What Do Our Customers Say?

Economy 4 Door (EDAR)

Los Angeles International Airport (LAX) on 15 Sep 2013

Customer rating:


Great choice of vehicle at location. Some of your counter staff could be a little more customer friendly. After an 11 hour flight and an 8 hour time distance a smiling happy and helpful assistant would have been nice.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 15 Sep 2013

Customer rating:


This is the second time I have used this company, and as usual had a problem free experience. Booking online was easy and check in was stress free

Fullsize 4 Door (FDAR)

Sanford International Airport on 15 Sep 2013

Customer rating:


Perfect hire arrangements as usual. No problems just the usual smooth run

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Sep 2013

Customer rating:


From start to finish the whole experience was excellent. All your tips and information regarding car hire in the USA was very useful and relevant. I would certainly use your site whenever I visit the USA as price, information and your guideline were excellent. As warned by your goodselves an assistant did try to get me to upgrade my vehicle at the desk but I declined and would you believe it I was actually offered a free upgrade when I went to collect the vehicle - so I was delighted I refused as recommended on your site and still got an upgrade without paying for it, So well done on your recommendations on your site

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Sep 2013

Customer rating:


Unbeatable price. Excellent service when i had a query and with everything included in the package i bought it gave me piece of mind.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 14 Sep 2013

Customer rating:


Very confusing when going to desk at airport to pick car up. Details not clear. We were asked for our card to swipe for additional charges, but not advised that this was for a full tank of petrol and that money would be taken immediately. We werent even given an option for a full tank of petrol or not! We nderstood that the car had been paid for in full before the start of our holiday. We received a free upgrade once going to collect car, the car was nice, but it wasnt until we left the airport we noticed how dirty it was, chocolate smeered on the seats in the back, rubbish left under seats and window screen smeared on the inside and the interior was very dusty. After an 8/9 hr flight and on the way to the villa we decided not to delay our holiday by returning to the airport (plus the rest of our family were in another vehicle following instructions on how to get to the villa, so we had to follow them) and we notified Alamo of the issues on our return and they refunded some of the costs already incurred.

7 Seater Passenger Van (MVAR)

Sanford International Airport on 14 Sep 2013

Customer rating:


VERY PLEASED WITH BOOKING SERVICE, PICK UP AT AIRPORT WAS QUICK AND EASY, OFFERED A CHOICE OF VEHICLE NO PROBLEMS AT ALL, I WILL USE YOUR COMPANY AGAIN MANY THANKS.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 14 Sep 2013

Customer rating:


Great experience. Really good price and no hassles. The staff at Alamo in Los Angeles were fatastic. There was one guy in particular who was working the gate at the car hire place, I think his name was Duncan but I am not 100% sure. He was so helpful and made sure we got the convertible we wanted.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 14 Sep 2013

Customer rating:


The overall experience was excellent. We have used other car rental companies and even though Alamo were slightly more expensive it was worth every penny.

Fullsize 4 Door (FDAR)

Sanford International Airport on 14 Sep 2013

Customer rating:


Brilliant,didnt think it would be so easy to hire car.no credit card needed,debit card just as good

Standard SUV (SFAR)

Chicago - OHare Airport (ORD) on 14 Sep 2013

Customer rating:


Couldn't use the kiosk and was directed to the counter where thankfully it was a short line. Irritating to be asked to provide proof of our additional roadside cover and told our standard SUV would not be particularly comfortable for a road trip however we ignore the sales pitch at all times. Car size was fine for 2 people and assorted baggage.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 13 Sep 2013

Customer rating:


I always use US Car Hire when I go to the USA. I do check other sites to make sure they are competitive and they always win. I would also say the website is excellent and easy to use and the ability to use the kiosks at the various locations for a quick pick up is a tremendous bonus/

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Sep 2013

Customer rating:


Excellent service from the start...as always! We tried to use the Alamo kiosk but were told by the guy there that it wasn't necessary as we had already registered with them on line before our trip so we only needed to go straight to the car park and chose our car which we did meaning that we avoided all the queues at the car hire desk etc; I wasn't aware that by registering online we could go straight from the airport to the car park without even using the kiosks but that's what we did and it worked out great. I'll remember this next time!

Mini Passenger Van (MVAR)

Miami International Airport (MIA) on 13 Sep 2013

Customer rating:


Everything was set and smooth

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Sep 2013

Customer rating:


US car hire are very easy to use, if you have any questions you get the answer very quickly. Alamo service upon collection of car was good but slow, once at the counter we were quite quick as we refused any upgrade of car, sat nav etc. To be fair it was Orlando airport which is always very busy.