What Do Our Customers Say?

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Car hire went very smoothly. The only negative thing was that I could not use the express check-in booths as it would not accept two drivers if they were father and daughter as in our case, it would only accept partner or spouse. If this could be rectified it would make things a lot simpler because not all two driver rentals are partner or spouse they could be sister/brother etc.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Very all very good and easy to pick up and leave again on return all very professional. Many thanks

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Very all very good and easy to pick up and leave again on return all very professional. Many thanks

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Very all very good and easy to pick up and leave again on return all very professional. Many thanks

Standard SUV (SFAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Got charged roadside assistance twice $40 by uscar hire and $88 by Alamo will not use again

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 22 Aug 2012

Customer rating:


Alamo still tried to sell me there enhanced roadside cover even though purchased from US car hire, Alamo assistant kept saying that there cover was far better and mine would not be adequate. I did however decline there cover, US car hire details & cost was still the best.

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 22 Aug 2012

Customer rating:


Alamo still tried to sell me there enhanced roadside cover even though purchased from US car hire, Alamo assistant kept saying that there cover was far better and mine would not be adequate. I did however decline there cover, US car hire details & cost was still the best.

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


At pick up I was told there was not a Luxury SUV avalable for me and I wuold have to take something else. I was not happy about this as I had paid over 1000.00GBP for the car. After sometime at the desk a manager had to come out and sort things out and I did then get the car ordered. A very poor start to things. Other than this everything else was very good.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 22 Aug 2012

Customer rating:


Buenísimo todo al alquilar un vehículo con Us Car Hire, excelentes precios y servicio. Grato el trato al retirar y entregar el vehículo con Alamo. El carro de maravilla.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 22 Aug 2012

Customer rating:


Paid for a mid size SUV. Went to the lot to collect my vehicle and there was a 'choice' of 3 Jeep vehicles, all exactly the same. This model is what the Americans call a 'strip' model. The most basic that can be manufactured. It was a hairdryer with wheels. Previously I have had mid size SUV Lincoln's, Ford and GMC - all up to expectations. I complained when I returned the car and the agent said that they have had a lot of complaints about that Jeep model not being up to standard. It is the cheapest that the company can find that they can call a mid size SUV. This is the second bad experience i have had this year. People in the car rental business think they can correct things by offering $$$ credits. I just want what I pay for and not to feel I have been conned by a cheapskate company like Alamo and their agent US Car hire. I have been a loyal customer for many years. You have lost my trust and I will not be bothering you again. 2 bad experiences in the last 3 hire deals is just unacceptable. Sean Murphy

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 21 Aug 2012

Customer rating:


Excellent service, thank you.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 21 Aug 2012

Customer rating:


Everything was great from Alamo. They always try to get you to upgrade to the next level which I find hilarious. It’s all negotiable so I spent less than $200 for an upgrade to an Escalade for 2 weeks. The only fault I could find is the line you have to stand in once you get off the plane. Definitely will use US Car Hire again.

Mini Passenger Van (MVAR)

Miami International Airport (MIA) on 21 Aug 2012

Customer rating:


However I confirm I have the highest regard for your company and staff again this year and have no hesitation in recommending U S Car hire to friends and family.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Aug 2012

Customer rating:


It was very easy to book car hire through this site. The car was excellent quality, and returning it after our holiday was really easy and quick. We took advantage of paying for a full tank of fuel so that we could bring the car back empty, and the rate charged was very good. The only slight downside was that we were unable to benefit from the quick check in at the kiosk (despite having entered all our details before we left, and being given a check-in number), as the machine would not recognise the bar codes on our driving licenses, and after we spent several minutes manually typing in the details again, it said that it was unable to process our order. This meant that we had to join the queue, and the people we were travelling with who didn't opt for the "quick" check-in ended up waiting for us instead! Other than that, I would highly recommend this site and would use it again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Aug 2012

Customer rating:


It was very easy to book car hire through this site. The car was excellent quality, and returning it after our holiday was really easy and quick. We took advantage of paying for a full tank of fuel so that we could bring the car back empty, and the rate charged was very good. The only slight downside was that we were unable to benefit from the quick check in at the kiosk (despite having entered all our details before we left, and being given a check-in number), as the machine would not recognise the bar codes on our driving licenses, and after we spent several minutes manually typing in the details again, it said that it was unable to process our order. This meant that we had to join the queue, and the people we were travelling with who didn't opt for the "quick" check-in ended up waiting for us instead! Other than that, I would highly recommend this site and would use it again.