What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Aug 2012

Customer rating:


i love the fact you don't give them the opportunity to sell you anything extra as you have paid for everything you need. Returning the car full is more cost effective too. We fill up near the villa and drive to the airport and it still shows full when you get to the airport. Alamo kiosk wouldn't work for us , but customer service rep sent us straight to the garage anyway without any paperwork so still skipped the queue which was handy after the 90 min wait for immigration

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 19 Aug 2012

Customer rating:


It was good.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 19 Aug 2012

Customer rating:


Would not use again. 'Genuine up-front pricing with no nasty surprises' is a lie. We were charged for a full tank of fuel when picking up, airport service fee, sales tax and were also forced to pay more for a different type of SUV because 'nothing we have available will fit 4 bags'. A complete shambles.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 19 Aug 2012

Customer rating:


Would not use again. 'Genuine up-front pricing with no nasty surprises' is a lie. We were charged for a full tank of fuel when picking up, airport service fee, sales tax and were also forced to pay more for a different type of SUV because 'nothing we have available will fit 4 bags'. A complete shambles.

Standard Convertible (STAR)

Orlando - Walt Disney Car Care Center on 19 Aug 2012

Customer rating:


I was happy with the car we had originally booked, but the lady who served us seemed quite insistent (almost giving me no option) that I upgrade to the Saab. I felt obliged to accept, and I realise this was my choice but I declined the upgrade twice and by then just wanted to go back to our hotel! The Saab was not as good as it was made out to be, and the passenger window did not close properly.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 19 Aug 2012

Customer rating:


Absolutely brilliant! Me and my girlfriend booked through you as you were the cheapest for under 25s (using the package we had). Rental was brilliant, short queues at desk - we even upgraded the car to something sportier (best holiday rental car ever - everyone was very jealous). When we took the car back my girlfriend accidentally left her drivers license in the car and the people at Alamo were extremely helpful in finding it for us. Excellent service, we go to America quite often and will definitely be booking through you again!

7 Seater Passenger Van (MVAR)

New York - John F. Kennedy Airport (JFK) on 18 Aug 2012

Customer rating:


There are no speeding tickets along the extra mile

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 18 Aug 2012

Customer rating:


The service from US Car Hire was excellent, kept informed, all paperwork sent in a timely manner. Alamo, is a different story! straight away on arrival, the agent insisted that i had reserved a 2 dr pontiac,i said there was no way i would book a 2dr, when there were 2 adults and 3 children with cases! he tried to get us to pay $150 to upgrade (to the car i had booked anywyay) after a disagreement with the agent, we took the car,(the 4dr Dodge i had booked) which the next day began flashing warnings at me, i took this to Alomo in Orlando, who took it straight from me and i had to wait an hour for a replacemnt. when i returned the vehicle, with a full tank of gas, Alamo attempted to bill me $50 for fuel! for the first car that i had had... i explained that the car was not fit to be used, so would not pay it.. they did wipe the fee, but their attitude towards customers was horrendous.. I will use US car hire again.. but DEFINATELY WILL NOT use Alamo again.. in my opinion, Alamo is a good name for them, as they seem to have kept a few of the Cowboys from there to work for them!!!

7 Seater Fullsize SUV (FFAR)

Sanford International Airport (SFB) on 18 Aug 2012

Customer rating:


Good, very impressed as we were upgraded to an even bigger, more luxurious vehicle free of charge as the car we ordered was unavailable

7 Seater Passenger Van (MVAR)

Orlando - Walt Disney Car Care Center on 18 Aug 2012

Customer rating:


Really good site, with no extra fee at car pickup.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 18 Aug 2012

Customer rating:


USCarhire is THE best. An easy site to book from and absolutely no hassle when collecting the car. In addition you offer some of the best car hire rates available - I wouldn't go anywhere else and I make sure I tell everyone what a great site this is.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 18 Aug 2012

Customer rating:


It´s very simple and quick to take the car. I´m just had a problem to fill the Alamo chek-in to save time. I bougth a package for 2 drivers and when I was filling the check in, appear extra tax for second driver. In general I like this site and I send link for friends.

Intermediate SUV (IFAR)

San Francisco International Airport (SFO) on 17 Aug 2012

Customer rating:


Efficient service, clean and well-maintained car.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Aug 2012

Customer rating:


Very good experience from the collection to the handing back at Orlando.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 17 Aug 2012

Customer rating:


Pick up of the car was easy, [but interior of the car could have been cleaner] Drop off was very easy