What Do Our Customers Say?

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 28 Jul 2012

Customer rating:


Only took about 15 minutes to collect car but actual pick up at Miami was a bit chaotic. Several families just milling around with no clear idea of who to speak with. We were just thrust cars keys associated to vehicle type ordered and pointed to car. Really would have been nice to have a choice of make within type ordered and at least a quick tour of the cars controls. Whilst clean car had clearly been smoked in by previous renter.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 28 Jul 2012

Customer rating:


Car rental was very fast ,efficient and trouble free ...very helpful and friendly on desk and again easy to drop off at airport .. Intermediate car was large enough for four people three large suitcases and holdall bag Car was very clean and comfortable pleasure to drive Would certainly use again and recommend

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 28 Jul 2012

Customer rating:


We had a trouble free rental. The Alamo desk is right opposite the baggage claim & there was lots of choice of vehicle. Your booking procedure & reminders etc were clear &helpful. We'll be back again next year

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 28 Jul 2012

Customer rating:


We are always being treated very well by Alamo. Never had any problems.

7 Seater Passenger Van (MVAR)

Fort Myers Southwest Florida International Airport (RSW) on 28 Jul 2012

Customer rating:


A really easy good experience. There was a bit of a queue at Fort Myers but an assistant showed us how to sort the car out through the self service booth (it may be useful to explain how this works for people like Alamo). The drop off was really straightforward.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


Simple booking process - excellent and clear descriptions of vehicles and straighforwrad at the airport - Thanks

7 Seater Minivan

Atlanta International Airport (ATL) on 27 Jul 2012

Customer rating:


No problems with paperwork on arrival. Allowed to choose our own vehicle from a selection of about 8. Car was brand new and in perfect condition. Exit from airport was extremely quick, as was hand back at end of holiday. No problems with vehicle during our 3 week stay. It was comfortable, roomy and did everything we wanted it too. We have used US Car Hire a number of times before and have never had any problems or difficulty. I would highly recommend their service.

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 27 Jul 2012

Customer rating:


Excellent service from start to finish. The comprehensive and informative website is easy to use and answered our every question. Ordering and payment was quick easy and smooth and exactly as described on the website. The choice of cars is good and accurately described and the fact that all taxes, levies and insurances is included in the quoted price is a real bonus. All this at such competitive rates too - we definitely won't be going anywhere else next time we want a car in the US.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


We were told at the desk when we landed in Orlando that the car we booked was not big enough for bags and had no boot. I had emailed your company before going on holiday looking for the best car option for us and he had emailed back saying the option we went for. I am highly disgusted with your customer service if you are telling people to book certain cars and then when they arrive having to upgrade and pay extra money.I mentioned how on the website it showed a boot in the video attached to the type we were ordering and showed it had room for bags and she laughed at me and said in a very smart way "no it doesn't you have to upgrade if you want to bring your bags" We were very upset and angry at this as we had to spend another $218 on the car when it was already expensive due to being a young drivers package. We had used ALAMO before and I had recommended it to other people who will be arriving in Orlando over the next two weeks and one couple have ordered the same car which we had originally ordered and when they rang up two days ago after my ordeal they were told that the car they ordered fits bags and has a boot and will be waiting for them. I feel the lady at the desk took advantage of the fact we were both young and knew she would get us to upgrade. I will never recommend ALAMO again.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


We were told at the desk when we landed in Orlando that the car we booked was not big enough for bags and had no boot. I had emailed your company before going on holiday looking for the best car option for us and he had emailed back saying the option we went for. I am highly disgusted with your customer service if you are telling people to book certain cars and then when they arrive having to upgrade and pay extra money.I mentioned how on the website it showed a boot in the video attached to the type we were ordering and showed it had room for bags and she laughed at me and said in a very smart way "no it doesn't you have to upgrade if you want to bring your bags" We were very upset and angry at this as we had to spend another $218 on the car when it was already expensive due to being a young drivers package. We had used ALAMO before and I had recommended it to other people who will be arriving in Orlando over the next two weeks and one couple have ordered the same car which we had originally ordered and when they rang up two days ago after my ordeal they were told that the car they ordered fits bags and has a boot and will be waiting for them. I feel the lady at the desk took advantage of the fact we were both young and knew she would get us to upgrade. I will never recommend ALAMO again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


It was all so easy, everything worked fine will definitely use you again

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


Excellent service thank you

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Jul 2012

Customer rating:


This is our 6th or 7th hire vehicle from USA Car Hire. As always great service at a great price. USA Car Hire is always our first choice for US vehicle rentals.

12 Seater Passenger Van (FVAR)

Sanford International Airport on 27 Jul 2012

Customer rating:


Service from US Car Hire, superb as always, issue with Alamo, ordered a 12 seater as had 10 people plus luggage, given a 15 seater, great for extra seats but no room for luggage trying to manage 10 cases was a nightmare, requested what I had ordered but was told that was all they had !!!

Fullsize 4 Door (FDAR)

Chicago - North Lasalle on 27 Jul 2012

Customer rating:


The booking process was clearly explained and seamless. Collecting the vehicle on the day, and return was straightforward. Alamo were very helpful.