What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 07 Jun 2014

Customer rating:


Everything went great for the first week on our holiday until there was a 'low air warning for one of the tyres' we phoned the assistance line and was told they wouldn't send anyone out so we had to take the car to the Alamo Disney Car Centre location. A new car was given to us and then 2 days later coming back from a meal at the Contemporary resort a warning light appeared - this time about the engine. We went directly to the Disney car centre only to find it closed. The warning light cleared once we turned the engine off but appeared again the next morning. More time taken taking the car back to the Disney Car Centre as we were not happy to drive all the way to the airport. This time they had no intermediate SUV's so we were offered a car which we refused, we were then given a 8 seater mini van for the remaining 5 days of the car hire (there was only the 2 people in our party). This is not the normal experience we have when hiring from Alamo and so perhaps we were just unlucky this time. Alamo didn't question the returns however, it was time wasted on our holiday

Intermediate SUV (IFAR)

New York - John F. Kennedy Airport (JFK) on 07 Jun 2014

Customer rating:


EXCELLENT EFFICIENT SERVICE.

Economy 4 Door (EDAR)

San Francisco International Airport (SFO) on 07 Jun 2014

Customer rating:


We got an upgrade, since they didn't have economy class cars, which made our trip way more comfortable and we didn't have to pay extra for it :) All and all a very positive experience. Everything was as we reserved it and everything went smoothly from booking, picking up car, droping off. Amazing service!

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 07 Jun 2014

Customer rating:


The website was very easy to use. I like the fact that they remind you when you have to pay. The communication was very good. But one thing i have doubt about it is when we came to collect the car they ask us to pay additional insurance. I was under the impression that i paid everything on the internet. I also paid a extra 20 dollar on insurance on the internet. The car was very nice and new which i like.

7 Seater Fullsize SUV (FFAR)

San Diego International Airport (SAN) on 06 Jun 2014

Customer rating:


100% to USCAR HIRE was first class for us, we collected the car within a few minutes. We were given all information that was needed good staff at pick up and drop off. Will certainly use again, Car clean and ready to go on pick up.

7 Seater Fullsize SUV (FFAR)

Los Angeles International Airport (LAX) on 05 Jun 2014

Customer rating:


Very smooth, excellent car, very clean.

8 Seater Passenger Van (SVAR)

Tampa Airport (TPA) on 05 Jun 2014

Customer rating:


The only problem as always they try to get you to upgrade and purhase additional cover, you just have to keep saying no.

Fullsize 4 Door (FDAR)

Sanford International Airport on 05 Jun 2014

Customer rating:


Very helpful , excellent staff , and great car . Will definitely use again . Many thanks . Clive

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 05 Jun 2014

Customer rating:


First class from vehicle collection to drop off. We are back in November and will definitely book with you again. Many thanks

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 05 Jun 2014

Customer rating:


we paid for a full tank of fuel so that we could bring it back full and they charged us at the end when we brought it back. They tried to pretend it wasnt a charge but he had to queue at the desk to get it sorted out. I used the kiosk to pick up the car which was brilliant and saved time

15 Seater Passenger Van (FVAR)

Tampa Airport (TPA) on 05 Jun 2014

Customer rating:


Excellent service, we have been using US Car Hire for many years. We have never had any problems with vehicles or the company. Would highly recommend them.

Premium 4 Door (PDAR)

Miami International Airport (MIA) on 05 Jun 2014

Customer rating:


Everything was perfect

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 04 Jun 2014

Customer rating:


Overall everything was fine, except that for the 4th time in a row, after registering for the kiosk, again i was taken through the whole procedure and at the end, asked to go to the desk. The whole process took twice as long as if i had of gone to the desk at the start, I can understand this happening once, but not 4 times. Will not be using this method in future

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 04 Jun 2014

Customer rating:


I have now used the US Car Hire facility for the past six years and the experience has been excellent on each occasion. I was naïve enough to be talked into an unnecessary and expensive upgrade on the first occasion but since then have followed the excellent guidance provided by US Car Hire. I used Dollar on my first two visits, then Thrifty but have used Alamo the past 3 years. My wife and I travel with a golf bag, suitcase and carry on bag each so a total of six pieces and an intermediate SUV is more than spacious enough (obviously with the back seats set down).

Intermediate 2 Door (ICAR)

Fort Myers Southwest Florida International Airport (RSW) on 04 Jun 2014

Customer rating:


My dealings with US Car Hire were as always Very Good. The very bad relates to Alamo. The automatic machine would again not accept my driving licence number even when input by the Alamo Rep. Unfortunately I did not check, until to late, the document then prepared by the Rep and was unknowingly duped into paying for insurance I did not want or really need. I accept this was my fault for not checking properly at the time but it reflects badly on Alamo who clearly are trying cheat customers. It will hopefully backfire on them and their Reps in the near future.