What Do Our Customers Say?

Intermediate 4 Door

Orlando International Airport (MCO) on 11 Jul 2012

Customer rating:


It's the best service we've had in Florida with any car hire and it's our 20th year of holidaying in USA , already looking 4 next year so we will be back to you for our car many thanks

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 09 Jul 2012

Customer rating:


Excellent service. Good car selection. Offered upgrade when GPS did not work. Would definitely use again.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 03 Jul 2012

Customer rating:


Very well treated, organized, clean, stupendous.

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 03 Jul 2012

Customer rating:


Everything was arranged upon arrival, just proceed and pickup the car. Arriving at the parking lot we even received an upgrade to a full-size (requested Intermediate) without extra costs! Very pleasant experience.

Intermediate 4 Door (IDAR)

Kansas City Airport (MCI) on 26 Jun 2012

Customer rating:


THE CAR WAS VIRTUALLY BRAND NEW, NICE AND CLEAN INSIDE AND OUTSIDE , REASONABLY GOOD FUEL ECONOMY GIVEN SIZE OF CAR TRUNK SIZE GOOD FOR TWO LARGE CASES AND ONE SMALL HAND CASE

Intermediate 4 Door (IDAR)

Sanford International Airport on 22 Jun 2012

Customer rating:


Everything from start to finish was excellent, we really enjoyed our holiday was great and the car was great to, so thank you for everthing.

Intermediate 4 Door (IDAR)

Sanford International Airport on 22 Jun 2012

Customer rating:


The guy at Alamo charged me up front for a full tank of petrol without asking me. When I queried it he said it was cheaper that way - but that is a lie. When I got the bill I saw that I was charged $63.59 to fill the car. I don't think it would cost me anymore to fill the car up that that and of course there was no way you can return the car empty.

Intermediate 4 Door

Miami International Airport (MIA) on 18 Jun 2012

Customer rating:


From booking car to rental, everything ran very smoothly. At Miami we were given free upgrade,hence the reason I use Alamo! Once again, delighted with car rental and plan to use US Car Hire in 2013!

Intermediate 4 Door (IDAR)

Sanford International Airport on 15 Jun 2012

Customer rating:


Had no real problems, just chose the wrong car because a. I did not realize how small the boot was and b. we had a 7 hour delay and just wanted to get to the accommodation quickly. The Alamo quick check-in kiosk was a waste of time.

Intermediate 4 Door

Orlando International Airport (MCO) on 13 Jun 2012

Customer rating:


The car hire experience with yourselves was fine ; with Alamo less so as I have explained in the e mail I sent you . There is little point in going over the problems we had but we would like a response at some stage to the points we raised .

Intermediate 4 Door (IDAR)

Orlando - Walt Disney Car Care Center on 12 Jun 2012

Customer rating:


Collected at Disney car centre and asked for the dodge caliber as it is a hatch back and more useful to us than a saloon. Good value at 129 sterling. Staff there are helpful and on previous occasions have changed the car when we had been unimpressed and dissatisfied with the original car given,

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 09 Jun 2012

Customer rating:


Fairly smooth transport to car hire pick up. Despite registering in advance the automatic booths would not except our reservation. They only seemed to work with US citizens bookings which was anoying to have to queue after a long flight. We then got the hard sell from the rep over the insurances despite making it clear we had everything covered. After this we got the hard sell about upgrading to a SUV. Anyone who has not done their research or perhaps does not understand fully what they have already paid for could easily get led into paying again. Unecessary stress that you dont need after a long international flight. We stood firm and got what we had paid for. Funny thing went we got to parking lot we were given a free upgrade as the had no cars left in our group so we got the SUV for nothing. Overall good experience from US Car hire but Alamo can be a pain with their pushy staff.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 07 Jun 2012

Customer rating:


After we passed through customs, the good folks in Alamo speedily processed our booking and made sure that we knew where we were going before we left. A very pleasing experience on this occasion.

Intermediate 4 Door (IDAR)

Sanford International Airport on 02 Jun 2012

Customer rating:


Excellent customer service.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


After a 9 hour flight to be asked to choose from a line of cars is a little exhausting, the choice we made was not a good one (you could argue our fault!) the car was below standard and only just acceptable in terms of performance.No e/w, no c/l, high mileage and a poor drive.