What Do Our Customers Say?

Standard SUV (SFAR)

Orlando International Airport (MCO) on 09 Mar 2013

Customer rating:


Just back from Orlando on 30 March 2013. Having registered to use the Alamo kiosk at Orlando, to save time, it didn't work and an Alamo rep said "it didn't always work with UK licenses", so get back in the queue. I thought I could assume that as I had booked a standard SUV in Aug 2012 a vehicle, if not a choice of in that class would be reserved for me but at the desk, we were not offered anything in that class. "We can give you an upgrade for $10/day?" Having fallen for the upgrade con at $10/day the guy at the desk obviously thought he could push it up to a Premium class without telling me. Hence $20.99/day for 21 days - $440.79. Then add to that an airport access fee of $53.05 and sales tax at $37.93. Surely these charges are included in the original booking fee which ever vehicle is taken? No, different vehicle/upgrade, charges are applied again. Consequently I had a total additional charge on my credit card of $524.93.(£347.56) I know it is not uscarhire's fault, I have always been impressed with the service and help given me by the UK team for the last 3 times I have used USCar Hire and I will continue to do so but I have serious concerns about Alamo as I already have a booking for a vehicle at Toronto in June this year with them. David Baker

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 09 Mar 2013

Customer rating:


Good experience and excellent car as usual. Only issue was that I ordered Silver Inclusive but Alamo insisted the car was returned empty despite my protestations. It was only some time later that I realised they had billed me for USD72.00 for a tank of fuel without telling me

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 09 Mar 2013

Customer rating:


Using the on line system to pick up car in airport was excellent and very quick. Car in great condition. My only criticism would be that for European travellers picking up cars - a member staff should run through the car with them - as automatic cars are not stancard in Europe.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 09 Mar 2013

Customer rating:


Easy to book, excellent communication from USCar hire. Alamo pick up and return very efficient, would definitely use again.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 09 Mar 2013

Customer rating:


All good except for the extremely aggressive attempts by the Alamo girl on the counter to upsell me multiple extras & 3 attempts to upgrade the vehicle, each time at a lower price

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 09 Mar 2013

Customer rating:


My battery died on the second day but got a new car immediately after returning the first one. For the rest everything went smooth and perfect.

Intermediate 2 Door (ICAR)

Sanford International Airport on 09 Mar 2013

Customer rating:


Very easy transaction, no hiccups, great car. Will definitely use US Car Hire again.

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 08 Mar 2013

Customer rating:


I have rented many cars from US car and always booked intermediate car size and Gold inclusive insurance. I have never had a problem with any of the cars. I have nearly always recieved a better car than i originally booked. By booking gold inclusive i rarely get hounded for further payment reference extra insurance or cover etc. I will continue to book with US car hire in the future.

8 Seater Passenger Van (SVAR)

Las Vegas Airport (LAS) on 08 Mar 2013

Customer rating:


Best company to use. Excellent customer service and prices which are great.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 08 Mar 2013

Customer rating:


USCarHire is the best. Since I discovered this, its the only company I use. Includes all insurances at same rate as the car hire companies charge you just for the car. Thats almost 50% off! Brilliant!

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 08 Mar 2013

Customer rating:


The service at the check-in balie (at Alamo) is very bad: time consuming. Also at the kiosk is too slow; even if I did the "Save Time" procedure in advance (on the US Care Hire website). May be the managment of US Car Hire should talk with ALAMO (CEO) about this problem. At Hertz I am finished within 2 minutes compared with Alamo (> 20-30 minutes). The car was okay.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 07 Mar 2013

Customer rating:


Excellent service, thank you for making our Holiday alot easier.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 07 Mar 2013

Customer rating:


Car was a fantastic drive, plenty of toys to play with. Very American! Can not fault anything from start to finish

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 06 Mar 2013

Customer rating:


Very nice experience, no one tried to sell me any extras. The only tiny issue was that I returned the car with full tank and had some problems for the refund, since it was not necessary (and nobody told me). Overall, great.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 06 Mar 2013

Customer rating:


very good service would use again