Intermediate SUV (IFAR)
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Premium 4 Door (PDAR)
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Intermediate SUV (IFAR)
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Standard SUV (SFAR)
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Intermediate SUV (IFAR)
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Economy 4 Door (EDAR)
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Standard Convertible (STAR)
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Economy 2 Door (ECAR)
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7 Seater Fullsize SUV (FFAR)
Miami International Airport (MIA) on 16 Feb 2015
Customer rating:    
Customer name: Name withheld by request
Vehicle supplied: Ford Expedition EL
Ordering process was plain & simple.
Collection using the computerised system was easy & we avoided the queue.
Went to collect the car - we were given a choice of 2, we selected the Expedition EL & went to leave the parking area, where we had a couple of issues:
1. Apparently the car was not in the class we had ordered, however, the lady dealing with us called someone who said "let it go".
2. The credit card was not the credit card of the driver (as he doesn't have a credit card), we were then told to go & see customer services.
We reversed back, had to go back up to the original check in desk - as the customer service area could not deal with this issue. The person on the desk, listened to our predicament & suggested a solution, to add me as a driver (as it was my credit card), this way we would be able to drive out....this was arranged at no extra cost to us. It's good to have someone listen to our problem & be able to arrange a workable solution.....we were so appreciative. It's not very often you get someone who can make this decision on the spot.
In summary....a couple of issues, both of which were sorted within half an hour and we were on our way.
P.S Perfect car - worked great for our holiday.
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7 Seater Fullsize SUV (FFAR)
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Fullsize 4 Door (FDAR)
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Economy 4 Door (EDAR)
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Intermediate 2 Door (ICAR)
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