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7 Seater Fullsize SUV (FFAR)
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Intermediate SUV (IFAR)
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Intermediate 4 Door (IDAR)
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Compact 4 Door (CDAR)
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Intermediate SUV (IFAR)
Fort Lauderdale International Airport (FLL) on 18 Feb 2013
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: Chevrolet Traverse/Chevrolet Captiva
I booked 2 cars(5 days and 15 days) through USCar Hire in February 2013 because I could pay upfront for all charges except fuel and enhanced roadside insurance. My wife and my close friend, both of whom are disabled were in my party of 4. The first car from Orlando International (5 days)was fine I had a good experiece, the Alamo staff were fantastic very helpful. I dropped the car at Fort Lauderdale 5 days later to go on a cruise. My second car,(15 days) later in the month was collected from Fort Lauderdale after our completion of a Caribbean cruise. The Alamo lady on the desk was most unhelpful. She insisted the car I had reserved was not big enough for my party even though the car I dropped off two weeks earlier was fine. She said I should upgrade the car at an extra cost. I told her I wanted the car category I had reserved. Unhappy with my decision she offered me a further 5% airline discount to upgrade. I said I had booked and paid up front specifically so I would not be hassled as I had 2 disabled people with me. Reluctantly, she completed the paperwork for the car I had reserved. The car she gave me was the smallest in the SUV category. Usually, as at Orlando they send you into the garage to choose from a line up of cars. On this occasion, she actually walked me into the garage, leaving her desk, to make sure I had the smallest SUV, even tough there were larger SUV's in the same category and parked alongside.She also tried to sell me the Alamo extra roadside insurance which I said I had already purchased through automondial and therefore didn't need. She insisted I would not be covered without Alamo's enhanced Insurance. I have rented cars from USCH in past years, this was by far the worst hassle I have ever had. In the end, the staff in the garage gave me a chevrolet Captiva SUV which was the largest in the category I booked. The car was fine for the remaining two weeks of our holiday. I guess I must have got lucky in Orlando with the Traverse, it was quite adequate in size and the staff were brilliant.
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Intermediate SUV (IFAR)
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7 Seater Fullsize SUV (FFAR)
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7 Seater Passenger Van (MVAR)
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Economy 4 Door (EDAR)
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Mini Passenger Van (MVAR)
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Compact 4 Door (CDAR)
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