What Do Our Customers Say?

Fullsize 4 Door (FDAR)

New York - Broadway on 04 Jun 2013

Customer rating:


The car was fine but the pickup location in manhattan had moved and we never got a mail about it so we arrived at the location in the booking mail and there was a notice there saying the location had changed. When picking up the car it wasn't cleaned out ( a LOT of rubbish from the last guys) it was a big annoying as had to wait about 30mins for it to be cleaned - probably added an hour to the pick up in total. The service guys at the desk were very nice though and let us store luggage there while we got lunch around the corner. Leave back at Newark was a breeze too.

Compact 2 Door (CCAR)

San Diego International Airport (SAN) on 04 Jun 2013

Customer rating:


USCarHire.com has been a pleasure to deal with. Their website was simple and easy to book with. They have honest information listed in their help pages which I very much appreciate. The actual car hire in San Diego went smoothly, pickup and drop-off was flawless. I declined the upgrade offer and was no charged for any extras. 10/10 would recommend.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 03 Jun 2013

Customer rating:


Good service. Took the fast track collection which was very helpful and saved time after a long flight.

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 03 Jun 2013

Customer rating:


very easy to use from start to finish

7 Seater Passenger Van (MVAR)

Sanford International Airport on 03 Jun 2013

Customer rating:


No problems with booking and vehicle was great for our needs. My only comment would be the long distance from the Airport Terminal to the booking office when we have always previously gone straight to the car hire opposite the arrivals exit. On returning I dropped off other passengers with luggage so we would not have this hastle with cases.

Economy 4 Door (EDAR)

Miami Downtown Intercontinental on 03 Jun 2013

Customer rating:


inside of car was dirty. there was no one at the desk when we returned the car at 13.30 which caused us some minor inconvenience.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 02 Jun 2013

Customer rating:


Everything went smoothly. Alamo were good and at this end you are great at keeping me informed including the last minute reminder. Thanks again for a great service and we have already booked our next trip in November with you

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 02 Jun 2013

Customer rating:


Everything went like clockwork!

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


US Car Hire provided it's usual excellent service, thank you.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


No problems from start to finish, everything went smoothly including delivery of the sat nav and quality of the car. Wouldn't hesitate using US Car Hire again and would recommend to others to try.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Only that is was brilliant. No problems at all and would have no problem booking with you or Alamo again.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


The booking process was fine the car we ordered was the one we received. The downfall with Alamo was although I chose the gold package to add extra drivers and it was obvious that i had booked from Ireland. I was told I could use there kiosks to speed up collection on the ground this was not the case. The kiosks did not work with foreign licences. We had to line up again and this took approx 30 mins. Then I had to get everyone that was named on rental in my case my three brothers all to line up and also sign rental form. Then we had to put up with assistant trying to sell us extras we had an 8 seater car for 6 adults why would we want to upgrade, when I told the assistant we were in a hurray with children waiting for us he said he had to ask us these questions which were trying to sell us extras. I have rented cars accros the world in very large airports eg heathrow etc and this process only happened in Orlando even in Boston we did not have this hard sell, very dissappointed.

Intermediate 4 Door (IDAR)

Orlando - Walt Disney Car Care Center on 01 Jun 2013

Customer rating:


Very good service at the Alamo hire center and they gave me a free upgrade as I was asking if they had a hatch back available. We are of course long standing clients of Online and Alamo and will continue to do so for our future visits to our villa. Also was 7 minutes over time at the airport on return and they re-imbursed the charges (almost $18) when I took it up with them. Keith Hellewell

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Be prepared to wait at rental desk as very busy or consider using self service.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Jun 2013

Customer rating:


Smooth process from start to finish and good value for money.