What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Jun 2012

Customer rating:


Good

Intermediate SUV

Orlando International Airport (MCO) on 12 Jun 2012

Customer rating:


Booked a mid size SUV with Alamo. We had a car in the same group last year with Dollar and had a Ford Escape, despite some negative comments from others we actually liked the car and would have been happy with another one. Didn't attempt to use the kiosks as we have never been successful in the past, but the line was short and we were soon at the desk. We had chosen the gold option and enhanced road side assistance and we're not given any "hard sell" to upgrade or include any additional cover. We were directed to the aisle with the mid size SUV's and had the choice between a Chevy , a Jeep, or the Hyudai Santa Fe . We had a bad experience with a Jeep from Miami some years ago ( dirty,smelled of smoke and drank petrol). We chose the Hyundai as it had a good boot. We didn't realise until we were a few miles in to the journey that the car was brand new, only 7 miles on the clock!! It was a lovely car, great all round visibility, an easy drive and did about 27 miles to the gallon. We returned to the airport twice, once to Tampa and once to Orlando to pick up additional members of our party. Adding them as drivers was a quick and easy process. Great service from US Car Hire and from Alamo. Brilliant car, very happy!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Jun 2012

Customer rating:


Was told by the clerk on arriving to pick up the car in Orlando Airport that the petrol would be cheaper to pay for on hiring the car so we did, realised afterwards that it wasnt the best way to do this. We should have known better. The car was just great and very clean.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 08 Jun 2012

Customer rating:


it was very good. Happy to use you again subject to competitive offer

Mid Size SUV / 4x4

Tampa Airport (TPA) on 26 May 2012

Customer rating:


Really graet service from the US Car Hire team. Heavy pressure from the sales exec at the Alamo counter (Tampa) to upgrade, along with moaning about the Save-Time Kiosks as they will do them out of a job. I had registered but the Kiosk was not operating - agent told me it wouldn't work anyway for UK until next year when new Kiosks were installed (strange comment as you would just upgrade the software). Half expected the heavy sales prssure and Kiosk problem so idn't feel it necessary to raise as an issue.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


Just perfect.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


We have no complaints about your part of the car hire service. However we had a very bad experience at Orlando airport. When we went to pick the car up we were informed by one of the staff on the desk that the car we had ordered would not be big enough to fit our bags in (there were 4 adults in a midsize S.U.V.). We told him that we had looked at video footage on your site that indicated that there would be plenty of room. He said that you must be showing false footage of a bigger S.U.V.and showed us a photo in a book that he had which showed only about 4" 0f room in the boot to put cases once the seats were up. He swore that this was a true photo and being honest people ourselves we believed him We were very tired after a long flight and took his word for it eventually and paid him nearly $500 more for the bigger vehicle. When we got to the pickup part out of curiosity we asked to see the boot of one the same as the one we had originally booked n paid for( Midsize) n there was enough room for all 4 large cases and more! We went to confront the desk agent who just said OK fair enough n changed it back. We were all disgusted that someone could lie like that n show false pictures. What a scam! We were left with a very bad impression of the staff at the Alamo desk over there. It has not put us off using your service, in fact we have booked a car with you for next April, but we will be prepared for it if anyone tries to get more money out of us by lying. Arnold Thomas

Intermediate SUV (IFAR)

Atlanta International Airport (ATL) on 23 May 2012

Customer rating:


Great service as always.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 19 May 2012

Customer rating:


the car was comfortable. everything went somthly. the only complaint I had was that I reported a missing GPS after my trip and I never got a reply to my report.

Intermediate SUV (IFAR)

Sanford International Airport on 19 May 2012

Customer rating:


Disappointed that we werent given the choice of Dollar, only Alamo, when booking. Alamo desk too far away from terminal building, and as I was in a wheelchair, we struggled to get all of our party, luggage and wheelchair to the building.

Intermediate SUV

Orlando International Airport (MCO) on 17 May 2012

Customer rating:


I was travelling on my own and not landing until nearly midnight so pre registered with Alamo so that I could use their kiosks. This all worked perfectly and as a lone female traveller arriving at MCO late at night, I never once felt uncomfortable, the parking lot is very close to the terminal building and is well lit with plenty of car hire staff in the parking lot. Alamo is probably the closest supplier to the terminal building although they were all fairly close.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 May 2012

Customer rating:


Once again all arrangements worked perfectly. Will be back next year to arrange our car hire as we would not consider using anyone else.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 May 2012

Customer rating:


hi as this is i think the sixth time i have used you the same as normal very good service and reasonable price the car we picked up was faulty but they changed straight away no problem we would use again how about a loyalty schme just an idea

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 May 2012

Customer rating:


hi as this is i think the sixth time i have used you the same as normal very good service and reasonable price the car we picked up was faulty but they changed straight away no problem we would use again how about a loyalty schme just an idea

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 May 2012

Customer rating:


No problems with your site and booking. Did find the silver inclusive was not really needed with just one driver.Also thought the roadside assistance etc was part of the service through Alamo. At the the airport Alamo charged me for the gas and I had to go up to Disney car centre to get this sorted.