Feedback from some of our existing car hire customers - Page 12
Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.
I booked car hire through yourselves last year in Florida and could not have been more pleased. Hope that this year will goes as well.
Thanks for changing my booking, very impressed with the quick no problem service once again. I wouldn‚t hire a car anywhere else!
I have used US Car Hire for various rentals during the last 3 years and the service is first class. Keep up the good work.
Thanks for your prompt attention and excellent customer service. We have been using uscarhire.co.uk for years now, and because of the quality of service and aftercare, I would never look to go elsewhere. Your excellent customer service is always just a "mouse - click" away.
I appreciate your help
This is the second year that I have dealt with US Car Hire, and I would thoroughly recommend them. I found the staff very helpful and easy to deal with. All queries were handled very quickly and efficiently.
Thank you for your excellent quick response as is the norm as I have found out after more than 10 years of holidaying in Florida. Keep up the good work and accept my apologies for submitting my outdated email address.
Easy to use website, everything explained well. If you need to contact someone, very speedy responses, which fills me with confidence. Will use you guys each time I go away from now on. Thanks
Great car rental company to deal with. No fuss, no bother , great rates, we use US CAr Hire 5 - 6 times a year for uplift from Orlando International. Advance registration with Budget & Alamo is a great perk
LESLEY REYNOLDS & STUART BAXTER
Just returned from a great fortnight in Florida; used your site to book a car, no problems at all, very straightforward. Can recommend reading the FAQ on the site before driving in the US, very useful thanks.
Just like to say what brilliant service we had from Roulla Dicarlo and US Car Hire. We hired a car so we could drive from Vegas to San Francisco, dropped this off at the airport and picked another one up from Vegas airport to drive to Grand Canyon. We changed our minds on the dates etc. but nothing was too much trouble. We went for the gold option on both occasions and everything was included and we did not have to pay for any extras - my big worry was being hassled when we collected the cars but we had none of that. First hire was with Dollar and everything went smoothly. Second hire was with Alamo where we were given a far better car than we had paid for - Chevrolet HHR - my husband fell in love with it! I can‚t thank US car hire enough for all the help and assistance. Brilliant!
THANKYOU FOR YOUR QUICK REPLY AND AMENDMENT TO OUR BOOKING
I would like to say a very big THANK YOU to Roulla DiCarllo for all her assistance with this booking, just after the booking was made by a friend, he died very suddenly and Roulla was so very helpful and kind that she made sorting out the booking for all the rest of us so much easier. Thank You again . I would Highly reccomend this company
Just a big thankyou with the correspondence trying to organise a vehicle whilst we are in America
Very quick and satisfactory response to query on booking. I can now go ahead. Thank you.
WE‚VE BEEN ABOUT 15 TIMES TO FLORIDA IN ADDITION TO OTHER US STATES AND PRIOR TO THIS EXPERIENCE WITH YOU WE HAVE ALWAYS FELT EITHER WE HAVE PAID TOO MUCH OR WAS HASSLED INTO BUYING STUFF WE DID‚NT NEED.
THE COMMON SENSE EXTRAS YOU SELL ARE SUPPORTED BY FACTS AND THEN YOU LEAVE IT TO THE BUYER TO DECIDE- WE JUST TOOK ENHANCED ROADSIDE ASSISTANCE BECAUSE WE DID‚NT REALISE SOME OF THE POTENTIAL ISSUES WERE NOT COVERED BY STANDARD RENTAL-BUT I DID‚NT TAKE OUT A GPS /SAT NAV AS I KNOW MY WAY AROUND.
OUR EXPERIENCE OF BOOKING IN THE US ON ARRIVAL HAS BEEN VERY MIXED-COSTLY CONFUSING AND AT THE END OF A LONG HAUL THAT‚S THE LAST NEED NEEDED.
YOURS IS AN EFFICIENT, FRIENDLY, VALUE FOR MONEY SERVICE WITH SOUND CLEAR ADVICE OBVIOUSLY BASED ON EXPERTISE.EXCELLENT!
When my daughter and her partner had to postpone their flights home due to a medical problem Roulla went out of her way to help them rebook a car at very short notice. The service she, and uscarhire, gave was over and above what anyone else would have done. Thank you so much! Brilliant service as usual.
Would just like to say how impressed I was with the very quick responses to my emails re second drivers. Both Roger Parry in February and Roulla Dicarlo answered my emails speedily and professionally encouraging me to proceed with my booking. Thank you.
Hi Just back having hired 2 cars with you for 2 weeks. We have around 20 past hires with you , all trouble free and having chosen Budget or Alamo on most occasions. We have found the rentals ot be trouble free, amendments have been made easily with no penalty and pre-registration a big bonus saving time in lines at hire desks. This last trip was the firt occasion we have been unfortunate enough to suffer a minor ‚no fault‚ accident. We were simply given a replacement car, no problem with excess charges or lack of cover with the hire package. Altogether very reassuring so we shall continue to hire with US car hire and recommend to friends and family.
Lesley Reynolds & Stuart BAxter
Top company! I was very pleased with the satnav unit, especially the extremely useful additional pre-programmed points of interest files you had included, which seemed to cover every destination that we needed (and much more). I will have no hesitation in recommending your rental service to anyone interested in a navigationally trouble-free motoring holiday in Florida.
Roger G Goss
Thank you to Roulla for sorting out the problem we had when we had to return our car to a different airport due to airline changes. Fantastic service, prompt communication and the personal touch is what makes this company stand out from the others.
We will continue to use and recommend you highly to guests and friends.
I must state that uscarhire have excellent staff! I have just completed all the "paper work" of our car rental for our forthcoming holiday in the USA.Roulla was very thorough,prompt and efficient in processing our car rental agreement.I would recommend this company very highly and plan to use it again for any future trip. John Swann
We go to Florida every year and have used www.uscarhire.co.uk every time. Is a great service. With the gold package, after a long flight, is great not having to worry about figuring out the various car hire options. Competitive prices too. Gerard Greene
thank you for your quick and efficient reply
Very professional site
My query answered within hours
Will use this company again
Well, I´m from Mexico, so, i will leave my coments in spanish:
Siempre he conseguido el mejor precio en USA con ustedes. He querido cambiar de categoria de auto y he perdido mi voucher, y siempre he recibido respuesta en menos de 24Hrs. Muchas gracias por su servicio. EXCELENTE servicio y SUPER PRECIOS!!! llevo mas de 4 años rentando con ustedes en mis viajes.
Javier E. Evia
I had experince a slight problem with you website. Once I contacted you to notify you of the problem, your response was immeadiate and the problem was rectified straight away. Many thanks to Roulla Dicarlo, first class customer service.
changed my mind about class of car and wanted a convertible sent an e mail on sunday morning had a reply from roulla dicarlo within 2 hours and within 24 hours car was changed to convertible,your speed and efficiency shone through again gold stars for everyone....many thanks...Rob Lewins
Great service - booked 8pm one night, voucher received by 6pm next day. Great job Roulla!
Having not quite booked what I wanted, I sent an email and Roulla Dicarlo was extremely helpful changing my booking and giving me advice. She has shown the patience of a saint and is a credit to your company. Thankyou Roulla.
We were very pleased with the service you company supplied.Roulla Dicarlo was helpful and prompt with each email we sent.
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