What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 Jul 2014

Customer rating:


No fuss service picked up a brand new Rav 4, return quick and easy, great value

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Jul 2014

Customer rating:


Very easy. Automated pick up. Nice car

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 Jul 2014

Customer rating:


Got the car I picked & was very happy with it but they did try to push me to upgrade telling me the car I had picked would not get all of our cases in. It did & had room to spear, because I have been many times before I new to keep saying no.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Jul 2014

Customer rating:


Everything went as expected - we collected the vehicle without a problem and had a very enjoyable holiday.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 28 Jul 2014

Customer rating:


This is the 2nd time we have used this company and have found them extremely competitive, prompt service when picking up & returning car and car was in excellent conditon and with only 1200 miles on the clock. Would highly recommend using them.

Premium 4 Door (PDAR)

Boston International Airport (BOS) on 28 Jul 2014

Customer rating:


The car was not cleaned as well as we have had in the past, that was disappointing. The car itself was excellent and a joy to drive. Our 4th time hiring from you.

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 28 Jul 2014

Customer rating:


As usual, all was great. A will definitely be booking again.

Standard SUV (SFAR)

San Francisco International Airport (SFO) on 28 Jul 2014

Customer rating:


To Whom it may conearn, thank you for getting in touch regarding our trip and the car, unfortunately we did have an issue with the car we received. We asked for a Standard SUV with Alamo, which we were told was a Jeep Grand Cherokee or Similar, however upon arrival at the Rental Car centre we were given an intermediate SUV which was a Hyundai Tucson. A class below what we have paid for, this was not explained to us at all. The car park attendant went to get the car, he took just under 10 minutes to return to us, left the keys in the car and walked away. We were not told this car was below the class we had booked. At the time we were unaware of this and carried on our way to the hotel. Upon our return to the airport and checking the car back in with you after almost 3 weeks the attendant scanned the car back in on his handset and printed us a reciept. We questioned the car size with him their and this is when he told us it was an Intermediate SUV not a Standard SUV that we had booked. We were directed to the Customer Relations desk by the attendant and upon speaking to the people there we were told that because we booked the car through a intermediate company they were not liable for refunding us the money that we had paid extra for a Standard SUV. Currently the situation is we have paid to use a Standard SUV but ended up with an Intermidiate SUV instead. The car we had was very reliable and we did not have any problems with it at all, but travelling with 4 people and 4 suitcases plus hand luggage as well made for a very cramped 3 weeks of driving unfortunately. Is there any way you could advise us upon receiving a refund for the difference in car classes, I look forward to hearing from you soon. Many Thanks, Jonathan James

Mini Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 28 Jul 2014

Customer rating:


Excellent service from start to finish.Check in was very busy when I arrived but luckily I had signed up for the self service kiosk which made it much quicker.Only downside was I had arrived half an hour early and got charged an extra 30 dollars for early arrival which I was not impressed with.OK I could of waited for half an hour but after a 10 hour flight and 3 very tired kids all I wanted was to get to our final destination.Apart from that everything else was spot on.Returning the car in San Francisco was very quick and simple.Will be recommending U S car hire to all my friends.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 28 Jul 2014

Customer rating:


staff were great at the desk and the car was exactly what was expected

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 28 Jul 2014

Customer rating:


I was lucky to have checked-in online before leaving UK so that I could use the terminal otherwise the wait would have been veeeeery long. Must have been 50 queued at the desks. Unfortunately there was no stock available and had to wait 20 minutes to get a vehicle which was eventually an Hyundai Sonata upgraded at no cost which was great..

Intermediate SUV (IFAR)

Palm Springs Airport (PSP) on 28 Jul 2014

Customer rating:


Just as with the previous dozen or so rentals that I have arranged with US Car here, completely faultless. Thank you, Stephen Johnson.

Fullsize 4 Door (FDAR)

Sanford International Airport on 28 Jul 2014

Customer rating:


Very impressed with the service provided. The self-service option worked well. The staff were friendly and helpful and we received a free upgrade to a larger vehicle. Returning the car was quick and easy. Overall, the best car hire experience we have ever had in terms of speed of collection and return.

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 28 Jul 2014

Customer rating:


Not happy at all. The hire car that I paid for was a full sized SUV (FFAR) or similar. When we arrived at the hire pick-up point we where told that the hire car would not accommodate 4 people and 4 cases. I did not argue at that time as I was tired and needed to get on with the rest of our journey. Arriving back from holiday and checked my hire details found out that we were charged a second hire for exactly the same hire car we initially paid for (Chevrolet Tahoe 7 Seater 4 suit cases). We were given a Chevrolet Surburban 7 Seater 4 suit cases) We prepaid our hire and then were charged another hire of $593.81. I would like someone to explain why we were charged twice for the same vehicle and would like a refund. We also paid for a GPS that did not work. I phoned this in as the email address given kept bouncing back. I would like a refund on this as well. My contact details are:- +61 435055016 or +61 8 9493 5210 or veronicahendricks@hotmail.com

Standard Convertible (STAR)

Orlando International Airport (MCO) on 27 Jul 2014

Customer rating:


Good overall service. Staff at the desk should give some advice on the toll roads.