What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 25 Apr 2013

Customer rating:


Everything went as smooth as silk!!

Economy 2 Door (ECAR)

Sanford International Airport on 25 Apr 2013

Customer rating:


We booked the day before we flew and all went very smoothly. Alamao did not have the car we booked but as usual gave us one of a higher class. We opted for Gold and for that extra peace of mind on being ALL inclusive and no need to refill on return, made the rental experience even smoother and quicker either end.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 25 Apr 2013

Customer rating:


el trato del personal de alamo es terrible, siempre tratan de venderte algo adicional y si no compras te atienden en forma grosera. La reservacion estaba y la tarifa sin problemas. Us car hire excelente el problema cero yo, es de alamo. gracias

Compact 2 Door (CCAR)

West Palm Beach International Airport (PBI) on 24 Apr 2013

Customer rating:


Excellent service from Alamo.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


Very good service.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


The Kiosk was not working at the end, so I evenso had to wait a long time in the que. The Alamo employe was a little difficult and tried to sell me an upgrade and insurence and and extra gas (empty back). Later in the garage I heard that there were no intermediate, and I got an midsize SUV. That was an very nice car.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


Would be better if more agents were available at the desk when picking up the car

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


Awful. Because of a queue, I was summoned to a self check out point, which I have used in he past. After a good 8 minutes of punching details in, it told me to go to the queue. I asked the assistant around the kiosk why, he said because you are foreign. I said well you knew that before, he then muttered to another customer, we always like to get US customers through before them!! I them had to queue for well over 45 minutes, to be given a very, very hard sell by the person behind the desk. All the people in the queue were non US citizens, and given a hard sell. I know that it was a quiet time for people coming to the USA but really, this is disgusting. I was asked more than 12 times did I want to upgrade, which was always no, and then had the cheek to say why? I do not appreciate this, and his borders on discrimination to people from overseas.. Also the choice of car in the lot was limited to 2. The car was high milage and did not have a good clean. My wife found sweets, hair bands and a set of keys under he passenger seat.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


I always use US Car Hire for my rental requirements in America and have only one complaint - it has been the case that in many instances, the car received isn't what I anticipated (or hoped for).. It's the correct group but it is never as per the indicated selection on the website. On 2 occasions I've booked a convertible and the suggested cars on the site have been mustangs or similar but have both been Chevrolet Sebrings (I even predicted it with my wife before we collected the car last time around and sure enough, it was.)On one other occasion, I booked an SUV and got the absolute smallest available.. It won't stop me using your excellent service as there are never any other issues. By the way, this time I used the Alamo fast-track kiosk and it was a great service (very impressed..)

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 24 Apr 2013

Customer rating:


2nd year in a row....no hassle at check in like Dollar....keep up the good work...excellent. Only (minor) complaint...still can't get speedy check in to work....british passsport thing. Apart from that ...great. Dave Stewart

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 23 Apr 2013

Customer rating:


From start to finish the car hire through you was first class. The booking process itself is very straightforward, all the documentation is clear and arrives promptly. There was nobody waiting at the National desk and the paperwork was dealt with very quickly. We were soon on our way in our chosen car. Excellent service! I see no point in looking elsewhere.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 22 Apr 2013

Customer rating:


we have used us car hire before and have found it to be very good as if you pay for everything up front there is no hold ups at airport pick up or drop off and with no extras to pay thankyou for a trouble free rental

Intermediate 4 Door (IDAR)

Tampa Airport (TPA) on 22 Apr 2013

Customer rating:


As usual the booking process went through without a hitch. Collection at Tampa was through the Alamo self-help kiosks, wasted time inputting a lot of details that Alamo already had, this after a long day, only to find that the reservation could not be dealt with at the kiosk as we still had to go to the counter. The Alamo self-help kiosk system, certainly at Tampa, needs investigating.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 21 Apr 2013

Customer rating:


Nice clean newish car

Compact 2 Door (CCAR)

Fort Lauderdale International Airport (FLL) on 21 Apr 2013

Customer rating:


No problems at all. Chose our own car, a great Fiesta, American model, really nice. Have used this car hire site many times and haven't ever had a problem. I would recommend it.