What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Jun 2013

Customer rating:


I found US car hire very efficient and competitive in their pricing also kept me updated constantly throughout my booking. The only problem i had was with the Alamo self service kiosk at Atlanta airport which refused to issue a vehicle to me even though i had pre registered on their website and i had to then line up in a long line to see a counter agent who then preceded to try and up sell me a larger vehicle and breakdown cover etc. I appreciate that this is not a uscarhire problem however there are assurances on the website that this kiosk would work for Irish driving license holders. This was frustrating after a nine hour flight and a 1 hour wait for luggage. I would however definately use UScar hire again.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Jun 2013

Customer rating:


Your service was really good. Dollar let me down as they charged me with Roadsafe in a very underhand manner and I only found that out upon my return to the airport to return the car. You are ok..Dollar are not.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Jun 2013

Customer rating:


Very good exp

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 15 Jun 2013

Customer rating:


good quality car,very friendly staff i am a returning customer who will return again.

Standard Convertible (STAR)

Sanford International Airport on 15 Jun 2013

Customer rating:


Dead easy. Avoided the queue with save time.

Fullsize 4 Door (FDAR)

Sanford International Airport on 15 Jun 2013

Customer rating:


Easy to use, a pleasant experience, friendly staff and the car was great, would definitely use US Car Hire again.

7 Seater Passenger Van (MVAR)

New York - Manhattan - W. 44Th St on 14 Jun 2013

Customer rating:


EXCELLENT SERVICE BOTH AT PICKUP AND RETURN.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 13 Jun 2013

Customer rating:


Simple, easy and got what I ordered at competitive price.

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 13 Jun 2013

Customer rating:


All good experience but automatic check in machines didn't work with UK licence (Have old style paper type.) no problems as no queue at desk.

Economy 2 Door (ECAR)

Los Angeles International Airport (LAX) on 13 Jun 2013

Customer rating:


Extremely poor customer service of Alamo. If they dont like what they are being told, they completely ignore the customer and act very rudely. I am very disappointed, especially as we have spent several thousands renting cars with Alamo and all we got back is a bad attitude and no customer appreciation.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 13 Jun 2013

Customer rating:


Great. Easy to do.

Standard SUV (SFAR)

Miami International Airport (MIA) on 13 Jun 2013

Customer rating:


Muy mal servicio de álamo y la mujer que me atendió muy grosera. Me dijo que no podía poner más de una persona extra de manejo pues me cobraría. Yo le comenté que tenía derecho de 5 driver por qué reserve el nivel gold y no me lo acepto MUY MAL SERVICIO DE ÁLAMO, MUY DECEPCIONADO.

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 13 Jun 2013

Customer rating:


Everything OK, as advertised!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 12 Jun 2013

Customer rating:


Excellent service throughout , thankyou

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 12 Jun 2013

Customer rating:


Excellent service