What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


We booked a Dodge Grand Caravan through US Car Hire and used the Alamo kiosk at Orlando airport to save time. Everything went very smoothly and the car was great and spacious enough for our party of 6 adults and our luggage. We will definitely use US Car Hire again next time we holiday in the US.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


Have used US Car Hire before, I would recommend for competitive prices and great customer service. From the point that you make an initial enquiry you get good clear information and are supplied with all you require via email making the whole transaction very easy. The car was fantastic quite new and with loads of extras you would not expect in a hire car. The only issue I had is with the fast check in at the Airport with Alamo. I had submitted all my data prior to leaving home and just expected to input reference numbers etc to confirm at the airport. Unfortunately after entering most of the details again at the kiosk, the machine told me I must queue up, a queue that had now grown considerably in size. The customer service rep advised me that the fast check in was not designed for foreign drivers?? Would probably advise check in normally in future. Apart from this issue everything was else was excellent and I would defiantly use again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 19 Jul 2013

Customer rating:


Excellent as always

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 19 Jul 2013

Customer rating:


Excellent service!

7 Seater Passenger Van (MVAR)

Sanford International Airport on 19 Jul 2013

Customer rating:


Everything was great apart from getting charged extra because we picked up 2hrs early, however we dropped off 3hrs earlier on day of return, yet no refund for that ! The booking was estimated times 3pm collect to 3pm return , you'd think the same would apply dropping earlier in benefit of refund to us !

7 Seater Passenger Van (MVAR)

Sanford International Airport on 19 Jul 2013

Customer rating:


excellent experience. site easy to use reminders helpful to print off voucher. alamo at Sanfor quick, staff delightful and car was great thank you

7 Seater Passenger Van (MVAR)

Sanford International Airport on 19 Jul 2013

Customer rating:


great service, easy process and with the Alamo express checkout. beat the queues. would recommend and certainly use again.

7 Seater Passenger Van (MVAR)

Chicago - OHare Airport (ORD) on 19 Jul 2013

Customer rating:


Brilliant service.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 19 Jul 2013

Customer rating:


We gave you a 5, because of the excellent service when we arrived to pick up our van and the van itself which was fabulous. We already recommend you to our friends & family and will definitely hire with you the next time. Thanks very much

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 18 Jul 2013

Customer rating:


Very easy, no problems at all.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 18 Jul 2013

Customer rating:


It was great to have all paperwork sorted out before collection as it cut out the sales pressure when collecting the car also all prior advice given by USCAR Hire was very useful . I had chosen the kiosk collection with Alamo but had problems with it as the other driver had forgot his licence a supervisor called Lealand noticed that we had a problem an did his utmost to sort it out and speed up the car collection without him we would have been lost all in all the experience I had fom USCAR Hire and Alamo was very positive and I would use bothe the next time I rent a car

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 18 Jul 2013

Customer rating:


They only had 2 dodge caravans and the one we chose had no keys the next one had wet carpets which they had just washed.....so back to cabin in the garage where a guy found us a town and country van.....which was fine

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 17 Jul 2013

Customer rating:


Your service was good however when arriving at the airport I tried using the self service machines and after 20 mins gave up. The Alamo rep was quite rude stating they only work for US licence holders. I explained that I had been trying for 20 mins and that I was not very happy about it he just dismissed me and tried to sell me $260 worth of extras that I did not need, ie bigger car, more insurance ect. I will use your company again however my steer clear of Alamo.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 13 Jul 2013

Customer rating:


I should have known before U.S. Car Hire

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Jul 2013

Customer rating:


Grieta service