What Do Our Customers Say?

Standard SUV (SFAR)

Sarasota Airport (SRQ) on 29 Dec 2015

Customer rating:


Excellent service as always

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Dec 2015

Customer rating:


Excellent service from uscarhire as usual, we have booked most of our car hire with uscarhire for many years, always with Alamo and have no complaints so far.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 Dec 2015

Customer rating:


Excellent vehicle Alamo were great

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 28 Dec 2015

Customer rating:


I started with the price which was the best I could find, the documents were received and all in order. I would have given them full marks except in the details they sent me I was advise to use the automated Alamo system at the airport, after waiting in a queue ( a line in the USA) It was rejected as my hire was for more than 28 days. The computer at the car hire firm would have known this. Apparently it was included in the small print. Who reads the small print?

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 28 Dec 2015

Customer rating:


My experience with US Car Hire was very good. I had queries before we went that were answered swiftly & the Alamo desk in Miami was efficient (when we finally reached it) although the guy still tried to upgrade us so be WARNED don't do it! We took out the breakdown cover with US Car hire before we went & I think people need to be aware that if you require assistance you call out Alamo or whoever your rental co. is but you have to pay for any repairs & then claim your money back. Fortunately we didn't use it & I guess with the cover you at least get your money back! I hadn't realised this & it could be a problem for some people. I have used US CH some years ago & I would certainly use them again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 28 Dec 2015

Customer rating:


Process was quick considering the time of year

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 28 Dec 2015

Customer rating:


As always, uscarhire makes everything so smooth. Using your service for years now and always satisfied.

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 28 Dec 2015

Customer rating:


You did not have the car I requested in stock. The agent did not tell me this on arrival only trying to upgrade me to a more expensive one. I downgraded the car to a cheaper one that had more space as I needed a large car for the family as you did not have any in the category I requested when I I arrived, even though it was supposed to be reserved.It is now 2 months and have not received any refund on the difference even after contacting yourselves and being assured by both the agents arrival/ drop off that the difference would be refunded. Your phone operator was rude when I rang and your online accounts staff are useless. I wouldn't rent from you again as the service was poor

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 27 Dec 2015

Customer rating:


Excellent price. Super efficient with the changes I needed. Will use again!

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 27 Dec 2015

Customer rating:


Very good car

Standard SUV (SFAR)

Orlando International Airport (MCO) on 26 Dec 2015

Customer rating:


Price quoted by US Car Hire is what I paid no extras Made so much easier by Alamo with pre check in to allow me to go straight to the garage and pick a car without having to wait in line to confirm booing at a desk

7 Seater Passenger Van (MVAR)

Cleveland Airport (CLE) on 26 Dec 2015

Customer rating:


El servicio fue excelente. Solo una observación cuando quise volver a reservar otro auto en Chicago me cobraban mucho por devolverlo en el aeropuerto de la misma ciudad. Tuve que hacerlo directo con Hertz.

7 Seater Passenger Van (MVAR)

New York - Broadway on 26 Dec 2015

Customer rating:


The car was nice. The staff at the Alamo kiosk were extremely friendly. The pickup and drop off was quite painless. I was expecting a full tank of gas, the actual tank was at 3/8. I was expected to return it at the same level - so expectations were managed correctly. The vehicle was tidy - but not clean. My expectations were higher. Seats were dirty. Windscreen was dirty.

7 Seater Passenger Van (MVAR)

Fort Lauderdale International Airport (FLL) on 26 Dec 2015

Customer rating:


The vehicle was excellent for our family vacation. The best option to rent a car! Our kids are in love with the recent car provided by auS Car Hire

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 25 Dec 2015

Customer rating:


Once again excellent service. We check in on line before leaving the UK so quick and easy. We go at least twice a year to the USA and would not book with anyone else!