What Do Our Customers Say?

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 01 Sep 2014

Customer rating:


good over all thanks

Intermediate SUV (IFAR)

Sanford International Airport on 01 Sep 2014

Customer rating:


Another excellent service provided by us carhire.com and a company I will continue to use as the prices offered are hard to beat. Used Alamo self service kiosk this year at Sanford and found it actually took longer but that of course in an Alamo issue of course and doesn't reflect in us carhire.com

Standard SUV (SFAR)

Sanford International Airport on 01 Sep 2014

Customer rating:


Overall very good . Car was not as clean as I would have expected in side was grubby . Was not informed that I could get a pass for the toll roads. Ended up costing me a fortune + having to stop every few miles. Only found out when met a friend who had car from same depot. That aside no complaints very good .

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 31 Aug 2014

Customer rating:


Overall excellent service from start to finish, friendly and caring staff. I was booked in to use the quick kiosk, however the system wouldn't let me confirm my booking and I had to eventually go to the main desk.

Standard Convertible (STAR)

Los Angeles International Airport (LAX) on 30 Aug 2014

Customer rating:


I have no issues with the service offered by US Car Hire. Alamo at Los Angeles airport however is a different matter. Having book a convertible car it transpired that there were no such cars available on arrival notwithstanding I was 3 hours late. I was told that there would be a wait of anything up to 2 1/2 hours and there was nothing they could do to assist. They offered an alternative class which was unacceptable given the reservation. The manager (Manni) was arrogant and off hand. In the end a vehicle was made available after around 30 minute. I picked the car up at night and therefore didn't discover until the next day that the interior was splattered with mud. The drop off at Las Vegas airport was a much better experience and more like the service I have received previously from Alamo.

7 Seater Fullsize SUV (FFAR)

Naples Airport (US) (APF) on 30 Aug 2014

Customer rating:


Nice big car plenty of room, alamo assistant very helpful and plesent

Intermediate SUV (IFAR)

Boston International Airport (BOS) on 30 Aug 2014

Customer rating:


No problems. Really liked the kiosks rather than having to queue. No added extras other than petrol which was great

Standard SUV (SFAR)

Orlando International Airport (MCO) on 30 Aug 2014

Customer rating:


Overall a very smooth, trouble free and efficient service, with a good choice of vehicles available. Have used US Car Hire on several occasions and would have no hesitation in doing so again.

Standard 2 Door (SCAR)

Orlando International Airport (MCO) on 30 Aug 2014

Customer rating:


was easy and great to use!!!

Intermediate SUV (IFAR)

Washington - Union Station on 29 Aug 2014

Customer rating:


As usual excellent service. I have used you for the last 9 yrs of usa travel and will do again

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 28 Aug 2014

Customer rating:


This time I was not satisfied. I arrived at the airport late at night and after one hour of waiting in line at the Dollar, I reached the parking lot and had no car available. 40 minutes until I reach my car.

Standard SUV (SFAR)

Seattle International Airport (SEA) on 28 Aug 2014

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

Standard SUV (SFAR)

Seattle International Airport (SEA) on 28 Aug 2014

Customer rating:


Excellent service provided and the enhanced road service was second to none

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 27 Aug 2014

Customer rating:


Have used USCarHire several times, Good Service, Good Rates, No Worries or Problems

7 Seater Passenger Van (MVAR)

Sarasota Airport (SRQ) on 27 Aug 2014

Customer rating:


As usual, very easy to book online and the rental procedure went very smoothly as well. The only thing I would say needs a slight amendment is when you are online booking the car, you need a screen just to look at the car details to confirm everything is correct before clicking confirm as you can't quite see all the details beforehand. Very pleased.