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Intermediate 4 Door (IDAR)
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7 Seater Passenger Van (MVAR)
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Standard SUV (SFAR)
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7 Seater Fullsize SUV (FFAR)
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7 Seater Passenger Van (MVAR)
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7 Seater Fullsize SUV (FFAR)
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Standard SUV (SFAR)
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Standard 2 Door (SCAR)
Orlando International Airport (MCO) on 07 Jul 2013
Customer rating: 
Customer name: Name withheld by request
Vehicle supplied: Nissan Altima.
We found that we were unable to use the "fast" option, which we had downloaded before our holiday. The machine did not recognise our booking, even though I had inserted driving licence number etc, etc. This was a ploy to get us to go to the desk so that the advisor could try and get us to purchase more options, which we did not need. He, without asking, put $60.00 on our credit card for petrol. We said "no we want to bring it back full, at our OWN expense". He tried arguing the point with us, but we have been to the States for the past 24 years and know exactly what we are doing. We immediately asked him to recredit it. He kept saying "you will find it expensive around the airport and it will cost you a whole lot of money to get back here"!!!!! NO!!!!! We stop at friends on the way to the airport, and know exactly how much petrol costs at the garage where they live, which is at Lake Nona, pretty close to the airport. Alama are meant to be proud of "no hassle or pressure"!!!! Not true!!!!!!!!!!!!!!!!!!!!!!!
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Intermediate SUV (IFAR)
Sanford International Airport (SFB) on 07 Jul 2013
Customer rating:
Customer name: Name withheld by request
Vehicle supplied: Chevrolet SUV
Booking was easy and straight forward. However on arrival we were given a large car when we had booked a small SUV as there was only 2 of us in the party. Normally we book a mustang but went for a cheaper option this time. I was not happy so we was offered a upgrade to a ford escape. It was a lovely vehicle but came at a cost of $600, I had already paid £337 in the uk so he cost would have been £737 for a 2 week hire. We was so tired we just agreed to it to get to our hotel. However after a good nights sleep I was angry at the cost, to book the mustang in the uk would have been cheaper, so going for the cheaper option turned into a expensive option. I contacted us car hire who was really helpful and advised us to return the vehicle. This delayed us by a day on our road trip. When we arrived no one was aware of the situation. We exchanged the vehicle to a small SUV as booked. When the weather was hot the car smelled of sweaty feet and we had to drive with the windows down. To make matters worse halfway through our holiday I was informed that it should have been a free upgrade. Next time I will either book the top of the range vehicle and then pick whatever I want or wAit and book on arrival.
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7 Seater Passenger Van (MVAR)
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