What Do Our Customers Say?

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 18 Feb 2015

Customer rating:


Ever since I discovered your site, I've rented cars with you whenever I go to America and it has been a positive experience.

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 18 Feb 2015

Customer rating:


This was a very easy experience and worked perfectly. I did require some confirmation from Alamo about the automatic inclusion of an additional driver in Nevada so perhaps this might have been made clearer on the USCar Hire site - I think, though, that Alamo is a little ambiguous on this regulation. We chose Silver Basic on the recommendation of a USCar Hire representative and that was absolutely all we needed in Nevada and beyond. The rental pick up was seamless and everything was exactly as it should have been. I was pleased to have read other comments about being offered an upgrade at the Alamo desk - we declined and I would advise others to do the same. The Alamo person was annoyed that I had already purchased Emergency Roadside Assistance through USCar Hire. We were offered a full tank of gas - return empty - by Alamo and declined that too. It is very difficult to return a car empty. Be aware that the price of gas was significantly higher in Vegas than just about anywhere else we went - except the Grand Canyon! I still don't think that prepaying gas is a great idea. I thoroughly recommend USCar Hire and when returning to the States next year will certainly repeat the experience.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Feb 2015

Customer rating:


Very smooth experience, booked in using kiosk which took some time as there were 3 of us driving but still faster than queuing at the desk. Car return also very smooth operation

Economy 4 Door (EDAR)

Fort Lauderdale International Airport (FLL) on 16 Feb 2015

Customer rating:


We used the express service at Fort Lauderdale airport (FLL). This meant that I had to spend a few minutes registering all of my details in advance of flying, but made a big difference upon arrival. I avoided waiting in the queue after a long flight and only just went up to the Alamo self-service machine (kiosk) which was very quick. From there, we were on our way within a matter of minutes. We will definitely use US Car Hire for our next trip!

Standard Convertible (STAR)

Miami International Airport (MIA) on 16 Feb 2015

Customer rating:


Perfect

Economy 2 Door (ECAR)

Miami International Airport (MIA) on 16 Feb 2015

Customer rating:


brilliant alamo

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 16 Feb 2015

Customer rating:


Ordering process was plain & simple. Collection using the computerised system was easy & we avoided the queue. Went to collect the car - we were given a choice of 2, we selected the Expedition EL & went to leave the parking area, where we had a couple of issues: 1. Apparently the car was not in the class we had ordered, however, the lady dealing with us called someone who said "let it go". 2. The credit card was not the credit card of the driver (as he doesn't have a credit card), we were then told to go & see customer services. We reversed back, had to go back up to the original check in desk - as the customer service area could not deal with this issue. The person on the desk, listened to our predicament & suggested a solution, to add me as a driver (as it was my credit card), this way we would be able to drive out....this was arranged at no extra cost to us. It's good to have someone listen to our problem & be able to arrange a workable solution.....we were so appreciative. It's not very often you get someone who can make this decision on the spot. In summary....a couple of issues, both of which were sorted within half an hour and we were on our way. P.S Perfect car - worked great for our holiday.

7 Seater Fullsize SUV (FFAR)

Phoenix Sky Harbor International Airport (PHX) on 16 Feb 2015

Customer rating:


Great service

Economy 4 Door (EDAR)

San Francisco - Union Square on 16 Feb 2015

Customer rating:


Slight problem with the self service kiosk, the computer would not accept that my drivers licence has my full name on it and that my credit card just has initials and last name, so it perceived that there was a mismatch. Staff were very helpful, however, and I was able to complete the process with assistance without having to go to the back of the line

Intermediate 2 Door (ICAR)

San Francisco - Union Square on 15 Feb 2015

Customer rating:


Extreemly smooth collection and drop-off - no more than 5 minutes at each end of the trip. Very friendly and helpfull staff in both San Francisco and LA. We were given a bigger car than booked for same price - so well pleased.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 14 Feb 2015

Customer rating:


5 on the scale Supply of sat nav really useful. Excellent

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent, as previously.

Standard SUV (SFAR)

Tampa Airport (TPA) on 14 Feb 2015

Customer rating:


All smooth and problem free

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent Service both at USHireCar Portal and at Alamo at Orlando airport

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent Service both at USHireCar Portal and at Alamo at Orlando airport