What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


got an impala which was nice but realsed it did not have key fob and no central locking.drove back to airport next day 45 miles each way and changed car for an altima which was nice. they knocked $15 off my bill. not a lot when you consider milage and time involved.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


Very smooth. No problems

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


A good experience overall.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Nov 2012

Customer rating:


by all means book alamo kiosk for speedy transition to your vehicle, only us it if there is a huge que, not user friendly, ended up the assistent who was there helping various people trying to compete with this machine, ended up radioing across to garage where filled in a form there, staff very helpful, no problem with car or returning it

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 22 Nov 2012

Customer rating:


As we arrived on Thanksgiving, it was very busy. The queue for Alamo was appallingly long, while the other rental desks were free. We were not alone in having booked in advance, but the machines would not accept confirmation of the booking - I tried twice, went through the entire process, and still was referred back to the desk. There were no cars left in the size we booked so were upgraded. This is the second time we have hired a car with Alamo through USCarHire, and have been very happy with the service, but I do feel that Alamo should have had more staff available as they must have known how many vehicles had been pre-booked. Or they should resolve the problem with the automatic tellers - several people had problems with them.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 22 Nov 2012

Customer rating:


Our problems were not with yourselves but with Alamo.After a long journey(2 flights)and an hour and twenty minutes in customs we thought at least the cars would be quick ,how wrong we were!The speedy booking was a total waste of time as they don't accept international driving licences.We then had to join a queue of about 40 families,an hour and a half later we reached the counter.Our party hired 4 cars through yourselves 2 were straight forward but they said we had not booked silver cover for the other 2 and insisted we pay a further 292 Dollars or have only 1 driver per car,we decided on the latter which was quite inconvenient.Only good thing was we all got bigger cars than we paid for,but even this proved difficult for one driver and they hardly used it as they were not confident.WE will never use Alamo again found them very unhelpful.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 22 Nov 2012

Customer rating:


The process of ordering the car etc in the UK was very good, but it fell down at Orlando Airport where the Alamo desk was again woefully under staffed. A surly member of staff did nothing to enhance the experience. I would readily book through US Car Hire again. Probably not so with Alamo.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 22 Nov 2012

Customer rating:


Fast, efficient and a good price. Sensible insurance approach. Thank you.

Economy 2 Door (ECAR)

Boston International Airport (BOS) on 22 Nov 2012

Customer rating:


Álamo updates to a better car for a little inconvenience, and the new car was great!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 21 Nov 2012

Customer rating:


This is the 4th car I have hired through USCarHire.com and cannot fault the service, ease and value across the board. I will ALWAYS use you for hire in the U.S. Thank you VERY much.

Fullsize 4 Door (FDAR)

Miami Downtown Intercontinental on 21 Nov 2012

Customer rating:


Everything was excellent! very nice car

Compact 4 Door (CDAR)

San Diego International Airport (SAN) on 20 Nov 2012

Customer rating:


The car was in fairly good condition and, taking everything into account, I have to say that the price was very competitive. Nevertheless, there has been some pitfalls. The car was not clean at all in the cabin. The guy at the rental desk tried to charge a second driver and the gps which was already included in the price. Thanks god that everything was specified in the booking confirmation we had with us! And at last - but this is more a general consideration rather than a disservice - do not extend the rental period, the fees are extremely high (from 30 to 75 dollar a day!)!

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 20 Nov 2012

Customer rating:


very good

Intermediate 4 Door (IDAR)

Gainesville Airport (GNV) on 19 Nov 2012

Customer rating:


Everything went smoothly; we were expected and the car was waiting, the car was reliable. However, it was the only car in the US without central locking and that's a problem with four doors. Also, it's not easy driving the Interstates without cruise control.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 18 Nov 2012

Customer rating:


Alamo could have done with more people on the desk.