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Feedback from some of our existing car hire customers - Page 17

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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This company are GREAT! Not only are the prices much cheaper than going direct to the car rental company itself, but their customer service when our driver took I‚ll was fantastic. I will alway use this company for future trips.
Mary Kerr
Excellet rates for Florida car hire. Very helpful with prompt replies to email queries.

Highly recommended!
Geoff Seed
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Thank you very much for your help with this booking

Very Knowledgeable and efficient

Gordon McInally
Gordon McInally
Great service



rapid and useful responses to emails



Thanks
Ron Eccles
I`ve booked again with US Car Hire for summer 2018, as they are the best for value and reliability. I have proven this over many years, as to the quality of their staffing in relating to customers. John S.
John Swann
Great service and price. Also great personal service and help from Carolyn parry!!!
Martyn
Very efficient and prompt in replying to a question. The team were very helpful, thank you.
Ian Boyle
I have used US Car Hire for many years for car hire in Florida. I have always received first class service and, most important, never had any difficulties at all when picking up the vehicle,
Lawrence Nippers
My husband and I had booked a car for a road trip in the northwest USA, but then had to cancel it less than 24 hours before when my mother-in-law had to go into hospital for a serious operation. Carolyn at US Car Hire was so helpful in sorting it out for us, getting us most of the money refunded. And when we were able to rebook a car (for a shorter period), she even got us a refund of the cancellation fee. She always responded very quickly to our queries and couldn‚t have been more helpful or pleasant. We were both very impressed with US Car Hire‚s rates and policies, and particularly with the excellent customer service.
Amanda Heath
I have booked many rental cars now, I think about 13 & we have never had any problems. This is an excellent service & the addition of the extra Insurance has saved us a lot over time & we don‚t have to worry about not being covered. If you have a query or want to ask questions, you get a reply within a very short time. No complaints & I dont think you can go wrong with this company.
Denise
Thak you

You have a quick sevice and help me with my reservation
Maria
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.
Roger Smith
Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.
Roger Smith
Many thanks for your understanding and rapid refund. We‚ve been incredibly impressed by the service you provide.
Darrell Small
I’ve just booked a car for summer 2018, with uscarhire. This is a company I can fully trust to provide excellent and affordable rental deals! Well done again uscarhire!!
Wilnor
I Have booked with USCarhire 3 Times in orlando and cannot fault the service received or the fast response from my request via email. The cars supplied are faultless and on our last visit we got an instant free upgrade. .pickup and drop off so easy I recommend Gold inclusive worry free. I highly recommend USCarhire. Big Thanks.

John Blears.
John Blears
This is the 2nd time I have used this company and they have been very helpful and nothing is too much trouble will be using them again




Jackie fairminer
Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!
Adam
Very quick answer to my question.

Sensible response,with clear explanation.

Very impressed.
Brian Rogers
Great Service!!
Gerardo Nevarez Cervera
Very good service from uscarhire, and kiosk easy to use, choice of cars in garage
Shaun Corten
I‚ve used US Car Hire many times in the past and normally without any issues. However, due to a complete mess caused by my airline and changes in flight dates and then back to the original, this meant numerous emails to US Car Hire to rectify matters. I just want to say, before we fly out, that US Car Hire, and in particular Carolyn, have been superb throughout. Nothing has been to much trouble to sort and Carolyn has been a credit to the company. Thank you for all your help.
Martyn Jones
Many thanks to Carolyn Parry for the help. Really appreciate that. Her response was fast.
Angeline Neo
A big thank you to Carolyn Parry for all the help and guidance in making a multiple car booking. It was great that she owned the query from the beginning rather than other companies where any number of different agents become involved.

Have used USCarHire number of times in the past and always had great service.
DAVID HEIMERS
thank you again for the fantastic service, i had to amend a booking after full payment and this was done with expertise, i will be recommending to family and friends.
joseph doyle
quick and easy, no fuss rental. all included ,no hidden extras no getting caught at the counter.
Rob W Ireland
Robert Wilkins
Very quick action linked to an email I sent

Thank you and congratulations

Rgds
Demoulin

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