What Do Our Customers Say?

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 08 Jul 2013

Customer rating:


I was disappointed that there was only one car available in the class I had booked so I could not choose a vehicle as advertised. However the available car met my needs. The kiosk system was fast and simple when collecting the car and drop off was equally as straightforward. The sat nav, although expensive to hire was easy to use and useful. All the Alamo staff that I encountered were professional and courteous. Thank you.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 08 Jul 2013

Customer rating:


2 of the 3 cars I was told to choose from we're not in my order specificatio which left no choice at all. I was offered a free upgrade in the garage and the car selected was excellent. Not having seen this type of car before your garage staff showed no interest in giving a run down on the controls and fittings. Not good.

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 08 Jul 2013

Customer rating:


process was really easy - only issue was, when offered a choice, we asked to bring the car back full of fuel but got charged for the tank anyway. Was refunded without any problem.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


Overall very impressed...my only problem is that I was unable to use the kiosk's even though I had had registered on line with all relative details,had to stand in line for about 20-30 minutes but no real problems...Again overall very impressed....

7 Seater Fullsize SUV (FFAR)

Atlanta International Airport (ATL) on 07 Jul 2013

Customer rating:


This is the second time I use uscarhire to rent a car in the US and I am for the 2nd time a very happy customer. I had some questions which I asked through mail before renting and they were all answered within an hour, evening on a sunday night! Great customer service!

Standard SUV (SFAR)

Houston Intercontinental Airport (IAH) on 07 Jul 2013

Customer rating:


Excellent service, no complaints

Standard Convertible (STAR)

Miami International Airport (MIA) on 07 Jul 2013

Customer rating:


Long queue at Alamo rental desk, very slow to process each renter. I did sign up for Alamo's 'SAVE-TIME' auto machine service but this didn't work so I ended up in the long queue anyway. I have rented through your company many times previously but always chose Budget or Dollar. Both these providers were better in my view, also Alamo consider Mustang or Camaro as an extra cost upgrade, Budget offer the Mustang as a standard convertible. Will certainly rent with USA Car Hire again but will not choose Alamo as provider.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


Overall experience was good but I find it is never fully clear what is best way to deal with fuel. Do I have to buy a tank that is a separate cost to the hire and do I return full or empty /

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


The rental process was quick and simple and good selection of vehicles

Standard 2 Door (SCAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


We found that we were unable to use the "fast" option, which we had downloaded before our holiday. The machine did not recognise our booking, even though I had inserted driving licence number etc, etc. This was a ploy to get us to go to the desk so that the advisor could try and get us to purchase more options, which we did not need. He, without asking, put $60.00 on our credit card for petrol. We said "no we want to bring it back full, at our OWN expense". He tried arguing the point with us, but we have been to the States for the past 24 years and know exactly what we are doing. We immediately asked him to recredit it. He kept saying "you will find it expensive around the airport and it will cost you a whole lot of money to get back here"!!!!! NO!!!!! We stop at friends on the way to the airport, and know exactly how much petrol costs at the garage where they live, which is at Lake Nona, pretty close to the airport. Alama are meant to be proud of "no hassle or pressure"!!!! Not true!!!!!!!!!!!!!!!!!!!!!!!

Standard SUV (SFAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


Excellent service, not having to deal with rental desk using alamo fast service is excellent, all paid up front, no pressure to take extra's

7 Seater Fullsize SUV (FFAR)

Washington Dulles International Airport (IAD) on 07 Jul 2013

Customer rating:


Excellent Service at point of collection from Dulles International Airport. Was given a choice of vehicle that we would like to use in our FFAR category. Free bottles of cold water given on arrival. Excellent Customer Service.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


i have used u.s. car hire / alamo, for a number of years now and find them to be the best service

Intermediate SUV (IFAR)

Sanford International Airport (SFB) on 07 Jul 2013

Customer rating:


Booking was easy and straight forward. However on arrival we were given a large car when we had booked a small SUV as there was only 2 of us in the party. Normally we book a mustang but went for a cheaper option this time. I was not happy so we was offered a upgrade to a ford escape. It was a lovely vehicle but came at a cost of $600, I had already paid £337 in the uk so he cost would have been £737 for a 2 week hire. We was so tired we just agreed to it to get to our hotel. However after a good nights sleep I was angry at the cost, to book the mustang in the uk would have been cheaper, so going for the cheaper option turned into a expensive option. I contacted us car hire who was really helpful and advised us to return the vehicle. This delayed us by a day on our road trip. When we arrived no one was aware of the situation. We exchanged the vehicle to a small SUV as booked. When the weather was hot the car smelled of sweaty feet and we had to drive with the windows down. To make matters worse halfway through our holiday I was informed that it should have been a free upgrade. Next time I will either book the top of the range vehicle and then pick whatever I want or wAit and book on arrival.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 07 Jul 2013

Customer rating:


It could have been a little cleaner on the inside.