What Do Our Customers Say?

Standard SUV (SFAR)

Tampa Airport (TPA) on 22 Aug 2013

Customer rating:


Brilliant once again, I have used US Car Hire several times and WILL be using again, I have also recommended your company to many friends/family. I have never had a problem, always had a very nice car and never needed to upgrade.

Standard SUV (SFAR)

Fort Lauderdale International Airport (FLL) on 21 Aug 2013

Customer rating:


Very satisfied. Excellent service and the lower rates ever. I will recommend it to anyone who go to US on vacation or Biz trip.

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 21 Aug 2013

Customer rating:


The car Alamo provided did not match the description on US car hire's website. So forcing us to upgrade and spend a further £300 as soon as we got to Orlando airport. We were told that the alternative mpv was more expensive than the car we had booked, checking the web site upon return we learned this was not the case. This turned out to be an thoroughly unpleasant experience. We have visited Orlando numerous times without experiencing this form of "shady behaviour". The whole experience has ensured we will not be using Alamo again

Standard Convertible (STAR)

Orlando International Airport (MCO) on 21 Aug 2013

Customer rating:


the car we had was not clean inside and we had to take it back to the airport after the third day and get another one as it was making a terrible noise, the person on the phone was great but the person at the airport was a right moody so an so.

7 Seater Fullsize SUV (FFAR)

Atlanta International Airport (ATL) on 21 Aug 2013

Customer rating:


Excellent and profession process from start to finish. Highly recommended.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 21 Aug 2013

Customer rating:


Brilliant as usual speedy pick and a lovely new car

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 20 Aug 2013

Customer rating:


Had to change vehicles before setting off because of heavy steering. Change Oil light came on, which was a worry Low tyre pressure light came on Boot carpet was hanging loose

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 20 Aug 2013

Customer rating:


No complaints about the vehicle, however,I have some complaints on the service when initially collecting the vehicle from Orlando International airport, these being; 1) the person who dealt with me was extremely pushy and tried to sell me a) Roadside Insurance b) a bigger more expensive vehicle and told me that the vehicle that I'd ordered wasn't going to be big enough for my needs. he was very insistent, thankfully I understood my requirements and declined the over zelous sales tactics, someone with less confidence or experience may have paid extra for these, the vehicle was more than adequate!! 2) the guy also initially tried not to provide me with a GPS and needed 'reminding' that this was part of the deal and had been prepaid! 3) the fuel charge was extortianate, I filled up for around $40, you charged me well over $60! why??

Standard SUV (SFAR)

Orlando International Airport (MCO) on 20 Aug 2013

Customer rating:


A very good experience again, hassle free, I prefer Alamo because I have the option to choose my vehicle.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 20 Aug 2013

Customer rating:


i signed up to be able to use the kiosk on arrival so that my waiting time would be minimal. This process took about 30mins at home as we had 2 cars between us and 3 drivers to be added to each. on arrival at Orlando I had to input the information again into the kiosk which took approximately 10 mins and then still had to get in the regular queue as the kiosk was unable to process my booking. I then queued for about 1 hour to see an advisor. When we finally received out paperwork we proceeded to the garage where we were asked to take our cars. As it was night time we were unable to get a good look at the cars but the following day showed that they were both quite dirty on the floors. Due to this experience i will not be using Alamo in the future.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 20 Aug 2013

Customer rating:


I signed up to use the Alamo kiosk and provided all the addtional drivers infomation. When I arrived at orlando I entered my reference number and was asked to fill in all the details again. When I got partway through the process I was told I could not carry on and had to go to the Alamo desk. There was a queue and only three people working and we were there an hour before we got the car. The same thing occoured with my daughter's booking. It was pointless signing up in advance. When we eventually got the car it was dark and not very well lit in the car park so we could not check the car thoroughly. Also by this time we were very tired after the flight and then all the hanging around for the car. The next day in the light we realised that the car had not been cleaned and all the paperwork from the previous customer was still in the car. Had we been dishonest people we had all that persons details. We made sure that we took all the paperwork out of our car before we returned it.

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 20 Aug 2013

Customer rating:


Entire process was excellent as was the vehicle. Only gripe was the Alamo chap on the desk who said he was upgrading me, seemingly as a nice gesture, only to later say it would cost me a further $300 (then down to $200). This would have been an extra 44% just to have some extra luggage space !

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 19 Aug 2013

Customer rating:


Site was straight forward and easy to use. Prompt reply to emails with all information requested provided. Busy at Alamo desk at Orlando airport on arrival but plenty of staff prevented a long wait. Nice new vehicle which was clean and roomy with no issues during 2 week rental. Slow during return process but several vehicles had arrived at a similar time.

12 / 15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 19 Aug 2013

Customer rating:


Longest line at pick up. Cud have done with 2 or more kiosks open. But apart from that everything else very good. We thought it very odd the van did not have central locking (we are in the 21st century), There were no instructions on how to release the hand break we had to spend 20 minutes working it out. Would be better having a 5 min handover by a member of staff rather than just getting in the car and working things out for yourself?

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 19 Aug 2013

Customer rating:


We were sent an email asking us to register for the self service kiosks, which we did. They only work however for U.S. Citizens! The car we had had a large stone chip in the windscreen and the brakes were not very good, very juddery.