallon.
We returned to the airport twice, once to Tampa and once to Orlando to pick up additional members of our party. Adding them as drivers was a quick and easy process.
Great service from US Car Hire and from Alamo. Brilliant car, very happy!
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Intermediate 4 Door (IDAR)
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Economy 2 Door (ECAR)
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