What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Jul 2012

Customer rating:


Very good but would prefer not to have to queue to pick up the vehicle. The line was long and took 45 minutes to proceed to the counter.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Jul 2012

Customer rating:


Filled in all the details to use the Alamo self check in desks. The kiosk took a lot of information and at the last second did not complete. Wasted time and then had to join the queue to be served at the normal desk

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 13 Jul 2012

Customer rating:


Every thing was ok and according to what was expected. Thanks

7 Seater Passenger Van (MVAR)

Houston - George Bush Inter-Continental Airport (IAH) on 13 Jul 2012

Customer rating:


Excellent service from your staff at the moment of the booking via internet. Also excellent service from Alamo..... Highly recommended. Well done... thanks

Mini Passenger Van (MVAR)

Boston International Airport (BOS) on 10 Jul 2012

Customer rating:


We got a super Sienna Mini Van this time with Alamo, and Alamo told us they were going to reduce the original price US$90.00 because we rented with them and US Car Hire a few days before. The only bad thing was, that Alamo charged my credit card again with the payment of the Van, when I returned it, and US Car Hire charged too when I did the reservation. Now I have 2 charges in my credit card, for the same vehicle. I did the reclamation to US Car Hire, but it tooks 28 days to answer me back. I hope the can take off one of the charges.

7 Seater Passenger Van (MVAR)

Sanford International Airport on 10 Jul 2012

Customer rating:


Firstly I would like to say that the service i received from the staff of Alamo on arrival at Sanford airport was first class. However on returning the vehicle full of fuel as required under my rental agreement I discovered that they had charged me £49.15 for fuel. I did not notice this when they handed me the receipt. However my flight was delayed by 24 hours and I returned to the Alamo service desk and questioned a member of staff regarding the charge. He informed me that their had been a mistake and that he would sort the issue for me. He took details of my rental agreement and told me that he would speak to his supervisor and the money would be refund to my account it is now the 31 July and on check my credit card account the money has not been refunded to me. I would be obliged if someone from your company could make contact with Alamo and have the money refunded to my account. I would have given the service I got a 5 however I feel that I have been ripped off and would rate the service from Alamo as a 1

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 10 Jul 2012

Customer rating:


Just perfect. Getting and returning the car was no hassle at all.

7 Seater Minivan

Orlando International Airport (MCO) on 09 Jul 2012

Customer rating:


I can't complain about your service one bit but Alamo offered to upgrade me to the 8 seater which I did consider when booking with yourselves at an extra £138 but in the end up stuck with the 7 seater, well they wanted $350 which I thought was laughable. If they can they do seem to want to stitch you up at every opportunity.

7 Seater Passenger Van (MVAR)

Las Vegas Airport (LAS) on 09 Jul 2012

Customer rating:


No problems

7 Seater Passenger Van (MVAR)

Boston International Airport (BOS) on 06 Jul 2012

Customer rating:


Very good price for the car hire. Much cheaper than arranging it in the USA. They tried to upgrade me to a GMC suburban for twice the price ie another 62 dollars per day. I politely declined. Alamo were helpful and open 24 hrs a day at the airport

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 03 Jul 2012

Customer rating:


Car was infested with ants and we had to buy a insecticide to kill them. Car could have been a lot cleaner

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 03 Jul 2012

Customer rating:


Car was infested with ants and we had to buy a insecticide to kill them. Car could have been a lot cleaner

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Jul 2012

Customer rating:


A USCar Hire foi ótima. Quando chegamos ao aeroporto, já estava tudo acertado. Fizemos o check in na máquina da Álamo e fomos direto pegar o carro. Recomendo!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Jul 2012

Customer rating:


We actually required the vehicle for 58 days but could only book maximum of 31 days with your system. We had to make 2 separate bookings to get what we wanted and had to return to the airport to rehire the same vehicle

Mini Passenger Van (MVAR)

Sanford International Airport on 01 Jul 2012

Customer rating:


Everything went well and we were not pestered for upgrades or additionhal fees. The fast check-in kiosk at Sanford did not accept all our previously logged data so we had to go to the rental desk which was a polite and fairly quick experience. We could have benefitted from a little more explanation about instruments , fuel type, etc. Vehicle was great,nearly new,beautifully clean and very well valetted and generously appointed.Collection and handback very efficient and fuss-free. Alamo staff polite and efficient.