What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Aug 2014

Customer rating:


It was a great experience no waiting time used the machine and in no minute we were out of there. And the car was perfect no problem throughout. I will use the same company next year. Thank you for a wonderful service.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 20 Aug 2014

Customer rating:


We upgraded yo a dredge suburban which was fantastic and was comfortable for all six of us

Intermediate 4 Door

Orlando International Airport (MCO) on 20 Aug 2014

Customer rating:


I'd recommend to register online for the "Alamo Save Time" option. Using the Alamo Save Time kiosks at the airport is fairly easy and can save you a lot of time as you will not have to queue up at the desk. This is a big bonus because you don't have deal with somebody at the Alamo desk trying to sell you unnecessary car upgrades and additional break down cover.

Standard 4 Door (SDAR)

Orlando International Airport (MCO) on 20 Aug 2014

Customer rating:


Todo estuvo excelente, un buen trato y servicio.

7 Seater Passenger Van (MVAR)

San Francisco - Union Square on 20 Aug 2014

Customer rating:


The vehicle was perfect for our needs and we had no problems with it....however the collection process in San Francisco was awful. It took two hours from arrival at the rental centre to actually getting the car. We had to stand in line outside for over an hour before even getting inside the rental office, thankfully it was not raing. When we did get inside we still had to stand in line. So this meant a supposed 10.00am rental start actually began at something like 12.00 noon....which actually impacted upon what we were doing that day. We did not really receive any apology for the delay. I wonder what reaction we would have received if the car had been returned 2.00 hours late.....a charge of an extra days rental, no doubt. We have in the past used Alamo on a regular basis as we travel to Florida a few times each year, but following this most recent experience, I think we may well consider using an alternative rental company in future.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 19 Aug 2014

Customer rating:


we always use uscarhire when in Florida. never had a problem at all. great service.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 19 Aug 2014

Customer rating:


We always use UScar hire, and Alamo, had no problem with them at all. the disappointing bit this time was the car we have ordered way in advance was not ready, and had to wait 45 minutes in the garage until they had cleaned and checked it over, which we found hard when being on a long flight. The staff were good and apologiesed, but when pre-ordering surely the car should be ready for collection as you arrive

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 19 Aug 2014

Customer rating:


Overall a good experience. I only have to pay extra for other insurance coverage.

Fullsize 4 Door (FDAR)

Los Angeles International Airport (LAX) on 19 Aug 2014

Customer rating:


all in all we had an almost perfect experience.Only problem was around 5 days into the rental periode when we where 2/3 part on our way to san francisco our car was complaining abort it needs oil changes, so we called alamo for help and they where so helpfull and offer us a changes of car in san francisco.Except the detail we had to use time changes car i am very happy with our experience of this site and alamo,will recommand alamo and USCarHire to all there need an easy,cheep,and good rent a car service in the US.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 18 Aug 2014

Customer rating:


Alamo was way over booked, had no vehicles left in the class I had ordered, kept trying to give me vehicles in a lower class. They then tried to give me a giant pick up truck which did about 8mpg. Eventually they came back with a similar model which I agreed to take but regretted immediately, it was a Chevy Captiva, truely horrible to drive, visibility was awful - I can't believe that was a car people actually buy - On top of this it stunk of a mixture of BO and urine, it clearly hand't been clean and there were suspicious white stains on the back seats. I rang them to complain and they told me they now had my class in stock and to come back and change, I arrived 15 minutes later and they again had no cars from the class I ordered. They wouldn't let me take any of the vehicles I wanted and would only give me a Dodge Grand Caravan. It was very annoying as for 2 of us it was pointless. On the plus side the check in kiosks are quick to use however what I also didn't know is that if you go direct with Alamo you can check in online and go straight to the garage which would have saved further time - One thing though make sure you do one or the other because the queue for a desk clerk was massive. All in all very annoyed with Alamo, I'm not sure I would use them again as they seem to pay no attention to number of reservations against fleet size and driving around the smelly awful car for a ocuple of days started the holiday off on a bad note.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Aug 2014

Customer rating:


A brilliant service from US car hire. Website was easy to navigate and the prices quoted were by far the cheapest. Will definitely use again.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Aug 2014

Customer rating:


Car - great as usual ! However, having previously had to line up for over 90 minutes to get a car, I took the time to do the pre-registration to allow use of the self service kiosk to avoid queue, unfortunately it didn't work and sent me back to the line. So having walked past an initial line of 3 or 4 people, it had tripled to 10 or 12 by the time I had tried and been rejected by the kiosk, so another hours wait. This is the big problem at Orlando.

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 17 Aug 2014

Customer rating:


A nice "mini" van. Clean and comfortable. A bonus was the adjustable roof rails enabling us to return and collect a bed box spring. The Alamo auto pickup booth worked well but it was irritating re-entering the same old information yet again.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 17 Aug 2014

Customer rating:


Great service, no problems at all. Very happy.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 17 Aug 2014

Customer rating:


I'd gladly recommend car hire. Thwy attended all my expectations. Easy to change reservation details, good rental price, costumer service alwats ready to answer emails.