What Do Our Customers Say?

Mid Size SUV / 4x4

Tampa Airport (TPA) on 26 May 2012

Customer rating:


Really graet service from the US Car Hire team. Heavy pressure from the sales exec at the Alamo counter (Tampa) to upgrade, along with moaning about the Save-Time Kiosks as they will do them out of a job. I had registered but the Kiosk was not operating - agent told me it wouldn't work anyway for UK until next year when new Kiosks were installed (strange comment as you would just upgrade the software). Half expected the heavy sales prssure and Kiosk problem so idn't feel it necessary to raise as an issue.

12 / 15 Seater Passenger Van (FVAR)

Sanford International Airport on 26 May 2012

Customer rating:


FIRST CLASS SERVICE FROM START TO FINISH 2 ND TIME OF USE AND WILL NOT BE THE LAST WELL DONE.

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 26 May 2012

Customer rating:


Excellent

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 24 May 2012

Customer rating:


Very good

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 24 May 2012

Customer rating:


Generally the experience was good. We were travelling as a family group and hired two vehicles. The van was fine but the other vehicle (convertible) offered no choice other than a Chrysler Sebring. Your site shows the Ford Mustang which was our preferred choice. At Miami airport there were only Sebrings. Alamo are advertising a choice of vehicles and should provide this. Travelling from the UK, the Ford Mustang represents the iconic American convertible and we were very disappointed there were none available. At such a large rental facility perhaps it would be a good idea to increase stocks of Mustangs or stop advertising them. Your feedback would be appreciated

7 Seater Minivan

Orlando International Airport (MCO) on 24 May 2012

Customer rating:


Having used US Car Hire a number of times now, I cannot think that I would use any one else for cars in the future. Great service, Keep up the good work. Many thanks.

Standard Convertible (STAR)

Miami International Airport (MIA) on 24 May 2012

Customer rating:


Very good - straightforward and good value

Mini Passenger Van (MVAR)

Orlando - Walt Disney Car Care Center on 24 May 2012

Customer rating:


Pick up fine - made fairly obvious that the driver wanted a tip! Pick up ok no issues

7 Seater Fullsize SUV

Orlando International Airport (MCO) on 24 May 2012

Customer rating:


Although we had pre registered to use the Alamo kiosk unfortunately on this occasion it didn't work and we had to go to the desk, however there wasn't a queue so we weren't too unhappy. There weren't any Tahoe's in the parking lot so they offered us a Suburban, we've had this model before and loved it so were quite pleased. The keys were already in the ignition of the car when we drove out and it was only when we got to the villa and parked up that we realised there was no 'zapper' for locking the car and we had to lock the car using the key, slightly inconvenient but not too much bother. But when I came to unlock the car the alarm went off - basically we discovered that you had about 5 seconds to get the key in the ignition once you'd opened the door or you were treated to an ear splitting siren. I will certainly never rent a car with this set up again and will in future always check the keys! Lesson learnt! USCH update: Alamo had some initial problems with the Kiosks for our customers, but these are now rectified and all customer with us can now use the Kiosks with no problems.

Full Size 4 Door

Miami International Airport (MIA) on 24 May 2012

Customer rating:


i found when i got back to england that i had been charged for a toll pass which i did not ask for and did not use as i paid cash!!!!! this should be made very clear at time of car collection. I am not happy about this so will not be using your company again.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


Just perfect.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


After a 9 hour flight to be asked to choose from a line of cars is a little exhausting, the choice we made was not a good one (you could argue our fault!) the car was below standard and only just acceptable in terms of performance.No e/w, no c/l, high mileage and a poor drive.

Seven Seater SUV / 4x4

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


We have used US Car Hire a number of times now and have always had a great experience with them. Very simple and easy to website always hassle free. The car we had this year was very dirty inside though when we picked it up from the airport

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 May 2012

Customer rating:


We have no complaints about your part of the car hire service. However we had a very bad experience at Orlando airport. When we went to pick the car up we were informed by one of the staff on the desk that the car we had ordered would not be big enough to fit our bags in (there were 4 adults in a midsize S.U.V.). We told him that we had looked at video footage on your site that indicated that there would be plenty of room. He said that you must be showing false footage of a bigger S.U.V.and showed us a photo in a book that he had which showed only about 4" 0f room in the boot to put cases once the seats were up. He swore that this was a true photo and being honest people ourselves we believed him We were very tired after a long flight and took his word for it eventually and paid him nearly $500 more for the bigger vehicle. When we got to the pickup part out of curiosity we asked to see the boot of one the same as the one we had originally booked n paid for( Midsize) n there was enough room for all 4 large cases and more! We went to confront the desk agent who just said OK fair enough n changed it back. We were all disgusted that someone could lie like that n show false pictures. What a scam! We were left with a very bad impression of the staff at the Alamo desk over there. It has not put us off using your service, in fact we have booked a car with you for next April, but we will be prepared for it if anyone tries to get more money out of us by lying. Arnold Thomas

Intermediate SUV (IFAR)

Atlanta International Airport (ATL) on 23 May 2012

Customer rating:


Great service as always.