What Do Our Customers Say?

Standard Convertible (STAR)

Las Vegas Airport (LAS) on 26 Aug 2014

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 25 Aug 2014

Customer rating:


Very fast service at the rental desk. Also, I arrived earlier than the booking but the timings on the rental were adjusted without any problem.

Intermediate SUV (IFAR)

Reno Airport (RNO) on 25 Aug 2014

Customer rating:


it was all great! we were very happy. There is one flaw with Alamo - they clip both keys together so that you cannot separate them. in this way, if you lose one, you automatically lose both. there is no way of giving your co-driver, one copy, whilst you hold the other. 2 separate friends of mine have experienced problems when losing the keys. We asked about this & they said that it was important to keep the keys together so that when the car is sold, they have both keys. but this seems like inefficiency and does not help the person hiring. one other thing: we were told about fast pick up. But there is no kiosk for Alamo in Reno. in fact reno is a small airport, and the queue is not that long.

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 24 Aug 2014

Customer rating:


I fully understand you can never guarantee a particular type of vehicle but once again I ordered a standard SUV (type as Jeep) and yet again (I have mentioned this on a number of my previous reantals with you), the suppliers didn't appear to have allocated a standard size but a defaulted to a small SUV type vehicle. I tried to question why but the staff were simply not interested.. To frustrate me further, there were no vehicles of the type booked ready for collection and this was very annoying and many other customers were complaining too to Alamo staff (when they could find any..) In the end I had to take a rather small Ford Escape which had loads of scratches and dents on it (and 36000 miles) which I have to say I wasn't too pleased about but it was that or a very small SUV.. As expected at LAX, it was a busy renatl collection depot but they should still have cars available surely... We had to wait around 50 minutes to get into a car from leaving the kiosk booking process which is unacceptable. Unfortunately, I had a very minor accident on my trip which I reported back to Alamo customer services through the right channels and this seems all OK but their CS personnel were very good

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 23 Aug 2014

Customer rating:


Probably my fifth year using US Car Hire. Every single time I use them I'm extremely pleased. Always great service, cars are always immaculate and I always have a great sense of satisfaction after returning home. I've recommended US Car Hire to all my immediate family that are considering car rental. I a very satisfied customer and I look forward to hiring a car from you in the future. Hopefully sooner rather than later ;-)

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 23 Aug 2014

Customer rating:


Excellent no probs

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Aug 2014

Customer rating:


Everything was fine until we got to the airport. As usual, I was on the receiving end of a hard-selling Alamo rep, who was really miffed that I wouldn't upgrade to a bigger car or take out roadside assistance, or buy a tank of petrol from them. When my daughter-in-law tried to say something to him, he told her he was speaking to the man!!! I've been hiring cars from them for years, I know what I'm doing, what I want and what I don't want. After a long-haul flight, when I'm exhausted, the last thing I want is the sort of hassle the Alamo reps always subject me to.

7 Seater Fullsize SUV (FFAR)

Boston International Airport (BOS) on 23 Aug 2014

Customer rating:


Excellent experience all round. We used the Alamo automated kiosk and the system worked flawlessly. There were no problems collecting the car. All the advice leading up to the rental was accurate. I had an inquiry about adding a driver to the policy after the initial pick up date and that went without a problem. The car itself was perfect. Very good trim level and one of the latest models of Tahoe. I will definitely be using US Car Hire again on any future visits to the states and will also be recommending family and friends to use your business.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 23 Aug 2014

Customer rating:


Another great rental experience, got a free upgrade to the next class!

7 Seater Fullsize SUV (FFAR)

San Francisco - Union Square on 23 Aug 2014

Customer rating:


Very clear and easy to book, email updates, option for deposit first and pay balance later. Pick-up office in San Francisco was busy but efficient, and got an upgrade at no cost. Extremely efficient drop-off service at LA airport, although charged for being 25 minutes late.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 23 Aug 2014

Customer rating:


As I had also registered to use the self service machines the process was really smooth and the there was no hard sell of upgrades etc. Really easy way to rent a car.

7 Seater Fullsize SUV (FFAR)

Pensacola Airport (PNS) on 22 Aug 2014

Customer rating:


We have for a number of years now booked a vehicle through US Car Hire and Alamo and have not been dis- appointed. The process has been quick to book and on collecting and dropping off the vehicle the staff involved have been very courteous and helpful. We will continue next year to use US Car Hire and Alamo.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Aug 2014

Customer rating:


Negative - long queue at Orlando International Airport Alamo desk. Will try and use self service machines in the future. Positive - Due to previous booking history we received a free upgrade

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 Aug 2014

Customer rating:


Negative - Long queue at Oralndo International Airport Alamo desk. I will try to use the self service machines on any future bookings. Positive - Absolutely no problems with the van

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 22 Aug 2014

Customer rating:


The rental and rental process was flawless. We would certainly recommend you to all our friends.