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Feedback from some of our existing car hire customers - Page 9

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Would just like to say about the excellent service I have received from US carhire with all the problems and cancellations of flights. Thank you for your help and the ease with which the transfer of dates and airports were handled. Shame other companies cant do the same. I will certainly refcommend your site to all my friends. Caroline
caroline thacker
Excellent service. Quick to solve any kind of problems.
eugenia cervera
Thankyou for a prompt reply and sorting out the change of date and Airport in these troubled times with the Volcanic ash problem.
William Joy
I have used uscarhire in the past and was very impressed,great prices,efficient and pleasant service.went with them again this year volcano stopped our trip but what a fantastic service to help us out with unfortunate cancellation.This is the company to go with for ultimate peace of mind.
Chris Nuttall
Despite all the problems caused by the Volcano you have come up trumps yet again and provided fantastic service in changing my booking dates at extremely short notice. I would reccomend you to anyone.
Martyn Thorley
UScarhire have been sooo helpful over this current crisis. I have always used them for Florida and will continue to do so. Great job guys!
John & Joyce Stewart
Having patiently dealt with my queries during the ‚Volcanic Ash‚ disruptions, our plans fell apart anyway when we suffered a death in the family 24hours before we were due to depart. Your staff dealt with our situation promptly, courteously and professionally.
We have now re-booked the holiday for later in the year and will shortly be re-booking the car (through US Car Hire of course). I will be recommending your site to my family and friends. It is refreshing to find such excellent Customer Service.
Terry Mullen
I travel to Orlando regularly and use the service all the time. Never have a problem and the price is always excellent. In fact I‚ve stopped checking around when booking and go with US CarHire. I now recommend it to our villa rental clients as well
Austin Gethings
Many thanks to Roger for answering my query quickly. I have used your company in the past for hire cars out of Las Vegas and always had good service.
Grant Forbes
we have used US car hire before and found them very good!! But this year they have really helped us, as the airline we use had canceled our flight on the 25th dec, so i e-mail US car hire to explain that we are now going earlyer and they changed our car hireto the earlyer date! but it was taked car of so fast it was untrue !!!! So So quick
Patrick Monaghan
Very many thanks to Roulla Dicarlo for the very efficient and fast way the error of overpayment was rectified. I have always been impressed with your service and will continue to use you.
Pete Hammond
Peter Hammond
Again an excellent response in sorting out an issue I had with my Alamo reservation.
Just demonstrates why we use and advise our guests to hire through UScarhire
Ian & Ann
Ian Taylor
Thanks again for the quick response regarding the voucher. Very quick, polite and friendly.
John-Paul Meagher
I would like to thank your company and especially Roulla Dicarlo for all your expertise and help when requiring information regarding my car rental. Your customer service is second to none. fantastic.
Garry Tyler
Very quick and excellent service. Been using using service for may years and always the same. This time had to request change in booking dates. Completed without any problems at all.
Bill Bridge
I have used US CAR HIRE many times and found them great, had no problems and when got to U.S everything went smoothly and I just booked again for august 2011
thank you US CAR HIRE
JOHN LOCK
john lock
Instant reply to a query- excellent
Jim Espley
Very impressed with dealing with my booking of an 8 seater,and handling
the balance of payment. got a very prompt response

David Sherer
Very helpfull when we had to switch car type due to last minute changes. No cancellation or amendment fees and very quick replies to e-mail. Perfect.
Peter Baas
Once again I have booked my U.S.A. car hire with you and as always everything is exactly as i asked for. Have recomended you to some friends and they have had the same comments.A Great Service. Nice to see a business doing Exactly what it says on the label.Thank you all again. Charlie McQuillan
Charlie McQuillan
I have found your company to be very helpful and very quick to respond also the car hire to include the insurance in the price is excellent you know what you are going to pay,have used your company before and will continue to do so,thanks once again.

William Joy.
William Joy
ROULLA
Thank you so much for your time, and will certainly take in all your valuable advice.
michael
had to cancel due to an emergency--- full refund with no arguing--we have used this company every time we have been in the states and can highly recommend. You only know how good a company is when you have a problem and they sort it out for you...A+++++++ as they say on ebay!
sue ashby
I Have used USCar Hire 3 times now and have recomended them to many, always been very impressed with everything from service to price and will continue to use them in the future, Thank you
Kim Halsey
Thank you very much for your assistance, I am very grateful for your quick response to my e-mails.

Thanks
L Kenny-Banks
excellent service,airline changed flight times ,easily solved
with the US care hire team
thanks ,certanly use you in the future
ray hill
As always, fantastic service and quick responses to our questions.
We would not rent with any other company but yours.

Renee Schouten
Roulla has been without question one of the best if not the ‚best‚ person I‚ve ever had the pleasure of working with in any customer service department, nothing has been too much of a problem to resolve, if anyone needs to feel reassured in whether or not to use this company then I can not recommend this company enough, thanks for your help, Paul
PAUL WILSON
what a very very helpful lady roulla is ! i really mean it i emailed to ask about an upgrade to a bigger car and she upgraded me at no extra charge , but also every time i emailed they replyed very fast and nothing seemed to put them out, i will definatley be using this company again and will be reccomending them to EVERYBODY who needs to hire a car in florida ! its soooooo refreshing to know that there is a fantastic company with amazing customer service skills in this day and age its the way every company should opperate peter boyle glasgow
peter boyle
We are about to embark on our epic journey of America, we have hired two cars one in Indiana and Florida. We have been quite a tricky family to please but you are been exemplary. We are looking forward to collecting the cars which I am sure will be just as good as the service we have received.
Huge thanks. until September!
The Thomas Family
The Thomas Family

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