What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Jul 2013

Customer rating:


Everything was great regarding the car and service from US Car Hire. Couldn't fault the price/process. We had our pick of cars in the range that we opted for and all was excellent - even after being delayed 5 hours. That being said, the guy at the Alamo desk tried his best to get us to buy extra roadside rote protection regardless of the fact I had taken it out with IS Car Hire when booking the car; he argued it was not Alamo's policy and trying to hard sell. We were also expecting not to pay for a tank of fuel and to return the car full at the end of the holiday. However we were told we couldn't do that and had to pay for fuel and return it at least quarter full and that prices in Orlando were more expensive than at the airport. This is not true as we soon found out and so we were charged way over the odds for fuel unnecessarily and so we made sure to take the car back empty.

Intermediate SUV (IFAR)

Fort Myers Southwest Florida International Airport (RSW) on 20 Jul 2013

Customer rating:


Only thing was we asked the girl for no extras to our order but noticed later that we were charged for road side assistants extra

Intermediate SUV (IFAR)

Sanford International Airport on 20 Jul 2013

Customer rating:


Car collection and return was very easy and quick process.

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 19 Jul 2013

Customer rating:


Good service in the internet, but big line to pick up the car.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Jul 2013

Customer rating:


Your website is very clear, easy to use and very competitively priced! When we got to the Alamo desk at the airport the salesman tried pushing us into additional insurance and upgrading the car, saying the one we had paid for wouldn't be big enough for us. I insisted that it was larger than the one we own and managed to get our luggage in that back home. Apart from that we had a great car rental experience. We have never hired a car overseas before but we would definitely do it again and would have no hesitation using US Car Hire.

Intermediate SUV (IFAR)

Sanford International Airport on 17 Jul 2013

Customer rating:


Very smooth ordering process. Everything was ready when we arrived, just had to hire additional car seats for the children which we knew had to be done on arrival anyway. Collecting the car took no time at all, we were shown where to go and we were soon on our way. Dropping the car off was also really easy and took no time at all.

Intermediate SUV (IFAR)

Orlando - Walt Disney Car Care Center on 15 Jul 2013

Customer rating:


Be aware of returning car late as there is a high charge. Other than that, perfect.

Intermediate SUV (IFAR)

San Francisco - Union Square on 14 Jul 2013

Customer rating:


Great web service. Huge queues at Alamo in San Fran. A note to people to expect a long wait for pick up would be helpful. Everything else was great.

Intermediate SUV (IFAR)

San Francisco International Airport (SFO) on 10 Jul 2013

Customer rating:


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Intermediate SUV (IFAR)

Sanford International Airport on 07 Jul 2013

Customer rating:


Booking was easy and straight forward. However on arrival we were given a large car when we had booked a small SUV as there was only 2 of us in the party. Normally we book a mustang but went for a cheaper option this time. I was not happy so we was offered a upgrade to a ford escape. It was a lovely vehicle but came at a cost of $600, I had already paid £337 in the uk so he cost would have been £737 for a 2 week hire. We was so tired we just agreed to it to get to our hotel. However after a good nights sleep I was angry at the cost, to book the mustang in the uk would have been cheaper, so going for the cheaper option turned into a expensive option. I contacted us car hire who was really helpful and advised us to return the vehicle. This delayed us by a day on our road trip. When we arrived no one was aware of the situation. We exchanged the vehicle to a small SUV as booked. When the weather was hot the car smelled of sweaty feet and we had to drive with the windows down. To make matters worse halfway through our holiday I was informed that it should have been a free upgrade. Next time I will either book the top of the range vehicle and then pick whatever I want or wAit and book on arrival.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 06 Jul 2013

Customer rating:


The car was brand new. I think that I was the second person to rent the car. Keep the good work

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 05 Jul 2013

Customer rating:


The rental part from US car hire went very smoothly and excellent support was provided prior to renting. Picking up the car at Alamo was however a very unpleasant experience. Upon arrival the desk clerk (Mr. Farooq) kept asking whether I wanted to upgrade for 'only' 16$/day to larger SUV, which I refused. After getting the form we went to pick up the car and were offered a Nissan Versa by the same clerk, who told me that it was mid size SUV. Upon protest he told us the only other car available was a two door Jeep Wrangler, but this would be a free upgrade. This was too small for the 4 of us and our suitcases. Upon insisting on a mid size SUV at reception (other clerk), we were told that currenly no mid size SUV was available and we had to wait for more than 20 minutes before any would be available. With no other option we had to wait for almost 30 minutes (which is no pleasure after a 14 hr trip with two kids).

Intermediate SUV (IFAR)

Washington - Dulles International Airport (IAD) on 04 Jul 2013

Customer rating:


Although there was a large choice of car at the depot, it was not clear how we should go about choosing one. We had to seek out advice. The car had not been properly cleaned (rear waste bin) and the GPS system was well past it's best (dopey touch screen function and distorted audio). I also thought that the rental prices were a lot higher than the last time we hired in the US.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 03 Jul 2013

Customer rating:


Everything was as they promised. no hassle no fuzz, got to the counter showed my confirmation details and off i was. I got a Nissan Rogue (Mid-Size SUV from Alamo. I would certainly use the service again. keep up the good work.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 03 Jul 2013

Customer rating:


The experience with US Car Hire was fantastic. Not so much with Alamo. When we arrived at MIA to collect the car we were offered an upgrade for the rental period at a discounted rate of $450, which we took. What we didn't realise, until far later in the trip, was that our 36 day rental period was broken up into two rental periods - one of 30 days and one of 6 days. So instead of our return date being listed as Aug 7, it had Aug 2 written on the contract. This was not explained to us at the time of collection and we had no reason to expect it to be the case. When we called Alamo we were given conflicting advice as to what was required - the call centre in India said to do nothing but didn't sound too convincing; the call centre in St Louis said we'd need to return the car to the drop off point (LAX) on the 2nd (not possible since we were then in Seattle); calling the MIA office said to call LAX; and calling LAX said to call MIA. Also tried to enquire about extending the lease, but I was told they couldn't give me a quote because my credit card wasn't on file and they couldn't add it unless I went into an Alamo office. So, after spending two hours on the phone going around in circles we went into an Alamo office where a rude staff member told me it was obvious (as if those rental agreements are the easiest things in the world to decipher!) - I return it on the 7th unless I want to extend, in which case I just bring it in later and pay for the extra days at the rate I'd been paying. It was so simple, it was infuriating! Why couldn't someone tell me that over the phone?!? Upon returning the car to LAX they then proceeded to charge us additional upgrade fees for the second rental agreement (the 6 day part), even though we explained that we had been offered a discounted rate of $450 for the rental period. Apparently that only applied to the first 30 days, which was NOT what we had been led to believe when we took the upgrade. LAX told us they couldn't do anything about it even if they wanted to (which they didn't) and we'd have to take it up with MIA as they were responsible for the contract (as if I'd want to spent another 5 hours on the phone arguing the point). Anyway, I felt a little cheated until I realised they weren't charging us a one way drop fee (not yet anyway) for returning the car on the other side of the country... So $500 saved! We also had some hail damage which was completely covered by the damage waivers with US Car Hire, so that was a positive. All in all, it was a relatively good experience, let down by confusing, deceptive/incompetent and rude customer service. Make sure you thou roughly examine the contract for a rental period of longer than 30 days to make sure they're not going to sting you for additional fees. Oh, and the car itself was fantastic.