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Feedback from some of our existing car hire customers - Page 11

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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I am extremely impressed how efficient the staff of US Car Hire are.
I have been dealing with Roulla, and replies to my requests have been very graciously and speedily dealt with. John Swann
John Swann
thanks for your assistance it helps when wanting to make a decision when booking.


lesley Becker
Great service so far. Quick response via email. Will follow this up after I pick up the car.
David Dalton
SINCE FINDING US CAR HIRE ON THE WEB WE HAVE ALWAYS USED THEM
AND EVERYTHING HAS BEEN REALLY SMOOTH RUNNING, IF WE HAVE A QUERY IT IS ALWAYS DEALT WITH EFFICIENTLY AND PROMPTLY.
THE ADDED BONUS IS THAT THE PRICES ARE REALLY GOOD BETTER THAN GOING TO THE COMPANIES DIRECT. WE WILL CONTINUE TO USE US CAR HIRE.FIRST CLASS.
FRANK RANDALL
Brilliant after-sales service, after hours even! I had a reply to a query at 8.30 at night. Thanks so much.
Lynne Rees
Excellent Service Would use again.
Jackie Donoghue
thanks for the fast response, very impressed
Mike Slattery
Have just rented a car from Alamo via yourselves for May 2011. The price through uscarhire.co.uk was HALF the price my travel agent quoted me. Fantastic value and will definitely be dealing with you on my future trips to the USA.
Ian Harmer
many thanks for your service, I‚ve changed my order so many times now that I can not remember. Roulla a member of your staff has been a very pleasant person to deal with and no issue has been a problem for him. Many thanks and I will definitely use this company again. Thank you... can‚t wait to get there
PAUL WILSON
Brilliantly speedy clear response to an email question asked late on a Saturday afternoon.
E G Wilson
Thank you for your quick and informed response.I am impressed by the service
Ray Stanbury
hired 2 cars from this company last june in orlando .everything was perfect ,cars were waiting for us as soon as we landed.we went straight to car park office and it could not have been easier.the cars were almost new, returning was equally no problem ,everything was very smooth and efficient.we will be renting again this year.
would like to compliment you on the great service.
noel donovan
Excellent, efficient service. Last minute illness forced change of lead driver 2 days beore departure - absolutely no problem.
Hayley Saunders
Fantastic service and very competative rates were the cheapest by far than any other company when I checked the comparisons. Very quick respone when you have queeries or need to change your booking. Overall 10/10 Excellent service and value for money.
Jenny Porter
It is a great service from roger parry congratulacions!!!
I like this page,
vanessa castaldi
Thank you for your prompt response.As customer with your company i can only say one thing BRILLIANT SERVICE AND COMUNICATIONS.
Thanks again Alex Hunter.
Alex Hunter
So far, I‚m impressed on how fast you solved my change of schedule issue. Great job.
pedro rosado
if a word defines this service is maravilloso which means wonderful in english.due to Boston storm the airline cancel the flight and in less than i hour i received the new changes in my itinerary,thanks to the team of carhire
jose cantisano
So impressed by your ability to sort out problems with rental companies quickly and with no hassles!
David Watters
Once again very good service for Orlando. Second time we used you the best by far, after 16 years of Orlando trips. Thank you. Hope to get same car as last year?.. Hans R Hodgson.
Mr Hans R Hodgson
Booked 3 lots of USA hire with this company, very impressed with website and most importantly the excellent customer service from Roulla who answered our (many!) questions promptly and efficiently. This made booking process very streamlined and easy - Would highly recommend Company to other Brits booking cars in USA. AAAA+++ Thanks again
DL Vaughan
Great service. Thank you so much for the assistance in securing hand controls for the car.
Sif Holst
Thank you very much for changing the location from Orlando to Miami Intl Airport, very much appreciated. Best regards Rui Figueiredo
Rui Carlos Figueiredo
Roulla, thank you for always answering questions so promptly, the service is wonderful.
Andrena Crawford
Unfortunately we had to cancel our car hire at 24 hours notice owing to a family death. Roulla was quick to respond, cancelling the booking and refunding us without any argument. we‚ve used this company several times before and as well as providing a competitive and hassle free package, the service follow up is great should you need it. needless to say we‚ll use them again.
Richard Faunt
Hi Roulla,
Thank you for your e-mail giving me the extra information that I required.
Ronald G.B. Mavor
FAST REPLY TO A QUESTION THAT I HAD VERY IMPRESSED.
JAYNE DAWSON
Excellent and very prompt service. Thank you
Lelsey Toms
very good services always helpfull had no problem at all many thanks.
johannes v norden
I shall surely recommend USCarhire to everyone I know. The service they have shown in my case is fantastic. Many thanks.
Svein Ericsson

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