What Do Our Customers Say?

Compact 2 Door (CCAR)

Sanford International Airport on 01 Jun 2013

Customer rating:


As usual very quick and easy at Alamo, the usual problem occurred though, there are never enough compact cars at Sanford, we don't mind as we get a complimentary upgrade but some people do not want a bigger car, so more compact cars would be good.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Within easy location of Arrivals and very smooth and fast collection. Vehicle was only 6 months old and very clean and tidy. Staff where very helpful.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


The whole procedure of picking up the car and returning it couldn't have been simpler. We were asked if we wished to upgrade, take additional insurance or GPS. However, a simple "no thank you" was accepted without any further pressure from the "agent".

Standard SUV (SFAR)

Tampa Airport (TPA) on 01 Jun 2013

Customer rating:


My Tampa flight was cancelled and I had to be rebooked on a flight the next day arriving at Orlando instead. What should have been a simple matter of calling Alamo and asking them to change the pick up date and location became a complete nightmare when the refused to budge on the details as it had been booked though an agency (ie: yourselves). As this happened on a weekend all I could do was email you and ask if you could change it for me. I did receive a response after a few hours, but only to say that Alamo "should hold the car for me" with no reference to the fact that the most important thing here was the change of pickup point from Tampa to Orlando. Hence a long and frustrating bus journey from Orlando to Tamp courtesy of British Airways just so I could pick my car up from the originally designated point. Alamo informed me that if I had booked directly with them I could have changed the pick up point and date with a single phone call (and they work 24x7) which is something I will have to bear in mind for future visits. I would imagine that flights get cancelled and rerouted on a regular basis so you really should have some mechanism in place to deal with this contingency. Not good enough, US Car Hire!

Compact 4 Door (CDAR)

Las Vegas Airport (LAS) on 31 May 2013

Customer rating:


We could use alamo online check-in. Everything went well.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 31 May 2013

Customer rating:


We've used US Car Hire perhaps eight times or more. The site is very easy to use and very reliable. Apart from price, we like the fact that we are only directed to leading rental firms and more importantly for us,. we value the fact that we get an insurance packake that suits our needs as travellers to the US and is easy to undertsand. On the one occasion a few years back when we had a problem with a car and we had to contact the US car hire site, they couldn't have been more attentive in getting the problem resolved.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 30 May 2013

Customer rating:


Despite pre-registering & having a printout with the necessary barcode, after entering all our info. the "quick" console told us it could not complete our transaction & to use the counter !!! It would have been far quicker to use the counter in the first place, as we were then at the back of a long queue.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 30 May 2013

Customer rating:


US Car Hire are an excellent company to deal with. When I messed up my booking they wet the extra mile and sorted it out for me. Please take notice of their pickup advice. I was told at the counter that the car I would get was a Fiat Panda. In reality I could pick any car in the line one of which was a big white 4x4 not for me but not a Fiat Panda! Thank you again.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 30 May 2013

Customer rating:


All went well with my rental. Slight delay on pick up but the return was seamless

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 30 May 2013

Customer rating:


Excellent as always, no problems at all.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 May 2013

Customer rating:


Everything went very well from your end could not be happy'er, but the staff on the Alamo desk always try to get you to upgrade which is a pain! That said I will be using you again very good service. Thank you

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 29 May 2013

Customer rating:


The booking procedure was fine, I have done this a few times. The only issue i had was that i registered on the Alamo website to use the kiosk on arrival, I did this and got all the way through only to find at the end it would not accept it and i had to go to the counter.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 May 2013

Customer rating:


We used the self serve kiosk and we were out on the road in less than 15 minutes!

7 Seater Fullsize SUV (FFAR)

Chicago - OHare Airport (ORD) on 29 May 2013

Customer rating:


Loved US car hire! Email help and adjustments I received before our holiday were really easy and I even got included on an extra discount that happened to have started since my booking! Signed up for Alamo kiosks but didn't need it as the rental desk was empty - lady at the desk tried to sell me everything under the sun but I just ignored it (already paid for roadside etc via US Car Hire). Wish I had paid for returning the tank empty as we nearly missed the flight and got charged Alamo prices for refuel. Apart from trouble finding the car rental location on return everything went very well - and I paid £200+ less than others in our party for the same car. Thanks - will absolutely use you again.

7 Seater Passenger Van (MVAR)

Sanford International Airport on 29 May 2013

Customer rating:


Nothing wrong with the car or Alamo but the sat nav didn't work because it couldn't log onto the satellite. Won't be using the service again.