What Do Our Customers Say?

Compact 4 Door (CDAR)

Tampa Airport (TPA) on 06 Apr 2016

Customer rating:


Very simple and easy process. However on collection, the car, from out of State, was the only one available. It was "tired" having done over 30k miles; the interior had seen better days; noisy in terms of rattles etc. Even had no water in the washers which did not say much about the preparation ! One could say it serves you right for booking a small car, true to a degree, but we only needed a small car. Whatever the size of a car, it should not detract from the quality or the preparation. To put things in perspective, such a quality would never have been presented to or accepted by a business customer. Why should tourists be treated differently to business clients ?

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 06 Apr 2016

Customer rating:


Competitive price Ability to prepay Fully inclusive insurance (Alamo Florida rental) Ability to use Alamo website to register licence details online, self service kiosks / no need to queue at Airport

Standard SUV (SFAR)

Orlando International Airport (MCO) on 05 Apr 2016

Customer rating:


Easy to book and collect. Competitive pricing.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 05 Apr 2016

Customer rating:


Easy booking with uscarhire, when we arrived at Orlando we had many cars to choice from, great service. Will use again- Thanks

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 05 Apr 2016

Customer rating:


very good

Intermediate 4 Door (IDAR)

Tampa Airport (TPA) on 05 Apr 2016

Customer rating:


I wrote a letter of complaint on 15/5/16 which was passed to Customer Relations and I have heard nothing back.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 04 Apr 2016

Customer rating:


Everything ok

7 Seater Fullsize SUV (FFAR)

Las Vegas Airport (LAS) on 04 Apr 2016

Customer rating:


The car was great but has a few issues. The heating did not work in the back. The boot was broken and when you opened it it would drop onto your head. The rear tyre sensor was also faulty so kept showing that it was flat. All in all a disappointing experience

Standard Convertible (STAR)

Orlando International Airport (MCO) on 03 Apr 2016

Customer rating:


order process was easy and standard of customer service was excellent

Intermediate 4 Door (IDAR)

Fort Lauderdale International Airport (FLL) on 03 Apr 2016

Customer rating:


The Alamo Car we collected had not been Valeted the windows inside and outside had not been cleaned it was poor. The car drive wise was OK and was adequate for our needs.

Economy 4 Door (EDAR)

Raleigh - Durham Airport (RDU) on 02 Apr 2016

Customer rating:


no option for car to chose Toyota Yaris with 30000miles and poor interior condition

Economy 4 Door (EDAR)

Raleigh - Durham Airport (RDU) on 02 Apr 2016

Customer rating:


no option for car to chose Toyota Yaris with 30000miles and poor interior condition

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Apr 2016

Customer rating:


WeI would definitely recommend US car hire, the process was easy from beginning to end. We were pleasantly surprised when we got to Orlando international airport to find that we did not have to queue, we just went straight to collect our car. We checked in on line the night before. The communication was great..

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 02 Apr 2016

Customer rating:


All dealings with US car hire were dealt with quickly and professionally and we will certainly use again. Everything went smooth and using the Alamo on line check in meant we went straight to the garage and picked a car and was on our way really quickly.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 02 Apr 2016

Customer rating:


We always use US Carhire when going to US. Quick and very efficient chech in and check out. Nice and clean cars with no problems.