What Do Our Customers Say?

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 02 Aug 2013

Customer rating:


When picked up car no one there just to go over the car and ask are you a were of the controls

7 Seater Passenger Van (MVAR)

Sanford International Airport on 02 Aug 2013

Customer rating:


All good, vehicle was fine, no handbook present, so some drivers may find it difficult to familiarise themselves with accessories etc.

Intermediate SUV (IFAR)

Sanford International Airport on 02 Aug 2013

Customer rating:


Bit disappointed that I applied online to use kiosk for collection, spent 10 minutes inputting all information on arrival at airport then machine said "cannot continue please go to desk" which then had a large queue which I would have missed had I not wasted time at kiosk

8 Seater Passenger Van (SVAR)

Sanford International Airport on 02 Aug 2013

Customer rating:


Fantastic car and service. Could have explained to us what to do on collecting car. In the end we realised that we just had to walk to a sienna and drive it away. Would definitely use your service again

Intermediate SUV (IFAR)

Sanford International Airport on 02 Aug 2013

Customer rating:


Great - really competitive pricing. I also asked for a Ford Escape at Sanford and even though there wasn't one on display, the rep from Alamo found one for me

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


A smooth operation from start to finish,excellent car with few miles on the clock,really good in car entertainment .no queues at the alamo desk in or out.Good service.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


On arrival the automated system wouldn't work ... Sill had to put up with assistance hard sell

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


Very good experience, very easy rental procedure and collection of car. Putting licence details onto Alamo website in advance helps a lot. Some minor problems with the Satnav which had to be exchanged but again very easily done. The bus to and from the airport was very crowded and there seems to be no real queue system so one mad rush for the bus when it arrived. You also need to clearly tell the driver which airline and terminal you need to be dropped off at, we ended up walking the length of T2 as the driver didn't stop.

Intermediate SUV (IFAR)

San Diego International Airport (SAN) on 01 Aug 2013

Customer rating:


I had only 1 option in the deposit when i arrived to pick up. The car's motor was not running well ( out of time). The check engine ligth shown.

Standard 2 Door (SCAR)

Los Angeles International Airport (LAX) on 01 Aug 2013

Customer rating:


Quick hassle free pick up & dropoff

7 Seater Fullsize SUV (FFAR)

Las Vegas Airport (LAS) on 01 Aug 2013

Customer rating:


Our experience with Uscarhire is good. We only had some problems with Alamo in Las Vegas . There were not enough fullsize SUV's they say. In the fullsize row they only had some standard SUV's there was one Tahoe but someone else already took it. Our luggage did not fit in the standard SUV, that's why we hired a fullsize suv. They said there was a Toyota Sequoia but we had to pay $ 15 per day extra for this car. It was late and we were tired, we stood there for more the an hour, we complained but they were very rough to us, with our 3 children we wanted to go to our hotel and sleep so adventually we took the car with the extra payment. Last year we rented a Fullsize SUV by Alamo in Denver and we allso get the Toyota Sequoia as a fullsize, didn't have to pay extra for this car because it is a full size SUV!!. I don't like the Alamo in Las Vegas, they put standard SUV's in the fullsize row and let you pay extra for the Full size you allready payed for. In my eyes that's cheating!!

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


No problems. Car was excellent and no hassles with the counter staff trying to upgrade etc

12 / 15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


We have used your firm on many occasions over the past 25yrs of visiting Florida , but sadly this time not so good. Booking and collection excellent as always but the standard of van was very poor, dirty and very smelly seats , air con very poor and general condition POOR

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


Very good, as usual Alamo tried to say our cases would not fit etc and it would be easier to bring the car back empty rather than full. It is much cheaper to bring it back full rather than lose your money on fuel not used.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Aug 2013

Customer rating:


Definitely a five. Could not ask for a better service