What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 02 Nov 2013

Customer rating:


I would like to thank US carhire for their efficient handling of our rental in Orlando for two weeks, however, I would also like to say that I found ALAMO not at all a great experience. We chose to stay over at one of the hotels there, and picked our car up the next morning as we had arranged. There were no flights in so there were no queues. Great, right up until we got the hard sell treatment from the Hispanic sounding women. First of all it was the hard sell on the upgrade. Why would I want to upgrade now ? Why would I book what I wanted to book, and then change my mind ? Then after I declined and she gave up, next was the real push on the extra cover.....blah blah blah about trees falling on the car, and your not covered for this and that...hang on a minute. There were three very easy to understand cover options when booking, which to me, covered all my requirements, otherwise, why would there only be the three options. It really angered me how her attitude was all, " well you have declined so you need to sign here, and you declined that also, so you need to initial here", etc, etc. She made us out to be like we were robbing her of the commission she probably gets for upgrades and additional insurance. Trying to get us to pay another $85 after just barely stepping on U.S. soil is just out of order. Like us, travelling to the U.S. for the first time was a bit daunting, and to be harrassed like this the moment we start our holiday almost was just not right. She then pointed us in the direction of where the car was, no left or right, or here or there, just a pointed finger in that direction. it almost felt like "get lost". Then, when we found the area, a young man came over, looked at our ticket and said we can take any car from over there. I asked where, and he said down there on the left. I asked him what he recommends, but he clearly could'nt care less. A bit of friendly advise does'nt take a lot of effort, does it ? There were 3 cars to choose from and to be fair, they all looked good, but on the one we chose, it did have a slight door dent. There were no walk around, no explanation of the vehicle controls, generally, nothing, as we had just been told to pcik a car and follow the signs out. Its just as well I had driven automatics before, but for someone who had'nt, like my father, the car could easily have ended up into the wall. All really unhelpful and not a piece of customer service in sight. I can only speak for ALAMO, but I would not recommend them. The standard of car ( Chevrolet Captiva LT ) was excellent though. Quite new and easy to drive. Don't be fooled by all the extra selling when you get there. In my opinion, you don't need it. When I book things, I generally want to feel like all the hard work and hassle has been done back at home, and now is the time to relax and enjoy my holiday. I don't want a hard sell. It should be very straight forward, but I guess everyone these days is looking to con tourists out of their spending money. That's how t felt. In summary, US Car Hire, great, ALAMO, exceptionally poor. They need a lesson in teaching them what customer service actually means. In balance, the three stars is only due to US Car Hire. It would be zero if it was just based on ALAMO.

Intermediate SUV

New York - John F. Kennedy Airport (JFK) on 01 Nov 2013

Customer rating:


Excellent service, very well organised. Friendly staff from pick up driver to rep at kiosk. Looked after was quickly & efficiently

Intermediate SUV (IFAR)

Boston International Airport (BOS) on 29 Oct 2013

Customer rating:


Good service all round from US Car Hire and Alamo. The new multi-million dollar Car Rental Centre at Logan Airport worked well once we found out that the new transportation system buses leave from a different spot than before!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 29 Oct 2013

Customer rating:


The car hire experience went smoothly however Alamo staff stated that there was no option to return the vehicle with a full tank of fuel and their choice of vehicles was poor. I ordered an intermediate SUV. The sales staff tried to get me to upgrade to a BMW X3. This was declined. the only choice of vehicles was a Suzuki Grand Vitara or a Mini van. I have been using Alamo for 20 years and this was the worst selection I have ever had.US Carhire system is good, Alamo are now disappointing.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 28 Oct 2013

Customer rating:


No choice of vehicle as only one left- not clean inside and used a massive amount of petrol compared to the same cars hired previously.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 26 Oct 2013

Customer rating:


First time using Alamo, registered for kiosk in advance before travel so it was very easy to use and collect the car without needing to go to the desk. We had a choice of 4 Medium SUV, we chose one of 2 Nissan Rouge's and were off out of the airport in under 10 minutes, great service!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


alamo self service check in was great - lots of unhappy people queueing for ages at the desk

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Oct 2013

Customer rating:


Queue at Alamo desk at Orlando airport very long and not pleasant after a long flight.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 19 Oct 2013

Customer rating:


Rented a Dodge Grand Caravan from Alamo with additional Gps unit at Orlando Int Airport. Unfortunately I was given the incorrect charger cable for the unit so I had to make a 30 mile trip to another Alamo office to get it replaced. The car was fab. The GPS unit problem sucked!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Oct 2013

Customer rating:


No issue with customer service, although I didn't think much of the vehicle we hired ... Although it was my choice, I certainly wouldn't hire a Chevrolet again. That aside, everything was straight forward and well organised.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 17 Oct 2013

Customer rating:


I had to pay for an additional driver! Usually I do not have to pay extra.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 16 Oct 2013

Customer rating:


All my pre order enquires were handled prompt and efficiently by US Car Hire, who as usual were excellent. Unfortunately, as always, we had to go through the usual 'hard-sell' that customers experience at the Alamo Desk at Orlando Airport, when their sales reps press you to upgrade the car you've already paid for; also to take road-side assistance; and pay for a full tank of petro on return. It's all really annoying and time-taking, when you are tired after a long flight, but we didn't allow ourselves to be brow-beaten. The airport reception experience, is however the only criticism of Alamo, who offer an excellent selection of good, clean cars.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Oct 2013

Customer rating:


Great rental and the process at Orlando was easy. Picked up another car today 23rd Nov booked through your company had the opposite experience.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 14 Oct 2013

Customer rating:


The process of ordering the car from us car hire was very easy. I used the kiosk at Miami airport and found it very efficient and avoided at least an hour wait as I counted 20 people in the queue at the desk. Would definitely recommend us car hire to friends and family.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Vey easy and no problems at all