What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 May 2013

Customer rating:


I found the whole experience to be very good. Staff were very helpful

Intermediate SUV (IFAR)

Sanford International Airport on 24 May 2013

Customer rating:


Excellent service highly recommended. In and out of Alamo Sanford within 10 mins with free upgrade from intermediate SUV to 7 seaterlSUV - very pleased with this service

Intermediate SUV (IFAR)

Sanford International Airport on 24 May 2013

Customer rating:


I had signed up to use the 'save time' kiosk only to not be able to, and still had to queue which was disappointing. Apart from that we were very happy with our car, helped by Roderick who was wonderful! Just a shame that there was no water to wash the windows and the doors could not close automatically with the key.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 May 2013

Customer rating:


The lady on the service desk at MCO was pretty grumpy, didn't raise a smile at all and although she was efficient,her manner was decidely "couldn't be bothered" particularly when we declined roadside asistance and a larger vehicle. Not what we are accustomed to with Alamo. All other aspects of the booking and hire experience with US car hire went very well.

Standard Convertible (STAR)

Miami International Airport (MIA) on 24 May 2013

Customer rating:


It was a very nice experience with this rental. The price was good, the time to Check out was the Best to.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 23 May 2013

Customer rating:


Great service and price

Standard Convertible (STAR)

Orlando International Airport (MCO) on 23 May 2013

Customer rating:


Once again the car we had from Alamo was not up to the standard that we would have expected. The tyre pressures were all well below what was recommended. We were unable to pump them up as the valves were faulty, then we got a puncture. It constantly warned that it needed an oil change. There was 22 000 miles on the clock and not that old. Alamo weren't concerned when we returned it. Would probably not use Alamo again.

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 23 May 2013

Customer rating:


There were only two of us but we needed a SUV to take a piece of pool furniture to be repaired. We had not realised that it was memorial weekend when we booked so arrived at Tampa to find the car hire garage looking quite empty. We were upgraded to a larger SUV at no extra cost. Only just over 5000 miles on the clock. Enjoyed driving it and found it quite economical on petrol/gas.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 23 May 2013

Customer rating:


Easiest car hire rental transaction ever,from booking online to pick-up at airport & rental staff were very helpfull & very efficient. The car was great,clean & tidy throughout & great to drive. All-in-all a great experience & one I hope to do again next year.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 22 May 2013

Customer rating:


Site easy to use and staff polite.

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 22 May 2013

Customer rating:


Would have been a 5 if the Alamo kiosk in Las Vegas had worked as promised. We had to wait for an Alamo rep and have our reservation processed manually. The part US Car Hire was responsible for is a 5.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 May 2013

Customer rating:


all good had a new car with 5000 miles on the clock.. very smooth process.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 22 May 2013

Customer rating:


Faultless Excellent service as always.

Intermediate SUV (IFAR)

Sanford International Airport on 22 May 2013

Customer rating:


Dear Sir/Madam, we will certainly use you when we visit Florida again, however we are very, very disappointed with ALAMO the car we choose was not available so they upgraded us which was very nice, however, when we picked the vehicle up the ALAMO employee gave us a slip of paper which had stated in red RETURN EMPTY. I was horrified when I got back home to find £45.18 had been charged to my Barclaycard. If I would have known that the slip of paper which was given to me by the ALAMO employee would not be valid I would have returned it empty as I always do when visiting Florida. I look forward to your esteemed reply Kind regards David Moore

7 Seater Passenger Van (MVAR)

Sanford International Airport on 22 May 2013

Customer rating:


I would definitely rent a car through US Car hire again and would recommend them to family and friends. Great prices and easy to book. We got our car with Alamo who have an online quick pick up process which cut down the collection time at the airport. No hard sell from the staff because of this. Would recommend Alamo too. Car was great, new and clean. Easy drop off too.