What Do Our Customers Say?

Compact 2 Door (CCAR)

Fort Myers Southwest Florida International Airport (RSW) on 16 Oct 2013

Customer rating:


All good with you guys, though Alamo still try to sell us stuff we don't want. I know it's their job, but when you've heard it a thousand times before, it gets a bit boring….

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Oct 2013

Customer rating:


Great rental and the process at Orlando was easy. Picked up another car today 23rd Nov booked through your company had the opposite experience.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 15 Oct 2013

Customer rating:


Second time using this site for car rental & to be honest I wouldn't bother using anybody else. Two hassle free rentals. No hard sell at the Alamo counter as all insurance is already included, had my own sat nav. They did encourage me to upgrade but for two adults & two kids I knew this class of car would be fine for us. Agent did mention on at least three occasions to bring car back empty even though I could bring it back full if I wished. All in all a very good experience again. Thanks

Standard SUV (SFAR)

Miami International Airport (MIA) on 15 Oct 2013

Customer rating:


I joined the Alamo fast track scheme prior to my trip.It was excellent,very fast and at the gate they offered me a deal on pre paying for the fuel which I accepted and as they had stated it did save me money-well done Alamo. The car looked beautiful in the underground car park,positively gleaming.However when we got out into the sunshine we found the interior left a lot to be desired.There were coffee and drink stains in almost every location someone could sit and food Staines on the centre console.There were scuffs on the front dash in the passenger front seat and also all the rear seats.We couldn't believe that people would put there feet in these places with such a comfortable and spacious vehicle.We'd been travelling from the UK for 15 plus hours by the time we picked the vehicle up and we're not in the mood to waste any of our valuable vacation time taking it back to change it so we just cleaned it up at our Hotel as best we could and had it Valeted the day before we returned the car in case we got the blame! Other than this the vehicle was a treat to drive and although I'll bring a torch for inspection next time it would not put us off renting another vehicle from Alamo.

Compact 4 Door (CDAR)

Sanford International Airport on 14 Oct 2013

Customer rating:


Service okay. At Alamo ending up with a different / bigger car then Original intended.

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Excellent service from UScarhire, as always, would not look anywhere else.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 14 Oct 2013

Customer rating:


The process of ordering the car from us car hire was very easy. I used the kiosk at Miami airport and found it very efficient and avoided at least an hour wait as I counted 20 people in the queue at the desk. Would definitely recommend us car hire to friends and family.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Vey easy and no problems at all

Standard SUV (SFAR)

Sanford International Airport on 14 Oct 2013

Customer rating:


Brilliant service used last two visits to orlando now and been excellent customer service both occasions

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Alamo said take back car full, i pointed out that the paper work showed a charge of $90. i was told that was just in case i did not fill it and i had to bring back full. On return they tried to charge me. took about 20mins to get charge cleared. also filled up when was dry and only took $65 to fill. Liars

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Kiosk service with Alamo was great. So quick & no queues.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I registered for the quick easy access kiosk - NOT. I was unable to input my name as there was no facility on the keyboard to select an apostrophe for my name. A member of your staff also tried and agreed that this was unfortunate and he would take this up with the IT department.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything was simple and straightforward, from start to finish, Many thanks.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything from the clear contract and reminders to the pitfalls of unnecessary Insurance was great. Pick up and return effortless

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I've used US Car Hire a number of times and I've never been disappointed. The booking process has always been very simplistic, competitive and I've enjoyed the vast range of vehicles available.