What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Feb 2016

Customer rating:


Great service. Easy to use self serve machines. Friendly staff both on pick uo and drop off

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 23 Feb 2016

Customer rating:


The address of where to bring the car back at cape canaveral was closed on a Sunday after driving there. We had to drive to another location. Then after our cruise we went to the Alamo Office that we had dropped the car and they said that our car was down as collected from their other branch (which was closed on a sunday).

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Feb 2016

Customer rating:


Very easy pick up and drop off, no wasted time

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 21 Feb 2016

Customer rating:


Website easy to navigate and choose right car and package. Am a returning customer. Alamo clerk fine to deal with but have to be firm cos they always try to make you upgrade. Alamo always have queues for desk so really should get more clerks out to reduce waiting time, especially as we're tired after transatlantic flight. You get to choose your own car from the line do that's nice instead of being given a car. Returns staff helpful and quick. Paper receipt given so clear if any further charges due. Will use again next year.

Compact 4 Door (CDAR)

San Francisco - Union Square on 21 Feb 2016

Customer rating:


The only glitch is that although I had checked in on line, I could not complete the transaction using the kiosk. This meant I had to join the line to see an agent. The agent said my auto collect process did not happen because the kiosk did not like the chip in my credit card.

Standard Convertible (STAR)

Fort Myers Southwest Florida International Airport (RSW) on 19 Feb 2016

Customer rating:


Very smooth and helpful service. Competitive price and easy to change some small booking details. Alamo were also very professional. Thank you.

Standard SUV (SFAR)

Salt Lake City International Airport (SLC) on 19 Feb 2016

Customer rating:


This the second consecutive year I have used USCarHire.com and the service and competitive rates were excellent. Simple to search, select and book with really useful confirmation information and tips on what to expect when picking up vehicle, this helps avoid pitfalls of being up sold at the rental desk. I also added a ski rack this year which was confirmed as available by the UK team and was there fitted and ready when we picked it up from Alamo in Salt Lake City airport. We were really pleased with the car this years, it was a large SUV and had ample room in back with the 6 and 7 seats folded down. All in all a great service and I would not hesitate to recommend to friends and use again next time.

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 18 Feb 2016

Customer rating:


Always a pleasure, very nice help at the counter, doesn't matter his busy it is, they keep on being friendly and helpful. Always very, very clean cars, never with any problems. I have been renting cars through US Car Hire and always Alamo and will definitely not change that. Always a great experience!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 18 Feb 2016

Customer rating:


Excellent service: booking online, not too busy at desk on arrival, staff very friendly, picking which car you fancy (within your range of course), and then dropping off and being able to hand over quickly. Very well organised.

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 18 Feb 2016

Customer rating:


the treatment was very nice of alamo but the truck went very bad vibrations wing had time braking and release the steering wheel was going to the right side to give the vehicle is hoisted the observaciona that it received thanks el trato fue muy amable por parte de alamo pero la camioneta salio muy mala tenia unas vibraciones ala hora del frenado y al soltar el volante se iba hacia el lado derecho al entregar el vehiculo se le izo la observaciona al que lo recibio gracias

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 18 Feb 2016

Customer rating:


All instructions and processes were clearly explained, and response to inquiries was quick, efficient and polite.

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 16 Feb 2016

Customer rating:


Everything went smoothly on our arrival at your car hire. The car was new out so was in spanking condition and suited our needs but having hired this model on previous visits we knew what to expect

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 16 Feb 2016

Customer rating:


I was very pleased with the service from USCarHire. We received an extra driver for free and used the online check-in which worked like a dream. Went straight to the garage, chose our car which was brand new (only 8 miles on the clock), showed our documents to the lady in the kiosk on the way out and we were on our way. Would definitely use again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 16 Feb 2016

Customer rating:


Customer Service from this site is always excellent. I also find Alamo customer service to be very efficient. The car choice was very good and collection and return straight forward. We added the additional driver at a location close to our villa as they came in on a different flight. It was also very easy and convenient.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 15 Feb 2016

Customer rating:


A minor issue using the automatic machine at Miami airport, this was quickly sorted by the desk staff. The machine wanted to add an additional charge for second driver, that had already been paid for. Asked for a mid size SUV, recieved a Dodge Durango. Problem free motoring. Very satisfied.