What Do Our Customers Say?

Standard SUV (SFAR)

Sanford International Airport on 14 Oct 2013

Customer rating:


Brilliant service used last two visits to orlando now and been excellent customer service both occasions

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 14 Oct 2013

Customer rating:


Alamo said take back car full, i pointed out that the paper work showed a charge of $90. i was told that was just in case i did not fill it and i had to bring back full. On return they tried to charge me. took about 20mins to get charge cleared. also filled up when was dry and only took $65 to fill. Liars

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I registered for the quick easy access kiosk - NOT. I was unable to input my name as there was no facility on the keyboard to select an apostrophe for my name. A member of your staff also tried and agreed that this was unfortunate and he would take this up with the IT department.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Kiosk service with Alamo was great. So quick & no queues.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything was simple and straightforward, from start to finish, Many thanks.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


Everything from the clear contract and reminders to the pitfalls of unnecessary Insurance was great. Pick up and return effortless

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 13 Oct 2013

Customer rating:


I've used US Car Hire a number of times and I've never been disappointed. The booking process has always been very simplistic, competitive and I've enjoyed the vast range of vehicles available.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 12 Oct 2013

Customer rating:


Having spent a considerable time pre-entering all driver information before the trip, so that we could use the Alamo kiosk, we then had to re-enter everything at the kiosk when we arrived at Orlando. To make matters worse, after 15 mins of re-entering the details, it then said it couldn't process the rental and that we would have to go to the desk. We therefore had to join the que behind all the other people who had joined in the 15 minutes that we had wasted trying to use the kiosk. Also, the rental car that we had for the three weeks, (Chevrolet Traverse), had no remote control to unlock the vehicle or deactivate the alarm. Therefore, every time I opened the vehicle, the alarm sounded until I started the engine. I called your breakdown/support service to query this and they stated that the car is specifically set up to operate in this way, which seems ridiculous. We will soon be booking a rental car for our three week vacation next October, but as things stand at present, I will be returning to Dollar, who I had used every year prior to using yourselves.

Economy 4 Door (EDAR)

Hawaii - Honolulu International Airport (HNL) on 12 Oct 2013

Customer rating:


Service good and car ready ahead of time to pick up. An error in FSO at drop-off was rectified promptly after contacting the Honolulu office.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 12 Oct 2013

Customer rating:


Always use OV for car rentals in Florida. Love Alamo because you get to pick your vehicle from a line.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


Great service, no problems

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


Great service as usual and delighted with the car - more fords from Alamo please!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


I have 2 issues. 1 - I opted for the return full fuel option but was told at the counter that this was not the case and that taking their fuel would be cheaper. I had to insist that I wanted my chosen option. 2 - I used the counter as the kiosk did not work after 3 attempts.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


more staff needed on desk at busy periods. Waiting in line for an hour after a 9 hour flight was not welcome.

Intermediate 4 Door (IDAR)

San Francisco - Union Square on 11 Oct 2013

Customer rating:


Have used US Car Hire five times now & it has always been a good experience. Will use again on next visit.