What Do Our Customers Say?

Standard SUV (SFAR)

Orlando International Airport (MCO) on 11 Sep 2014

Customer rating:


Once again a no hassle car hire. Always pleased with US Car Hire and will continue to use them.

Compact 4 Door (CDAR)

Orlando - Walt Disney Car Care Center on 11 Sep 2014

Customer rating:


No problems at any stage. Alamo were fine, but it was cheaper (lots) to book through this site than going to them direct....heavy charges for returning car to different location, even though only a few miles. Would use you again and will recommend. Good communication prior to departure as well. Thank you.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 10 Sep 2014

Customer rating:


I have used the company on several occasions and cannot fault the booking, the cars or the rental companies (usually) Alamo. All was smooth from beginning to end and have recommended them to my friends.

7 Seater Fullsize SUV (FFAR)

San Francisco - Union Square on 10 Sep 2014

Customer rating:


Booking through US car hire was excellent website easy to use confirmation and instructions received clearly. However Alamo experience was dreadful! Arrived prior to 9am to collect car at 9am. Wasn't given access to office to use service booth even though had registered for it, had to queue in the street to wait to get in. Was then told we had to queue to be served, I decided just to go ahead and use booth as per email. Followed instructions and then have to go and collect keys to be told they didn't have what we had ordered. By now this was gone 10am. A manager offered a minibus as replacement which we declined. Was then told they could get a car from the storage but it would need washing, vale ting and fuelling may take a while. After further complaining and another hour we collected a Chevy Tahoe, which although dirty inside we were happy to take as we had left luggage and parents at the hotel which we were supposed to have checked out of by 11! Not a pleasant experience in the Alamo office. We were not the only customers experiencing these problems. Staff also tried to sell us the extras including a sat nav (we took our own) but when we got in the car it already had sat nav.....glad we didn't pay extra for that. All in all a morning which should have been spent travelling enjoying the scenery instead a lot of stress.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 09 Sep 2014

Customer rating:


Even though we were happy with our overall experience we were unhappy that the spare key we were given was welded together with the other keys no allowing us to separate the keys as we always do and therefore incurring us a cost when our car self locked and we had to pay for a locksmith to call out to open our car. We should have had the facilities to separate the keys to avoid this from happening

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 09 Sep 2014

Customer rating:


my rating is 4 the only problem was dirty with chocolate

Luxury 2 Door (LCAR)

Miami International Airport (MIA) on 09 Sep 2014

Customer rating:


i HAD TO WAIT 20 MIN TO GET THE CAR. OTHERWISE. EVERYTHING WAS OK

Standard SUV (SFAR)

Phoenix Sky Harbor International Airport (PHX) on 09 Sep 2014

Customer rating:


Everything went very smoothly, although Alamo did try to get us to upgrade, at about $400, to the vehicle that they gave us anyway. We had booked a Jeep Cherokee but got a Nissan Armada.

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 08 Sep 2014

Customer rating:


The pick-up from Fort Lauderdale was straightforward with easy access to the freeway for our journey to Naples

7 Seater Passenger Van (MVAR)

Fort Lauderdale International Airport (FLL) on 08 Sep 2014

Customer rating:


Excellent service and we got to pick our Dodge caravan from a whole selection of van's!

Standard SUV (SFAR)

Tampa Airport (TPA) on 08 Sep 2014

Customer rating:


Just a very easy and honest transaction. Used before and will use again without question.

Compact 4 Door (CDAR)

Tampa Airport (TPA) on 08 Sep 2014

Customer rating:


we've been renting cars through USCar Hire for a long time and never had a problem

7 Seater Fullsize SUV (FFAR)

Atlanta International Airport (ATL) on 08 Sep 2014

Customer rating:


straightforward booking on web site and any queries answered with a phone call

7 Seater Fullsize SUV (FFAR)

Sanford International Airport on 08 Sep 2014

Customer rating:


We were never made aware at the desk to bring the car back full of fuel, if we had been done so, it would have been handed back full, were then ripped off for fuel at $4.95 per gallon by Alamo. And a full tank, when it had 1/4 full. Don't think will use again

Standard SUV (SFAR)

Orlando International Airport (MCO) on 07 Sep 2014

Customer rating:


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