What Do Our Customers Say?

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 06 Jul 2013

Customer rating:


The car was brand new. I think that I was the second person to rent the car. Keep the good work

Standard SUV (SFAR)

Orlando International Airport (MCO) on 06 Jul 2013

Customer rating:


Used the express option, pre registered etc. Very straight forward and by doing so bypassed a very long line! Also gave me option of picking my car which meant I could check out boot space before selecting! Excellent value for money, always choose you, don't believe you can be matched on price.

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 06 Jul 2013

Customer rating:


Hard sell at the airport when picking up the car to upgrade to a bigger car for an extra £150. I refused but it took about ten minutes of further pushing for him to give me the car I had asked for which was more than adiquate. After about 10 hours of travelling it was the last thing I wanted to experience.

Standard SUV (SFAR)

Miami International Airport (MIA) on 06 Jul 2013

Customer rating:


Super nice car: Ford Edge Limited

7 Seater Passenger Van (MVAR)

Boston Downtown (BOS) on 06 Jul 2013

Customer rating:


no problems with the online booking process, very simple! all our challenges began when we went to collect the car - Alamo told us that due to a computer problem they had lost all bookings and no cars available! After sending us away and asking us to come back later, they did find a vehicle for us. when we finally went to collect a car 2 hours after our pickup time, the lady at collection point was VERY unhelpful, gave no apology for the error. The vehicle should have had full tank of fuel (paid for) and GPS. had neither. Again when I pointed this out she reluctantly thrust a GPS at me and said "do you want a car or not"..... Not the level of service we expect in the USA!! will be very reluctant to use Alamo again

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 05 Jul 2013

Customer rating:


Your site was great! However: 1. Apparently, Alamo's employees are instructed to insist on all kinds of extra insurance policies: very annoying. 2. Alamo misleads customers by informing them that they had better accept a full tank of gasoline when picking up the car, because "their" fuel is much cheaper than "out there": NOT true !

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 05 Jul 2013

Customer rating:


The rental part from US car hire went very smoothly and excellent support was provided prior to renting. Picking up the car at Alamo was however a very unpleasant experience. Upon arrival the desk clerk (Mr. Farooq) kept asking whether I wanted to upgrade for 'only' 16$/day to larger SUV, which I refused. After getting the form we went to pick up the car and were offered a Nissan Versa by the same clerk, who told me that it was mid size SUV. Upon protest he told us the only other car available was a two door Jeep Wrangler, but this would be a free upgrade. This was too small for the 4 of us and our suitcases. Upon insisting on a mid size SUV at reception (other clerk), we were told that currenly no mid size SUV was available and we had to wait for more than 20 minutes before any would be available. With no other option we had to wait for almost 30 minutes (which is no pleasure after a 14 hr trip with two kids).

Standard 2 Door (SCAR)

Orlando International Airport (MCO) on 05 Jul 2013

Customer rating:


Excellent car. Excellent service. Very quick car rental return.

Premium 4 Door (PDAR)

Sanford International Airport on 05 Jul 2013

Customer rating:


Excellent service, very easy process from start to finish. Thank you.

7 Seater Fullsize SUV (FFAR)

Sanford International Airport on 05 Jul 2013

Customer rating:


Always a good deal. Good information. Great car !!!!

7 Seater Fullsize SUV (FFAR)

Sanford International Airport on 05 Jul 2013

Customer rating:


No comment at all. Next time we Will hire again at us car hire

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 05 Jul 2013

Customer rating:


When collecting the car I had trouble with the kiosk computer, a staff member directed me immediately to the service desk so i didn't have to stand i line. The car choice was now great (choise-location) another helpful staff member told us to wait and he came back with a perfect car.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 04 Jul 2013

Customer rating:


When booking at the website, I paid $ 52 extra for the enhanced roadside assistance. But when I came to the Alamo counter at the airport, they had not registered this in their systems. Other than that everything went great!

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 04 Jul 2013

Customer rating:


Great service, good communications and really straight forward and easy process. Just what everyone will want when booking travel for their own holidays!

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 04 Jul 2013

Customer rating:


Booked to drop car off at Jackson Hole airport. Found out that there is no drop off at the airport. This option needs to be removed as it is misleading.