What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 20 Dec 2012

Customer rating:


I had a good experience using the US Car Hire website but the Alamo kiosk would just not work for us and the manager was unable to explain why. We also had a horrid experience with a member of Alamo staff in a different office and this will make me think twice about using Alamo again!

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 20 Dec 2012

Customer rating:


The experience was very good. The website is easy to use and reliable. Like the website tells you have to listen very good when picking up your rental car. They try to upsell another car with information that's not true.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 18 Dec 2012

Customer rating:


I liked your rates. They are de best. I didn,t like your Orlando agent way to improve the rental price. That was the only bad thing. Anyway, I remanin your customer. Sincerely.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 18 Dec 2012

Customer rating:


Brilliantly simple. You made the hire experience a pleasure. I will certainly be using you again for my next trip

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 16 Dec 2012

Customer rating:


on arrival took advantage of a reasonably priced upgrade and was delighted with what i was given.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Dec 2012

Customer rating:


Excellent service as always, very competitive price. Straightforward way to rent your car and kids always love getting to parking lot and choosing own car, it's one off the things they look forward too! Only regret is we couldn't bring our car back home with us!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 13 Dec 2012

Customer rating:


All paper work came on time overall a good service

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 08 Dec 2012

Customer rating:


Car was brilliant, low mileage, very comfortable seats and very roomy. Excellent service from US Car Hire as always! Many thanks!

Intermediate SUV (IFAR)

Washington - Union Station on 07 Dec 2012

Customer rating:


Our first time using Alamo and everything went very smoothly. No problems with the one-way rental at either end. The car was just what we booked and just what we wanted. No hard-sell at the desk in Washington. Very impressed with Alamo and will be looking to use them again.

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 06 Dec 2012

Customer rating:


Very smooth pickup and drop off, was able to choose the type of mid size vehicle. Car was spacious and did the job for 4 men.

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 01 Dec 2012

Customer rating:


The standard of the car hire was excellent . The only comment I would make would be I had trouble paying with my chip and pin credit card and had to give another card, which was embarrassing. This was no reflection on the actual level of service received. Just a need for Alamo to update their system really!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Dec 2012

Customer rating:


The actual process of booking the car was easy however, this time we had a choice of silver basic inclusive cover and silver cover. This option has not been available when we have previously rented so I am not sure if it is something new. At the point of booking whilst we looked at the web site to identify the differences in the two types of insurance we couldn't find any information so we booked the Silver Basic Inclusive. When we arrived in Orlando we were told that this only covered one driver and if an additional driver was required this would be at a cost of $10 per day which we refused to pay thinking that Alamo had got our booking wrong. However, the next day when I e-mailed yourselves and looked at the web site we became aware that actually only one of us was insured to drive. This did inconvenience us during our holiday but it is a lesson learnt. The only suggestion I would have is that a warning message is displayed whenever someone clicks onto the 'basic' insurance so they are fully aware that only one driver is included. Whilst we booked a Mid Size SUV we Alamo had run out of this class of vehicle so we got a Dodge Grand Caravan - too large for just the two of us but it did give us an opportunity to see if 6 adults will fit into this for our summer holiday. We will of course continue to book via yourselves as we have done for a good many years but we will be more careful in checking what is and isn't included in the types of insurance.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 01 Dec 2012

Customer rating:


Excellent Service as always.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 29 Nov 2012

Customer rating:


Everything was great, the car was very clean a in a very good conditions, i just took a little long, renting the car when we got to the airport, i think beacause it was a busy season, there were many many persons on line, but i really recomend it...

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Nov 2012

Customer rating:


by all means book alamo kiosk for speedy transition to your vehicle, only us it if there is a huge que, not user friendly, ended up the assistent who was there helping various people trying to compete with this machine, ended up radioing across to garage where filled in a form there, staff very helpful, no problem with car or returning it