What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 02 Nov 2013

Customer rating:


I would like to thank US carhire for their efficient handling of our rental in Orlando for two weeks, however, I would also like to say that I found ALAMO not at all a great experience. We chose to stay over at one of the hotels there, and picked our car up the next morning as we had arranged. There were no flights in so there were no queues. Great, right up until we got the hard sell treatment from the Hispanic sounding women. First of all it was the hard sell on the upgrade. Why would I want to upgrade now ? Why would I book what I wanted to book, and then change my mind ? Then after I declined and she gave up, next was the real push on the extra cover.....blah blah blah about trees falling on the car, and your not covered for this and that...hang on a minute. There were three very easy to understand cover options when booking, which to me, covered all my requirements, otherwise, why would there only be the three options. It really angered me how her attitude was all, " well you have declined so you need to sign here, and you declined that also, so you need to initial here", etc, etc. She made us out to be like we were robbing her of the commission she probably gets for upgrades and additional insurance. Trying to get us to pay another $85 after just barely stepping on U.S. soil is just out of order. Like us, travelling to the U.S. for the first time was a bit daunting, and to be harrassed like this the moment we start our holiday almost was just not right. She then pointed us in the direction of where the car was, no left or right, or here or there, just a pointed finger in that direction. it almost felt like "get lost". Then, when we found the area, a young man came over, looked at our ticket and said we can take any car from over there. I asked where, and he said down there on the left. I asked him what he recommends, but he clearly could'nt care less. A bit of friendly advise does'nt take a lot of effort, does it ? There were 3 cars to choose from and to be fair, they all looked good, but on the one we chose, it did have a slight door dent. There were no walk around, no explanation of the vehicle controls, generally, nothing, as we had just been told to pcik a car and follow the signs out. Its just as well I had driven automatics before, but for someone who had'nt, like my father, the car could easily have ended up into the wall. All really unhelpful and not a piece of customer service in sight. I can only speak for ALAMO, but I would not recommend them. The standard of car ( Chevrolet Captiva LT ) was excellent though. Quite new and easy to drive. Don't be fooled by all the extra selling when you get there. In my opinion, you don't need it. When I book things, I generally want to feel like all the hard work and hassle has been done back at home, and now is the time to relax and enjoy my holiday. I don't want a hard sell. It should be very straight forward, but I guess everyone these days is looking to con tourists out of their spending money. That's how t felt. In summary, US Car Hire, great, ALAMO, exceptionally poor. They need a lesson in teaching them what customer service actually means. In balance, the three stars is only due to US Car Hire. It would be zero if it was just based on ALAMO.

Standard Convertible (STAR)

Phoenix Sky Harbor International Airport (PHX) on 01 Nov 2013

Customer rating:


When arrived at Alamo in Phoenix I only had to give my name and sign the rental forms,it's the quickest I have ever got a rental car. I also were given a 2014 Ford Mustang Convertible with 650 miles on the clock which was fabulous .

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Nov 2013

Customer rating:


This would have been 5 only for the stroppy woman in the key pick up booth who insisted I had to go to the main desk to do the paper work. Having arranged "speedy check-out" it took the efforts of a young man, Jason, to finally accept that I didn't have to go to the terminal desk.

Intermediate SUV

New York - John F. Kennedy Airport (JFK) on 01 Nov 2013

Customer rating:


Excellent service, very well organised. Friendly staff from pick up driver to rep at kiosk. Looked after was quickly & efficiently

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 31 Oct 2013

Customer rating:


I was charge for full tank of petrol after returning car with a full tank and was told I should have returned empty. Really confused and got no sound answer in return. Really conciuos on using Alamo again and hope other rental US car firms are not the same.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 31 Oct 2013

Customer rating:


Everything fine!

Standard SUV (SFAR)

Orlando International Airport (MCO) on 31 Oct 2013

Customer rating:


Booking process simple, used USCar Hire for many years and always been satisfied.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 31 Oct 2013

Customer rating:


THE WEB SITE WAS EASY TO USE AND WE HAD NO DIFFICULTY EITHER IN PICKING UP OR RETURNING THE RENTAL VEHICLE. WE WOULD HAVE NO HESITATION IN USING US CAR HIRE AGAIN.

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 30 Oct 2013

Customer rating:


THANK GOD we could get a foreign car and not an American car. So happy about this. The car was clean, no problems, good mileage. This service is great. Like the ability to pick out a car of the remaining cars left. Luckly there were only two on the row we had to select from, and one was NOT American!!! But had we waited around 5 minutes, or used the bathroom, the car selection would have been gone.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 30 Oct 2013

Customer rating:


Always had a Chevrolet Express in the past with Alamo and always quite new cars. This time they had all Ford E350's and all with high mileage. Not a great experience, horrible to drive, no power and very thirsty. Alamo kiosk did not recognise my save time details so I had to input all details again for myself and named driver. All issues with Alamo, US Car hire great as always.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 30 Oct 2013

Customer rating:


Everything ran smoothly, kiosk was really easy to use and we had no problems. Would recommend for sure

Intermediate SUV (IFAR)

Boston International Airport (BOS) on 29 Oct 2013

Customer rating:


Good service all round from US Car Hire and Alamo. The new multi-million dollar Car Rental Centre at Logan Airport worked well once we found out that the new transportation system buses leave from a different spot than before!

Standard SUV (SFAR)

Orlando International Airport (MCO) on 29 Oct 2013

Customer rating:


Alamo tried to upgrade us at the airport - with their luggage capacity being 1 suitcase less than online. Luckily being regular customers we knew to avoid the pressure to upgrade. We also were under no illusion to pre purchase the rank of gas.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 29 Oct 2013

Customer rating:


Alamo tried to upgrade us at the airport - with their luggage capacity being 1 suitcase less than online. Luckily being regular customers we knew to avoid the pressure to upgrade. We also were under no illusion to pre purchase the rank of gas.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 Oct 2013

Customer rating:


The car hire experience went smoothly however Alamo staff stated that there was no option to return the vehicle with a full tank of fuel and their choice of vehicles was poor. I ordered an intermediate SUV. The sales staff tried to get me to upgrade to a BMW X3. This was declined. the only choice of vehicles was a Suzuki Grand Vitara or a Mini van. I have been using Alamo for 20 years and this was the worst selection I have ever had.US Carhire system is good, Alamo are now disappointing.