What Do Our Customers Say?

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 11 Jul 2013

Customer rating:


All Good except the Usual upgrade hassle from the Alamo booking clerk

7 Seater Fullsize SUV (FFAR)

Orlando - Walt Disney Car Care Center on 11 Jul 2013

Customer rating:


Booking the car hire using the US Car Hire website was straightforward and easy and all confirmation e-mails and subsequent information were received promptly with no unnecessary e-mail spam. We used the auto kiosk when picking up the car and this proved simple enough although adding driver details again when this had already been done on the website booking was somewhat frustrating. However this was still quicker than queuing at the desk. An attendant at the pick-up location then helpfully confirmed our booking and checked ID's before assessing our party (a family of 5 with three small children and a lot of luggage!) and immediately suggested a free upgrade to a slightly larger version of the vehicle class we had booked. This added value service was truly appreciated and the children loved the car especially the third row seating which meant loads of space for everyone (and all of their toys that had to come on every trip!) Drop off at a different location was simplicity itself with very helpful staff and a very fast and efficient service. Overall an excellent experience of a service that I would use again and recommend to others.

Standard SUV (SFAR)

Miami International Airport (MIA) on 11 Jul 2013

Customer rating:


Everything was fine apart from the Alamo desk agent trying to sell us roadside assistance insurance (lost keys , puncture etc)

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 10 Jul 2013

Customer rating:


The Alamo Kiosk system was brilliant, so quick and easy, bypassing the waiting line. I noticed the looks on the waiting faces. The car was perfect for our needs.I will use uscarhire next time.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 10 Jul 2013

Customer rating:


Excellent service and great value compared to other sites

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 10 Jul 2013

Customer rating:


Everything went smooth

Intermediate 4 Door (IDAR)

San Francisco International Airport (SFO) on 10 Jul 2013

Customer rating:


Excellent service again from USCar Hire, thank you. Pleased with service from Alamo, but in future will go for Gold hire with a pre-paid tank of gas rather than Silver.

7 Seater Fullsize SUV (FFAR)

San Francisco International Airport (SFO) on 10 Jul 2013

Customer rating:


Booked a 7 seat SUV 6 months before I travelled, shopped around and could not find anyone cheaper that US Car hire. Very good experience will us again on my next trip to the US. Highly recommended

Intermediate SUV (IFAR)

San Francisco International Airport (SFO) on 10 Jul 2013

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

15 Seater Passenger Van (FVAR)

Miami International Airport (MIA) on 09 Jul 2013

Customer rating:


Since it was our first time renting through you I was a bit nervous first if everything was going to be taken care of. It was a Great renting experience for us renting our 15 car seat van through you! And we will certainly make us of it again in the future...... Thanks you

Compact 4 Door

Sanford International Airport on 09 Jul 2013

Customer rating:


Absolutely no issues with booking, simple process, easily managed. Being a first time driver in US Alamo could have spent some time to give some tips, or a map but sadly they simply wanted me in and out the door as soon as possible, tried and produced an agreement which was more expensive as they automatically added fuel and additional insurance but simply refused to sign and they prepped a new agreement. Also had issues with sat nav as a stand alone unit I thought I had won a watch as I use a garmin at home but when I went to charge the connector would not fit ino unit, after 6 calls and 1.5 hrs later I was advised to go back airport where returns staff showed me power plugs into the holder not the actual sat nav was also kind enough to tell me she gets complaints daily for same issue. Summary - excellent from US Car, Alamo I will never use again.

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 09 Jul 2013

Customer rating:


very good service, very good ´price, i am recomending your services to all my friends.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 08 Jul 2013

Customer rating:


I was disappointed that there was only one car available in the class I had booked so I could not choose a vehicle as advertised. However the available car met my needs. The kiosk system was fast and simple when collecting the car and drop off was equally as straightforward. The sat nav, although expensive to hire was easy to use and useful. All the Alamo staff that I encountered were professional and courteous. Thank you.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 08 Jul 2013

Customer rating:


2 of the 3 cars I was told to choose from we're not in my order specificatio which left no choice at all. I was offered a free upgrade in the garage and the car selected was excellent. Not having seen this type of car before your garage staff showed no interest in giving a run down on the controls and fittings. Not good.

Intermediate 4 Door (IDAR)

Sanford International Airport on 08 Jul 2013

Customer rating:


process was really easy - only issue was, when offered a choice, we asked to bring the car back full of fuel but got charged for the tank anyway. Was refunded without any problem.