Feedback from some of our existing car hire customers - Page 10
Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.
hi the response i had was very quick and informative.Thanks
valerie anne melhuish
5th year using you guys, never been let down, cars and service A1. Had to amend due to injury this year, exceptional response to e mails. Brilliant
I have just booked with US Car Hire and wanted to say how impressed I am with the prompt response to my enquiries via email and how easy and quick it was to obtain a quote and book a car on the website. In addition, after extensive research, the price quoted was the cheapest I could find on the internet.
Roulla has been very prompt and professional in answering my questions and initiating a solution. Also, the tone and form in which the communication took place gave me the feeling of being understood, taken serious and being treated as a customer. This is great customer service, thanks so much! - Heini
You guys just deliver time and time again. The slightest hiccup is sorted with speed and courtesy. Customer relations as it should be done. Thank you and I look forward to doing business with you again soon.
Impressed by the prompt, friendly & helpful response to my enquiry. Thanks-you
First time driving in the US. Booking through US Carhire was straightforward and good value for money - did the price comparisons across several sites - and went for the gold option to cover everything (insurance, fuel and additional driver). Initially booked a compact car but ended up paying extra at the airport for a full size car ($14/day extra) due to the number of cases we had. It would have been cheaper to have initially booked the full size car through US Carhire. Would recommend US Carhire and would use them again.
Dr S Joseph
I always, always recommend US car hire to all my guests and use them myself 2 to 3 times a year. The service is fantastic and if a problem arises it is dealt with promptly and efficiently as it was with me this week. Another plus is that other companies charge administration fees for any changes this cpmpany doesn‚t
Thank you very much for such a prompt response to my e-mail enquiry especially over a weekend. I would like to confirm that I have proceeded with my booking through your company and would certainly recommend you to friends and family based on my experience so far. Also your website is one of the easiest to follow and very clear. Congratulations.
Even in these difficult times of all flights being cancelled we have had the usual, prompt, helpful, and efficient response. Thank you very much.
Many thanks for all your help during the vocano shambles. Despite our not being able to give you definite information you managed to keep our booking active and then amend it to the new dates. Well done.
Unfortunately earlier in the week I had to cancel my original booking. I was very impressed with how quickly this was dealt with. Once again today I rebooked and had a question to ask and again this was dealt with very quickly. Thank you after a very stressful week I do appreciate the great service you provide.
Mrs Lynda castle
I HAVE FOUND ALL CUSTOMER SERVICE PERSONS VERY HELPFUL AND QUICK TO REPLY. MANY THANKS, WILL USE AGAIN
I have used USCARHIRE on a number of occasions ,and have found them to be good value with the staff being very helpful.
Would just like to say thanks for the excellent service, booked with you last year as well as for our upcoming holiday in September. Any queries we have had have been answered quickly,efficiently and more importantly with a friendly reply. Your customer service will make sure we both recommend your company and use your service agoin in future years. Julie Lane
I have used US Car Hire for a number of years in Orlando and have found them to be very helpful and value for money.
Excellent helpful fast reliable friendly service, as always. Thankyou
Just returned from Orlando and chose Alamo as car hire co. Thankyou for your service, will definately recommend you and Alamo, both excellent no problems at all. Just one tip to others, do remember to leave keys in car upon return and not in your pocket! Otherwise it is a sprint back to Alamo in 90 degrees of heat as my husband found!
We have used US Car Hire for many years as we travel to America every year and have found that they are the cheapest around and what they quote you is all you have to pay (no hidden charges). We hire anywhere from Two to Seven vechicles and if we need to amend anything it is very simple and no hassle (If you are not sure how to do this, send them an Email and they will tell you how to do it) and we receive conformation of the changes within a very short time. I would and have recommended this company to anyone. Very good service, and we will continue to use their service in the future.
Im very impressed with the fast service.
The best after sales service ever, reliable and totally internet safe. Order with confidence.
Excellent service - it is a pleasure to be able to have all of our questions answered - the website is easy to use, our emails are answered promptly and the best part is that the prices are fair and thereare no "hidden fes,e tc." By far, the best company I have dealt with when traveling.
Very efficient service and good prices, too!
We would definately recommend!
Thanks for sorting out our little problem at the end so quickly and with no quibble. Thanks again!
I have just booked, and if the remainder of the transaction goes as well I will be very pleased.John Swann
I was very happy with the speed in which Roulla Dicarlo of US Car hire responded to my query - within 12 hours a mistake in the booking was corrected and the voucher details updated. Also very constructive advice regarding child car seat hire.
Rouella, as always very quick and prompt with replies to questions/changes to bookings. We have used this site numerous times and have always received excellent service. Roger is always on hand to help as well.
The response to my query was very prompt.
The suggestion to make extra copies of the car rental vouchers was excellant as I would not have thought of that.
Thank you so much for putting my mind at ease.
Lets hope the car rental folk (alamo) will be as efficient.
My daughter was rushed into hospital the day before she was due to fly to Florida, we contacted your company to cancel the car hire and we were given a full refund. Excellent professional service you won‚t go wrong using this company.
Have used this company on more than one occasion, very easy to deal with and great prices. Had travel issues recently due to bad weather, all changes to the Car Hire dates were handled quickly and effectively and without any suggestion of charges. Great service!
Prompt and full reply to my email questions, thanks
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