What Do Our Customers Say?

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 15 Jul 2014

Customer rating:


Once again the service provided was excellent and we will use you the next time. We do think that Alamo could employ more cheerful people in the service industry than Fred who works at LAX airport. Miserable man who failed to offer us any extras (we would have rented a GPS)

Luxury SUV (LFAR)

Miami International Airport (MIA) on 14 Jul 2014

Customer rating:


Nevermore!!! Nevermore Alamo and uscarhire I plaid for a car and received very different one

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


The class of car we booked was not available when we arrived. We were given the class below and later exchanged upon our insistence

Standard SUV (SFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


Great service. The only thing I dont like is the hard sell the car companies give to try and buy upgrades ect - but you send excellent notes out to warn us about it so not a problem.

Economy 2 Door (ECAR)

Las Vegas Airport (LAS) on 14 Jul 2014

Customer rating:


Excellent service!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


Everything about the car hire was smooth sailing, from ordering and paying through us car hire.com to picking car up from the airport the only reason I didn't give it the full five cars was because there was only one car left when we arrived so not the variety of choice we were led to believe, but it was peak season so understood they would have been swamped with rentals, I have used us care hire before and would definitely use them again and have recommended them to family and friends

Standard Convertible (STAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


The mustang was a lot of fun. No complains. Tks for all.

7 Seater Passenger Van (MVAR)

Minneapolis - Saint Paul International Airport (MSP) on 14 Jul 2014

Customer rating:


This site is terrific. I always get what I pay. And Alamo is the best car rental in the USA.

Mini Passenger Van (MVAR)

Fort Myers Southwest Florida International Airport (RSW) on 14 Jul 2014

Customer rating:


A really excellent experience from start to finish. Contact with the company in the UK to amend our booking was dealt with speedily and efficiently, there was good advice on dealing with the local car partners in the US, and the chosen partner was top notch. Will book with them again without hesitation.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 14 Jul 2014

Customer rating:


Great used USCarHire loads of times in the past, not not with Alamo for a while. MIA agent said I had to queue I but i did as USCarHire had said and put my booking in the machine and was set to go. All worked with no hassle Perfect A+++

Standard SUV (SFAR)

San Francisco - Union Square on 14 Jul 2014

Customer rating:


When we went to the Alamo office at Sutterstreet in SF, to get the SUV as we ordered and agreed on at 9 AM, we only got the message that there was no SUV, that we could wait for three!! hours for our car or that we could get a fullsize car. For us, it felt as if there was no choice or option. We had to leave and could not wait for three hours, so we had to accept the fullsize. We asked for an upgrade instead of a downgrade, we asked for financial compensation, but Alamo did nothing for us. We still want to get part of our money back, but for us never Alamo again. A company that does not deliver as promised and in no way tries to help, not even now in handling our complaints. Hardly respons from the customer service department of Alamo.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Jul 2014

Customer rating:


We arrived early evening and we were worried how long it would take to get the car, but we were pleasantly suprised how easy it was. We used the self service kiosk and found it very easy. Picking up the car at the airport was also very quick and we had no problems locating the garage and collecting the car. Returning the car was also very easy and very quick, I will definately use you again. Trevor Morgan

Standard Convertible (STAR)

Sanford International Airport on 13 Jul 2014

Customer rating:


On booking with your company we were assured that the car we chose would be adequate for 4 people! We wanted a cabriolet and we would have been happy witheither the Mustang or Sebring etc. However, when we tried to rent either of these vehicles we were told they would not hold our luggage! We had to make do with a Jeep Wrangler, costing us another $190, money we could ill afford.

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 13 Jul 2014

Customer rating:


Excellent. Very easy to use the kiosk and off you go.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 13 Jul 2014

Customer rating:


Perfect in every way, great price great car, smooth transaction.