What Do Our Customers Say?

Luxury 4 Door (LDAR)

Miami International Airport (MIA) on 16 Jul 2014

Customer rating:


We had a bad experience !! I have paid for an Cadillac DTS, Luxury 4 door LDAR Alamo gold card as you can see. Paid $ 1,279.08. At Miami Airport I asked for the rental car, but Alamo said that there is no Cadillac DTS but a smaller Cadillac (gts or cts) and US Car Hire should now that.I repeated that Alamo has to give us a simular car, but Alamo said this simular is the smaller Cadillac, but to small for our luggage. I paid additional $ 1.034 for Aloma for a GMC Acadia. Totaly I paid $ 2.313 for 3 weeks SUV car. Too much. Is this the normal procedure by US Car Hire and Alamo, than I have too seek for other rental car services next times. We claim theirefore the additional payment $ 1.034 from US Car Hire.

Fullsize 4 Door (FDAR)

Sanford International Airport on 16 Jul 2014

Customer rating:


Very easy booking system, very good value. easy check-in process with Alamo, no-fuss process and being able to choose your own car is a great idea. Had to call in to one of Alamo's repair shops due to the 12v socket not working but was dealt with quickly and without a problem. Actual car was perhaps a little 'tatty' - it had 32000 miles on the clock - would expect newer/less mileage cars. Overall, very happy and would use your service again on our next visit to the USA.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Jul 2014

Customer rating:


Excellent Car, well prepared and totally trouble free for duration. Pick up service was good with new self service kiosks. It would have been excellent if I didn't have to repeat all details, despite having done this online in advance. However, even accounting for this delay it qualifies as the quickest hire car pick up I have ever experienced in the USA and certainly beats waiting in the huge queue (line).

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 15 Jul 2014

Customer rating:


Having read the on-line horror stories about renting from Miami Airport and the hard-sell and queues to expect at car rental counters, the reality could not have been different. Alamo were quick and efficient. No hard-sell for extras. Downstairs in the car pick up area, the supervisor immediately upgraded for free as the type of car booked was still being cleaned. During the rental, we emailed to clarify the Sun Pass Toll set up and Alamo returned the email very quickly. Return was also very smooth.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Jul 2014

Customer rating:


We were in Florida for a few weeks, so for the first couple of weeks we drove an 8 seater Toyota sienna. This is an excellent car with plenty of room. We returned the 8 seater when my parents went home and were delighted to have a choice of a number of brand new Chrysler 7 seaters. The one we choose had leather upholstery and a dvd player which was ideal for trips to the beach!! Our experience with Alamo over all was excellent. Our experience with US car hire has been top class, we recommend them to anyone we know traveling to the US.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 15 Jul 2014

Customer rating:


Excellent no problems with uscarhire will definitely use again.

Intermediate SUV (IFAR)

New Orleans International Airport (MSY) on 15 Jul 2014

Customer rating:


I always go back to this site, never been disappointed. good value, no arguments when we get to the car rental location.`

Intermediate SUV (IFAR)

Los Angeles International Airport (LAX) on 15 Jul 2014

Customer rating:


Once again the service provided was excellent and we will use you the next time. We do think that Alamo could employ more cheerful people in the service industry than Fred who works at LAX airport. Miserable man who failed to offer us any extras (we would have rented a GPS)

Luxury SUV (LFAR)

Miami International Airport (MIA) on 14 Jul 2014

Customer rating:


Nevermore!!! Nevermore Alamo and uscarhire I plaid for a car and received very different one

Standard SUV (SFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


Great service. The only thing I dont like is the hard sell the car companies give to try and buy upgrades ect - but you send excellent notes out to warn us about it so not a problem.

Luxury SUV (LFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


The class of car we booked was not available when we arrived. We were given the class below and later exchanged upon our insistence

Mini Passenger Van (MVAR)

Fort Myers Southwest Florida International Airport (RSW) on 14 Jul 2014

Customer rating:


A really excellent experience from start to finish. Contact with the company in the UK to amend our booking was dealt with speedily and efficiently, there was good advice on dealing with the local car partners in the US, and the chosen partner was top notch. Will book with them again without hesitation.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Jul 2014

Customer rating:


Everything about the car hire was smooth sailing, from ordering and paying through us car hire.com to picking car up from the airport the only reason I didn't give it the full five cars was because there was only one car left when we arrived so not the variety of choice we were led to believe, but it was peak season so understood they would have been swamped with rentals, I have used us care hire before and would definitely use them again and have recommended them to family and friends

7 Seater Passenger Van (MVAR)

Minneapolis - Saint Paul International Airport (MSP) on 14 Jul 2014

Customer rating:


This site is terrific. I always get what I pay. And Alamo is the best car rental in the USA.

Economy 2 Door (ECAR)

Las Vegas Airport (LAS) on 14 Jul 2014

Customer rating:


Excellent service!