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Feedback from some of our existing car hire customers - Page 3

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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Many thanks for your prompt, efficient and PERSONAL service - very much appreciated I can assure you. I am glad that the internet led me to you - having lived and worked in the US I have become rather wary of dealing with some of their large organisations (every bit as bad as those in the UK!) and so I was very relieved to talk with you the other day. Incidentally, if you are interested, the main reason I selected your company was the fact that your deal included a second driver whereas the others I investigated either charged (quite a lot) or were just so plain incompetent that they couln't really tell me what their price included! All the best - and thanks again.
Terry Cashmore
I must say that I am impressed with your speed and service.
Stuart McFadyen
Great service, will contact you for futures hires, no doubt about that.
Raymi Mejia
We thought the service , price and car we got in florida was excellent. We have recommended you to all our friends and acquaintances travelling to florida.
Fiona Mc Geady
Excellent service. Hired a car via us carhire hire with Alamo over the 2 week xmas 2009 holidays, with competitive rates and good, hassle free service. I‚ve already recommended your car hire services to colleagues, and one of them has now booked through you for the easter holidays.
Amar Mandal
I would recommend US Car Hire to everyone. The pick up and drop off of our car could not have been easier and the customer service with your company was exceptional as well. Thank you we will be using you again for our next vacation.
Wendy
We have just returned from our holiday in Florida,the car was perfect. Our flights were delayed and we arrived late at night, very tired but we put in home on your sat nav and it took us right to the front door,it was an absolute godsend. Thank you so much, we will definately use you again.
Martin Johnson
I would like to thank you for your prompt service after my father was dianosed with lung cancer. It was only 9 days prior to departure and e-mails were answered and returned quickly and a full refund was given. The level of service was amazing and i can not thank you enough. I will recommend you to my friends and use you in the future.
Phillip Paddock
We have been using uscarhire for a few years now and are very happy with the service and cars which have been provided to us. Will certainly be recommending your Car Hire company to my friends.
Lesley Becker
Hi, just back from Los Angeles/Las Vegas, Dollar rent a car - superb and the GPS was a godsend! All at a competetive price. Thank you for everything. Will certainly recommend your site to friends/family.
Mary & David Cooper
Have just returned from Florida. Delighted with service from Budget, so easy. Asked for a free upgrade and got a BIG Mercury with 4.6L V8. GREAT FUN!!!
Richard Bastin
Thankyou very much for changing our booking after our flight was cancelled. You changed the arrival airport and arrival times for us all within 3 hours of contacting you. That is fantastic service. A+++++++++
mark purvis
I have been impressed by your rapid response to my query with regard to the full extent of insurance cover provided for car hire in Florida.
Keith Edmondson
I WOULD LIKE TO SAY THANKS FOR THE OUTSTANDING SERVICE WE HAVE RECEIVED OVER THE YEARS, AND U ALWAYS GIVE US A QUICK RESPONSE ROGER,WE ARE GOING AWAY IN JUNE 09, AND WE WILL BE COMING BACK TO YOU FOR DEFINATE, U ARE A CREDIT TO THE INTERNET, CHEERS DEBBIE FROM EASTBOURNE
DEB SAUNDERS
Happy with the service, is quite simply an understatement!! and i have not even been on holiday yet, but the level of service and help i have had from Roger & co has been perfect. thank you
Moira Pulford
Many thanks for all your help in altering our hire car, you were fast and efficient, definately will be using your services again.
Colin Renwick
Excellent service very quick response to questions will definately use them again. Will recommend them whole heartedly.
Jeannette Joiner
Have used them several times now and bookings have always gone smoothly. I am very impressed by their customer service - they are extremely prompt in responding to emails/enquiries - I would definitely recommend them to others and will be using them for any future hire car requirements.
Sara Hughes
Fantastic site it does what it says on the web site. No hidden charges or false promises. Roger and his team have amended many bookings for me without any problems and always without charge, the service is 200% the cars are great I will never use another company for car hire in the U.S. I have and will always recommend US car hire to anyone who wants to hire a car. Thanks again Roger and the team cant wait for our holiday in September 2009. The dollar maybe weak but I know that the car hire is reliable as always.
Craig Barlow
Very helpful, quick and efficient service, thanks
Noel G
Hi, Thanks for the fast response to my questions. I am impressed.
Cheryl Price
Excellent, prompt response to all requests.
Roy Butler
Great site, excellent rates and an extremely professional service. Very prompt answer to questions raised. Will use again and recommend to family and friends. First class. Thanks
William J Edwards
THANK YOU FOR YOUR PATIENT ASSISTANCE
SYD BROWN
I haven‚t even been on my hols yet but feel compelled to do a write up on your service.

Absolutely astounded at your customer service, its second to none, I have to say organising a trip to Orlando is stressful but I had no worries with your services, because I know if I did have a problem it is dealt with straight away.

Thanks so much to the team that work very hard to put our minds at rest.
Marc Williams
Many Thanks for quick efficent service dealing with my enquiry. Would not go anywhere else to hire my cars.
Eddie Mc Gladrigan
Eddie Mc Gladrigan
Wow - a fantastic service, from the initial query to the very end. Prices are very very good and most importantly the customer service is second to none, with very quick returns to our email queries. I have also bought our park tickets through this website and once again fantastic. Have already recomended you to our friends and will definately be using you again and again. Keep up the good work.
D Lewis
absolutely first class customer relations, you answered my query in minutes, hope your price for my particular rental needs is best i find.
thank you pete coyle
mr peter coyle
The service was first class through yourselves and Budget, I will definitely use you next time and I have already recommended yours website to 3-4 people to check out, Very competitive and excellent

Adrian Fulford
Just want to say we have been using your company for a number of years now and we have found your service to be excellent..Never had any problems and always get a great car with no fuss and great efficiency. Thank you.
A Preston

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